Paying your monthly Cleco utility bill is an essential part of being a customer. Cleco offers numerous options to pay your bill conveniently. This article will provide a comprehensive overview of the various ways to pay your Cleco bill, from online payments to paying in person.
Understanding Your Cleco Bill
First, it’s important to understand what’s on your Cleco bill. Key elements include:
- Account number
- Service address
- Billing period
- Meter readings
- Electricity usage & charges
- Total amount due
- Due date
Carefully review the billing period, usage, and charges each month. Contact Cleco customer service if you have any questions.
When is My Cleco Bill Due?
Cleco bills are due by the due date printed on your monthly statement, typically around the 10th of each month Late fees apply if payment is received after the due date
You can avoid late fees by
- Paying by the due date
- Enrolling in autopay
- Requesting a payment extension if eligible
Paying on time helps maintain good standing on your account.
Online Payment Options
Paying online through MyAccount or the mobile app is the most popular payment method. Benefits include:
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Easy – Pay anytime, anywhere in just a few clicks
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Secure – Your information is protected
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Paperless – Go green by enrolling in ebill
Here’s how to pay online:
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Log into MyAccount or the mobile app
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Select Billing then Pay Bill
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Enter payment amount and submit
You can also schedule recurring autopay payments online.
Pay by Phone
Call Cleco customer service at 1-800-622-6537 to make a payment over the phone using your bank account or credit/debit card. Phone payments are available 24/7 through the automated system.
Pay by Mail
Mail your payment to:
Cleco
PO Box 660228
Dallas, TX 75266
Allow 5-7 days for mailed payments to post to your account to avoid late fees. Include your remittance stub to expedite processing.
Pay in Person
Visit one of Cleco’s local customer service offices or authorized payment locations to pay by cash, check, money order or credit/debit card.
Find a payment location near you. Most are open Monday-Friday during regular business hours.
Budget Billing
Budget Billing lets you pay a “rolling average” each month to avoid seasonal spikes. This levels out your monthly bill amount. Enroll through MyAccount.
Financial Assistance Options
If you’re struggling to pay your bill, Cleco offers several financial assistance programs:
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Payment extensions – Request extra time to pay
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Payment arrangements – Set up a payment plan
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Bill credit assistance – Income-qualified credits
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LIHEAP – Federally funded bill payment assistance
Learn more about Cleco’s Customer Assistance Programs.
Avoid Disconnection
It’s important to pay your Cleco bill on time to avoid service disconnection. If your account becomes past due, Cleco will issue disconnect notices prior to shutting off service.
You can avoid disconnection by:
- Paying the past due amount in full
- Setting up a payment arrangement
- Applying for bill payment assistance
Reconnecting service after disconnection incurs a fee. Protect your credit by keeping your account current.
Manage Your Account with MyAccount
MyAccount gives you 24/7 access to manage payments, billing, energy usage and more. Download the mobile app or visit www.cleco.com/myaccount to register your account.
Key features include:
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Pay your bill immediately or schedule payments
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Monitor daily energy use
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Enroll in Budget Billing and autopay
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View billing and payment history
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Report outages
Take control of your Cleco account with MyAccount!
Staying current on your monthly Cleco bill ensures uninterrupted electric service. Use these tips to pay on time, understand your charges, and access helpful programs if needed. Reach out to Cleco’s customer care team if you need guidance on paying your bill.
Cleco MyAccount – More Payment Options
How do I pay my Cleco bill online?
Cleco’s one-time electronic payment service is available for customers to pay their bill online using a credit card, debit card or electronic check or by telephone at 1-888-909-4639. There is a $2.50 processing fee, and the customers Cleco account number and zip code are required to process the payment. • Mail
Where can I pay Cleco?
Pay in person at a Cleco customer service office or authorized payment location. Visit www.cleco.com/paymentlocations for a list of payment locations with addresses. *Processing fees may apply. Where are your customer service offices located & what are the hours?
How long does Cleco take to process a payment?
Please allow one to two business days for processing. If a customer’s account is delinquent, and a payment is made at an authorized payment center, the customer should call Cleco customer service at 1-800-622-6537 to report the payment. Pay on your bill automatically every month by enrolling in the Automatic Payment Plan.
What is Cleco myAccount?
Cleco MyAccount: Usage What is MyAccount? MyAccount is a FREE online account management system that customers can access anytime from anywhere to view account information and perform various tasks related to their electric utility service. We also offer a FREE mobile app available for customers with Apple or Android devices.
How do I report a delinquent payment to Cleco?
If a customer’s account is delinquent, and a payment is made at an authorized payment center, the customer should call Cleco customer service at 1-800-622-6537 to report the payment. Pay on your bill automatically every month by enrolling in the Automatic Payment Plan. Sign into your MyAccount, click “Billing,” then “Automatic Payment Plan.”
How do I pay my Kubra Cleco bill online?
• KUBRA Cleco’s one-time electronic payment service is available for customers to pay their bill online using a credit card, debit card or electronic check or by telephone at 1-888-909-4639. There is a $2.50 processing fee, and the customers Cleco account number and zip code are required to process the payment.
