How to Pay Your Anaheim Electric Bill Online

It’s a chore that you have to do every month to pay your electric bill. You can always write a check and mail it in, but most people today prefer the speed and ease of paying their bills online. You can pay your Anaheim electric bill online in a number of quick and easy ways, so you can cross this task off your list in no time.

Overview of Anaheim Public Utilities

The city of Anaheim owns Anaheim Public Utilities, which provides electricity to homes and businesses within the city limits. They power more than 114,000 homes and 14,000 businesses spread out over 50 square miles. The power that Anaheim Public Utilities uses comes from both new and old sources. This includes solar, wind, hydropower, natural gas, and purchased power.

Anaheim Public Utilities offers both residential and commercial electric service Residential customers make up the bulk of their client base Commercial customers include everything from small neighborhood businesses to large industrial facilities. Anaheim Public Utilities sends out bills each month based on metered electric usage. As a municipal utility, any profits go back towards benefiting the city and its residents.

When Electric Bills Are Due

Anaheim Public Utilities bills residential customers every month. The number of kilowatt-hours (kWh) you used during the last billing cycle is used to figure out your bill. Most of the time, the due date is three weeks after the billing date. If, say, your meter was read on January 15, your electric bill would come around January 20 and be due on February 10th.

If your due date falls on a weekend or holiday, you get an extra day or two to pay. Late fees start accruing after the due date at 1.5% per month. Make sure to pay your bill on time to avoid penalties. Setting up autopay or reminders in your calendar can help prevent late payments.

Ways to Pay Your Anaheim Electric Bill

Anaheim Public Utilities offers several different payment options to provide convenience and flexibility:

Pay Online

The fastest and easiest way to pay is online through Anaheim Public Utilities eBilling system. You can make secure online payments using your checking or savings account. Debit and credit cards are also accepted with a small transaction fee.

To pay online, first set up an eBilling account on the Anaheim Public Utilities website. This allows you to view and pay bills through a web portal or mobile app. You can opt for paperless billing to skip mailed paper bills. Online payments can be setup as one-time payments or recurring autopay.

Pay by Phone

Call (714) 765-3300 to pay Anaheim Public Utilities over the phone. This automated phone system is available 24/7. Have your account number and payment info ready. Fees apply for debit/credit card payments over the phone.

Pay by Mail

Traditional checks and money orders made out to Anaheim Public Utilities can be mailed in using the payment stub and envelope included with your monthly bill. Allow several days for mailed payments to be received and processed. Payments must be postmarked by the due date to avoid late fees.

Pay in Person

In-person payments can be made at the Anaheim Public Utilities office located at 201 S. Anaheim Blvd., Anaheim, CA 92805. Both the payment drive-thru window and lobby are open Monday-Friday from 8am-5pm, except on city holidays. Cash, check, money order, and debit/credit cards are accepted.

Pay at Other Collection Points

Anaheim Public Utilities has partnered with various retail outlets around the city to offer additional payment locations. Simply bring your bill and payment to one of the following collection points:

• Albertsons – 2630 W Ball Rd
• El Super – 1105 N Euclid St
• Food 4 Less – 730 N Euclid St
• CVS Pharmacy – 2190 E Lincoln Ave
• Walgreens – 2120 E Lincoln Ave

Payment kiosks and drop boxes are also located outside some Anaheim Public Utilities offices for 24/7 access. Check your bill for drop box locations.

Schedule Recurring Payments

Setting up recurring automatic payments through your bank or Anaheim’s online bill pay system is a convenient option. Your bill gets paid on time each month directly from your checking account without you having to remember. You can cancel or change autopay anytime.

Payment Arrangements

If you are having difficulty paying your electric bill, contact Anaheim Public Utilities as soon as possible to discuss payment plan options and avoid disconnection. Arrangements can be made to spread payments out over multiple months. You may also qualify for bill assistance programs.

Billing Disputes or High Bill Investigations

If you think your electric bill contains an error or is unusually high, contact Anaheim Public Utilities right away to report the issue. Mistakes do occasionally happen with meter readings or billing calculations. Anaheim can investigate high bills caused by leaks, malfunctions, or other problems. This may result in an adjusted bill or payment plan.

Other Key Billing Information

• Anaheim Public Utilities can help you switch between standard, time-of-use, and electric vehicle charging rates to find the optimal plan.

• Rebates and incentives are available for energy efficiency upgrades like solar panels, smart thermostats, and electric vehicle purchases.

• Anaheim offers net energy metering for solar customers to get credit for excess power generated.

• You can track your daily electric use through Anaheim’s online portal or mobile app. Monitoring usage helps identify waste and high demand.

• Those facing financial hardship may qualify for bill assistance programs like CARE (California Alternate Rates for Energy).

• You can go paperless and manage all aspects of your electric account digitally for convenience.

Contact Anaheim Public Utilities for Help

If you have any questions about your electric bill, payment options, using the online portal, or account management, Anaheim Public Utilities customer support is available:

Phone: (714) 765-3300
Email: [email protected]
Website: www.anaheim.net/utilities

The electric bill comes around each month like clockwork. Paying it doesn’t need to be a hassle. Anaheim Public Utilities offers a modern and convenient online billing system to check balances, view usage, set notifications, make one-time payments, or schedule recurring autopay. Paying your Anaheim electric bill online is fast, simple, and secure.