How to Pay Your Berkeley County, WV Water Bill

Paying your water bill in Berkeley County, West Virginia is easy and convenient with the various payment options offered by the Berkeley County Public Service Water District and the Berkeley County Public Service Sewer District. As a Berkeley County resident, it’s important to understand your water and sewer billing, know your payment options, and pay your bill on time each month.

Overview of Berkeley County Water and Sewer Service

The Berkeley County Public Service Water District provides drinking water services to residents and businesses in Berkeley County The Berkeley County Public Service Sewer District handles wastewater collection and treatment. As a customer, you receive separate bills for your water and sewer service each month

The water and sewer districts send out bills around the 10th of every month. Payment is due by the end of the month. If your payment is late, penalties are assessed after the due date.

Checking Your Water and Sewer Bill

When you receive your monthly bill from the water and sewer districts, be sure to review the charges carefully. Your bill will show your previous balance, any new charges for service based on your usage, and payments made. It will also list the total amount due and due date.

If you think there is a mistake on your bill, call customer service right away so they can look into it before the due date. This can help you avoid late fees on disputed charges.

Understanding Berkeley County Water and Sewer Rates

The rates you are charged each month for water and sewer service depend on a few factors

• Water service – Based on the amount of water used each month, measured in thousands of gallons (kgal)
• Sewer service – Based on your average winter water usage

Rates for water and sewer can change from year to year. To find out what the current rates are, visit the districts’ websites or call customer service.

Berkeley County Water and Sewer Payment Options

The water and sewer districts offer several convenient payment options:

• Online – Pay online through the districts’ payment portals. You’ll need your account number and billing information.

• Phone: To pay over the phone with a customer service rep, call the water district at 304-267-4600 or the sewer district at 304-263-8566.

• Mail – Send a check or money order to:

  Berkeley County Public Service Water District

  OR

  Berkeley County Public Service Sewer District

  PO Box 944

  Martinsburg, WV 25402

• At a district office, you can pay in person with cash, check, credit or debit card:

  • Water District: 251 Caperton Blvd, Martinsburg, WV

  • Sewer District: 65 District Way, Martinsburg, WV

  • Sewer District: 251 Caperton Blvd, Martinsburg, WV

• Auto-pay – Set up automatic monthly payments from your bank account. Contact the districts for details and required forms.

• Drop box – Use the after-hours drop boxes at the district offices to leave a check or money order.

Paying Your Bill on the Website Portal

Paying online through the districts’ websites is a quick and easy way to pay your water and sewer bill every month. Here are step-by-step instructions:

1. Go to www.berkeleywater.org for the water district or www.bcpssd.org for the sewer district.

2. Click on the “Pay Your Bill” link.

3. You will be redirected to the payment portal. Click on “Pay Bill.”

4. Enter your 10-digit account number, without dashes. Click “Continue.”

5. Verify your account information and enter the amount to pay. Click “Continue.”

6. Enter your payment information. You can pay by e-check from your bank account for free or by debit/credit card for a small fee.

7. Review and submit your payment. You will receive a confirmation email.

By paying online, you can avoid late fees as long as you pay by the due date. Your payment will be applied the next business day.

Avoiding Late Fees and Service Disruption

To avoid penalties and potential service disruption, it is important to pay your water and sewer bill in full by the due date each month. If payment is not received on time, here is what you can expect:

• A 10% late penalty will be applied to the unpaid balance after the due date.

• If the bill remains unpaid, a termination notice will be sent with a shut off date.

• On the shut off date, an additional $20 fee is charged if service is disconnected.

• Service will only be restored once the full past due amount is paid, along with reconnect fees.

If you are unable to pay your bill in full by the due date, contact the water or sewer district immediately to discuss payment plan options and avoid disruption of your water and sewer services.

Payment Assistance Programs

If you are having difficulty paying your water and sewer bills, check if you qualify for these payment assistance programs:

• LIEAP – The Low Income Energy Assistance Program provides financial assistance for water and sewer bills. Apply through your local DHHR office.

• LIHWAP – The Low Income Household Water Assistance Program also offers bill payment help. Again, apply at your local DHHR office.

In addition, the water and sewer districts work with customers in need to set up reasonable payment plans. Reach out to their customer service teams for help.

Paying your monthly water and sewer bills promptly is important for all Berkeley County residents. Follow these tips and instructions to pay on time, avoid late fees, and prevent service interruptions. Contact the Berkeley County Public Service Water District or Sewer District if you need any assistance with your bill or payment options.