CityMD is a leading urgent care provider with over 150 locations across New York, New Jersey, and Washington. When you receive care at CityMD, you’ll get a bill for the physician services provided during your visit.
Paying your CityMD bill quickly is important to avoid late fees or being sent to collections. CityMD offers easy online payment options to review and pay your bill anytime from your computer or mobile device.
In this comprehensive guide, we’ll explain how to access and pay your CityMD bill online using their billing portal.
Getting Started
After your CityMD visit, you’ll receive a paper or electronic bill listing the services provided and total balance due.
To pay online, you’ll need:
- Your 12-digit CityMD Bill ID number
- Date of birth
- Payment information
CityMD accepts Visa, Mastercard, Discover, and American Express credit/debit cards for online payments.
You can find your Bill ID at the top of your paper statement. For electronic bills, check your email or text notifications from CityMD.
Accessing Your CityMD Bill Online
To view your bill and make a payment, follow these simple steps:
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Go to pay.citymd.com.
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Enter your 12-digit Bill ID and date of birth
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Click “View Bill”.
This will log you into the billing portal to see your account details.
If you don’t have your Bill ID, you can search for your account by:
- Name and date of birth
- Phone number and date of birth
- Email address
After verifying your identity, you’ll be able to access your bill.
Making a Payment on Your CityMD Bill
Once you’re viewing your bill online, follow these steps to complete your payment:
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Review the charges and current balance due. Make sure all details are accurate.
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Select your payment amount – you can pay the total balance or a portion.
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Enter your credit/debit card details and billing information.
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Review the payment details and click “Pay” to submit.
You’ll receive an on-screen confirmation when your payment is processed successfully. You can print or save the receipt for your records.
Payments made before 12 pm EST on business days are typically processed same-day.
Setting Up Autopay
For hassle-free bill payment, you can enable autopay when logged into your CityMD account online.
With autopay, your credit card on file will be charged automatically each month for the full balance owed. You’ll receive email reminders before each payment.
To set up autopay:
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Check the “Autopay” box after entering your card details.
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Agree to the authorization to charge your card automatically.
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Click “Pay” to confirm.
You can cancel or update your autopay card at any time through your account.
Getting Receipts and Payment Confirmation
The billing portal allows you to easily access payment receipts and confirmation anytime.
To get payment details:
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Log into your account and click on “Payment History”.
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Select the payment date you need a receipt for.
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View or print the emailed receipt copy.
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Download transaction details if needed.
You can also access receipts from emailed payment confirmations for your records.
Avoid Late Fees and Collections
It’s important to pay your CityMD bills on time to avoid additional charges or collections. CityMD’s billing policies include:
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Bills are due upon receipt – within 21 days of your visit.
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A $10 late fee applies if unpaid after 21 days.
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Accounts over 60 days past due may be referred to a collections agency.
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You are responsible for all collection fees incurred.
Avoid penalties and credit impacts by paying on time! Set up autopay or calendar reminders to ensure your bills are paid by the due date.
Get Answers to Frequently Asked Billing Questions
Use this FAQ to get answers to common CityMD billing and payment questions:
Who do I contact for billing help?
You can call 908-790-6500 or email [email protected] for support.
What is CityMD’s tax ID number?
CityMD’s tax ID number for 1099 reporting is 46-3102729.
How do I update my credit card for autopay?
You can update card details anytime under “Payment Methods” in your account.
Can I pay by check or cash?
CityMD only accepts online card payments for ease and convenience.
When will a payment post if I pay on a weekend or holiday?
Online payments are processed next business day if made on a weekend/holiday.
What is your refund policy for account credits?
Credit balances are automatically refunded within 30 days in most cases.
How long do you keep payment information on file?
Card details are securely stored for future autopay use until you remove them.
Get Personalized Support
If you have any questions or issues when viewing and paying your CityMD bill online, their billing specialists are ready to help.
Contact CityMD billing support at [email protected] or 908-790-6500 for assistance with:
- Online account access and payment
- Bill disputes or clarification needed
- Payment plan options
- Update billing information
- And more!
CityMD aims to provide a simple, seamless billing and payment experience. Don’t hesitate to reach out to their team for personalized support paying your urgent care bill.
Pre-Registration for urgent care.
- You can pre-register for your visit at select CityMD locations directly in the Summit + CityMD web or mobile app. You will need to create or sign in to your Summit + CityMD app account. From the home screen, select Plan your CityMD visit, choose a CityMD location, then click Pre-register to begin.
- No, you cannot make changes to your registration at this time. We can help you with any changes once you visit a CityMD location.
- Once you complete pre-registration for a CityMD visit, it is only valid until 11:59pm that same day.
- Yes, your pre-registration is only valid until 11:59pm of that same day and you will need to pre-register again.
- Yes – if you haven’t already, add your dependent or share access with others in My Account > Caregiver Access. To pre-register for someone else, select the care recipient in the top right corner of the screen to enter their account, and then Plan your CityMD visit.
- If you’ve visited CityMD before, we’ll have some of your information already and you will be asked to confirm information on your record.
- You can complete portions of your registration before you get to CityMD to streamline check in and save time on site.
