How to Pay Your BGE Bill In Person

Baltimore Gas and Electric (BGE) offers various ways for customers to pay their utility bills. While online and mail payments are convenient some customers may prefer to pay in person. Paying your BGE bill in person is easy when you know your options.

Why Pay In Person?

There are a few key reasons customers may want to pay their BGE bill in person

• You prefer face-to-face transactions and customer service.

• You don’t have easy access to pay online.

• You want same-day payment processing.

• You have cash to pay your bill.

• You need a payment receipt right away.

• You have questions and want to talk to a representative.

Paying in person gives you the ability to take care of your BGE bill payment quickly and get immediate confirmation when the bill is paid.

Where to Pay Your BGE Bill In Person

BGE offers many authorized payment locations throughout the Baltimore area. You have over 800 options to choose from for convenient in-person bill payment.

BGE Customer Walk-In Centers

BGE has several walk-in customer care centers located in the Baltimore area. At these BGE locations, you can:

• Pay your BGE bill in full with cash, check or money order. Credit/debit cards are not accepted.

• Get account information and copies of bills.

• Make payment arrangements if needed.

• Speak to BGE agents about billing questions and service needs.

Walk-in centers are open Monday through Friday during business hours.

Third-Party Payment Locations

In addition to BGE customer centers, there are over 800 authorized third-party payment locations accepting BGE bills across Maryland. These provide neighborhood options for quick, in-person bill payment.

ACE Cash Express

ACE Cash Express has 24 payment locations in the Baltimore area. These accept BGE bills for same-day payment and processing. Find the nearest one by calling 1-888-753-2384 or searching on the ACE website.

Western Union

With over 240 payment sites in Baltimore and 800+ locations statewide, Western Union is a top option for paying your BGE bill in person. Payment centers can be found inside grocery stores, pharmacies, convenience stores and check cashing locations. Use Western Union’s location finder to find one nearby.

Fidelity Express

Similar to Western Union, Fidelity Express maintains hundreds of authorized payment sites throughout the Baltimore metro area and Maryland. Look for them inside grocery stores, pharmacies, and other retailers.

Paying at Third-Party Locations

Paying your BGE bill through ACE, Western Union or Fidelity Express offers convenience. Here’s how it works:

• Bring your current BGE bill or know your BGE account number.

• Inform the clerk you need to make a BGE payment.

• Provide payment amount and method. Cash or debit/credit cards are accepted.

• Get a receipt as proof of payment.

• Payment will typically process to your BGE account the same day.

Using an authorized third-party payment center allows fast, secure, in-person payment. Locate one close to where you live, work or commute for quick access.

What to Know When Paying In Person

Follow these tips for a smooth experience when paying your BGE bill in person:

• Verify locations and hours. Some have weekend and evening availability.

• Bring your BGE bill or account number, plus government-issued ID.

• Have cash, check or card ready for fastest service. BGE centers don’t accept credit/debit cards.

• Go early in the month to avoid long lines near the due date.

• Allow extra time when paying around holidays or peak times.

• Obtain and keep your payment receipt for records.

• Ask for assistance if you need help or have account questions.

• Utilize the BGE mobile app to find payment locations on the go.

Other Ways to Pay Your BGE Bill

Along with in-person payments, BGE offers these additional payment options:

• Online through the BGE website or mobile app

• By phone through the automated payment line

• By mail with your remittance stub and check

• Auto-pay to set up recurring bill payments

• Authorized pay agents like banks, credit unions and insurance providers

Choose the most convenient way to pay each month! In-person payments allow friendly service, instant payment posting, receipts and problem resolution with an agent when needed. Locate a nearby authorized payment center and pay your BGE bill in person today!

Frequently Asked Questions about In-Person Bill Payment

Here are answers to some common questions about paying your BGE bill in person:

What are the hours for BGE walk-in centers?

Customer walk-in centers are open Monday-Friday from 8:15am to 5:00pm. Hours may differ by location and can change based on holidays, weather or COVID-19 impacts.

Can I pay with a credit card at BGE locations?

No, BGE walk-in centers accept cash, check or money order only. Credit and debit cards can only be used at authorized third-party locations.

How late are payment locations open?

It varies. Some ACE and Western Union payment sites are open evenings and weekends. BGE centers close by 5:00pm on weekdays.

Is there a fee to pay at third-party payment locations?

Some locations may charge a small service fee. Others don’t charge fees for BGE bill payments. Ask when you go.

Can I pay multiple utility bills in one location?

Many payment sites only process BGE bills. Some do allow paying multiple utilities like BGE, cable and telecom at one time.

How quickly is my payment processed if I pay in person?

Most in-person payments credit to your BGE account the same day, as long as paid during operating hours.

What do I need to make a payment?

Bring your BGE account number, recent bill, ID, and cash, check or card. Debit/credit cards are only accepted at authorized third-party locations.

Paying your BGE bill in person is fast and convenient when you use one of the 800+ authorized payment locations in Baltimore and throughout Maryland. Visit a location near you to take care of your utility bill today!