Managing your account online is easy with MyWater. You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more! We’ve improved our customer portal, so if you haven’t logged on recently, view the video below, or log on/enroll and see if for yourself! Visit MyWater today!.
By calling our Customer Service Center, customers can ask to get their Missouri American Water bill in Braille, large print, or as an audio file. Please note, customers requesting an alternate format will continue to receive their regular print format or paperless bill on time. The alternate formatted bill will be sent 7-10 business days after. Attention!.
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Online bill payment for your American Utility Management (AUM) is a quick and easy way to make sure you pay on time every month. AUM offers energy and utility management services to help property owners and managers cut down on their utility costs. If you live in an AUM-managed property, you probably get a bill every month for things like rent, trash, gas, electricity, and water.
To pay your AUM bill, you don’t have to mail a check or money order every month. Instead, you can use their online payment portal. Here are the steps you need to take to pay your AUM bill online.
Sign Up For An Online Account
First you’ll need to create an online account on the AUM website if you haven’t already. Here’s how:
- Go to www.aum-inc.com and click on “Residents” in the top menu bar.
- On the Residents page, click on “Pay Rent Online” in the menu on the left side.
- On the next page, click on the “Create An Account” button.
- Fill out the registration form with your personal information like name, address, email, phone number, and account number.
- Create a username and password. Make sure to choose a strong password.
- Agree to the terms of use.
- Click the “Register” button.
Once you complete registration, you’ll have an online account set up to manage payments.
Log In To Your Account
To pay your bill, you’ll first need to log in to your newly created account:
- Go to www.aum-inc.com and click “Residents”.
- Click “Pay Rent Online” in the left menu.
- Enter your username and password on the login page.
- Click the “Login” button.
You’ll then be redirected to your account dashboard.
Select Pay Bill
From your account dashboard:
- Locate and click on the “Pay Bill” tab or button.
This will open up the payment portal where you can pay your outstanding balance.
Enter Payment Details
On the payment page:
- Your account balance due will be displayed at the top. Review the amount to make sure it matches your latest bill.
- Enter the amount you want to pay. If paying the full balance, you can click the “Pay Total Balance” button.
- Select a payment method. Options may include credit card, debit card, electronic check, or bank account.
- Enter your payment method details such as credit card number, expiration date, and security code.
- Double check that all payment details entered are correct.
- Click the “Submit Payment” or “Pay Now” button.
The payment will then be processed securely through AUM’s system.
Confirmation and Receipt
After you send your payment, you should see a confirmation page with your payment information and a reference number. Be sure to note down this reference number. You’ll also get a receipt by email to the address linked to your account.
The payment confirmation page and email receipt validate that your payment went through successfully. You can use these for your records in case you need to reference the payment in the future.
And that’s it! By following these steps you can pay your AUM bill conveniently online and avoid the hassle of mailing payments each month.
Benefits of Paying Online
Paying your AUM utility bill online provides several benefits:
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Convenience: You can pay through the web portal or mobile app at any time and from anywhere in just a few minutes.
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Efficiency – Payments process instantly, so no more waiting for checks to arrive in the mail.
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Security – Payment portal uses encryption to keep your financial information secure.
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Savings – Avoid late fees by paying on time. Online payments also save on postage costs.
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Simplicity – Payment history, statements, and receipts are easy to access in your online account.
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Eco-Friendly – Going paperless reduces waste and helps the environment.
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Control – Make one-time payments or set up recurring automatic payments.
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Accessibility – Pay on your desktop, tablet, or mobile device.
Payment Options Overview
AUM offers residents multiple options to pay their utility bills online for flexibility and convenience including:
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Credit/Debit Card – All major card types are accepted including Visa, Mastercard, American Express and Discover.
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Electronic Check – Use your checking account and routing number to pay directly from your bank account.
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Bank Account – Log in to your checking or savings account via your financial institution’s online portal to make a one-time payment.
When paying by credit/debit card and e-check, the payment will process instantly. Bank account payments may take 2-3 business days to fully process depending on your individual bank’s policies.
There are usually no fees for paying online. However, debit/credit card payments may incur convenience fees around 2-3% of the total payment amount. Be sure to review the payment portal fee disclosures.
Security Tips
When paying bills online, it’s important to take measures to keep your information secure:
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Only pay bills via the official AUM online payment portal at www.aum-inc.com. Do not click suspicious links in emails.
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Use a strong and unique password that includes uppercase, lowercase, numbers, and symbols.
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Don’t save your payment information in your account profile for extra security.
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Pay from a personal computer or device that you know is safe and secure. Avoid public computers.
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Only connect to the payment portal on networks you know and trust. Using public Wi-Fi can be risky.
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Look for the lock icon in the URL bar or “https” in the web address to verify it’s a secure connection.
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Keep your antivirus software updated on your devices.
By taking a few precautions, you can safely pay your AUM bill online with peace of mind.
Troubleshooting Issues
While the online payment process normally goes smoothly, occasional technical issues can pop up. Here are some troubleshooting tips:
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If you can’t log in to your account, try resetting your password by clicking “Forgot Password”.
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Double check that your account number, address, and balance amount entered are correct. Typographical errors can cause problems.
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If your payment won’t process, contact your card issuer or bank to confirm your account is valid and has available funds.
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For error messages or if a payment won’t go through, refresh the page and try submitting it again.
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If problems persist, contact AUM customer support for assistance troubleshooting.
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Keep your browser and devices up to date for better performance on the payment portal.
Following the step-by-step process outlined above and verifying your information is entered correctly will help avoid most issues. But if you do run into technical difficulties, AUM’s customer support team can help get your payment processed.
Frequently Asked Questions
What is the deadline to pay my bill online?
- Payments must be made by the due date listed on your monthly statement, usually the 1st of each month. Online payments can be made up until 11:59pm on the due date.
When will a payment post to my account?
- Online payments via credit/debit cards and e-checks are processed instantly. Bank account payments take 2-3 business days to fully process.
Is there a fee to pay online?
- AUM does not charge a fee, but your card issuer may charge a convenience fee around 2-3% per transaction.
Can I set up automatic payments?
- Yes, you can enable auto-pay through your online account to have payments automatically drafted from your selected payment method each month.
What if I entered the wrong amount and overpaid?
- Contact AUM customer support and they can correct the overpayment on your account or process a refund.
What if I need a payment receipt?
- Login to your online account and navigate to “Payment History” to access and print receipts for payments made through the portal.
Who can I contact for help with my online account?
- You can call AUM Customer Support at 1-800-354-6853 or email [email protected] for assistance. Support agents can help troubleshoot any issues.
Paying bills online through your AUM resident account is typically fast and hassle-free. Following the step-by-step guide above makes it easy to pay on time each month. Contact customer support if you have any other questions or run into difficulties using the online payment portal.
