How to Pay Your Bloomington Water Bill

Paying your water bill in Bloomington can be done in a variety of convenient ways. As a Bloomington resident, it’s important to understand the different payment options available to you, so you can choose the method that works best for your needs. In this comprehensive guide, we’ll walk through the main ways Bloomington utility customers can pay their water bills.

Online Payment

The easiest and most efficient way for many people to pay their Bloomington water bill is online. Both the City of Bloomington and the Town of Normal allow residents to pay online via their utility billing websites.

To pay your Bloomington water bill online, start by going to the City of Bloomington Utilities website. Here you can log into your account using your previously set up username and password. Make sure to have your account number and name on the account handy before logging in.

Once logged in you’ll see a “Make a Payment” link where you can enter your payment details. You can pay by debit card credit card, or eCheck. Be aware that processing fees do apply based on payment type. Debit/credit cards incur a 2.5% fee and eChecks have a flat $1.95 fee.

After entering your payment info, click “Complete Payment” to finish the transaction. It’s important to only click once to avoid duplicate payments. The funds should come out of your account within a couple days.

Paying online is the fastest way to ensure your payment gets credited to your account on time It also saves you a trip to the utility office or the postage cost of mailing a check

Pay by Phone

In addition to the website, the City of Bloomington offers a pay by phone option for added convenience.

To pay your water bill over the phone, call 877-879-9883. This is an automated phone system that’s available 24/7. You’ll need your account number and name on the account when prompted.

Phone payments do have a small 50 cent transaction fee on top of the percentage or flat rate processing fees. But the ability to pay at any time without internet access makes this a useful backup option.

Pay by Mail

If you prefer to mail your payment the old fashioned way, you can send a check or money order to the City of Bloomington utility office.

To pay by mail, simply write your check payable to “City of Bloomington Utilities.” Make sure your account number is written clearly on the check or an attached payment stub.

Then mail your payment to:

City of Bloomington Utilities
Accounts Receivable
P.O. Box 2500
Bloomington, IN 47402-2500

Keep in mind that sending a payment by mail takes longer to process than sending a payment online. To make sure you get your mail on time, send it at least 5 business days before the due date. If your check arrives after the due date, you may have to pay a late payment fee.

Pay in Person

For those who prefer the most direct payment method, you can drop off your water bill payment in person at the Bloomington Utilities office.

Payments can be made in person at:

City of Bloomington Utilities
600 E Miller Dr
Bloomington, IN 47401

The office has a drop box available 24/7. You can also pay at the front desk during open hours, Monday to Friday from 8am to 5pm (excluding holidays).

You can pay in person with cash, check, credit or debit card. At the front desk, you should have your ID and account number ready. You can pay whenever you want with this option, and you’ll get instant confirmation that you’ve paid.

Payment Assistance Programs

There are programs in Bloomington that can help you if you can’t pay your water bill because you don’t have enough money.

The City offers a Payment Extension program for those who cannot pay in full by the due date. You can request up to a 30 day extension without late fees. Extensions over 30 days are reviewed on a case-by-case basis.

Low income residents can also apply for the City’s Financial Hardship program. This provides a lower utilities rate along with debt forgiveness.

Call 211 for help from the United Way or 812-349-3930 for customer service. They can talk to you about utility assistance programs you might be able to get. Getting help is worth it because it lets you keep your water service.

Avoid Service Interruption

It’s important to pay your Bloomington water bill on time each month. If your account becomes past due, the utility office can suspend your water service until payment is made.

To restore service after a shutoff, call Customer Service at 812-349-3930 right away. They can help you get reconnected typically within one business day. But service restoration is only done during regular business hours, so it’s best to avoid shutoffs altogether.

Set up autopay or calendar reminders for your bill to prevent missed payments and costly service disruptions. Maintaining good standing keeps the water flowing to your home or business.

Summary

Paying your water bill in Bloomington is simple when you know your options. From automatic bank drafts to online payments, in-person visits, or mailing a check, choose the payment method that fits your needs each month. Understanding the available programs can also help if you struggle financially. Paying on time every cycle ensures uninterrupted water service so this essential utility keeps flowing into your home or business.