Paying your water bill in Coppell is easy and convenient when you know the process. As a Coppell resident, keeping up with your utility payments is essential to avoid service disruptions. In this comprehensive guide, we’ll walk you through all the steps to pay your Coppell water bill correctly and on time.
Overview of Coppell Water Billing
The City of Coppell Utility Billing department handles water sewer, garbage and recycling services for residents and businesses. They issue monthly bills that include charges for water usage, sewer service, sanitation fees, applicable taxes, and any other fees.
Bills are sent out at the start of every month, and payments are due by the 28th of every month. If the due date is on a weekend or holiday, the payment is due the next business day. Late payments incur a 10% penalty on the balance owed.
Ways to Pay Your Coppell Water Bill
Coppell offers several convenient payment options to pay your water bill
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Online – The fastest and easiest way to pay is through the Citizen Self Service (CSS) online portal. You can pay by credit card or e-check without any fees.
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Phone: To pay by credit card or e-check over the phone, call 972-304-3695 and choose option 1 from the menu. This will take you to the utilities billing department.
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In Person – Visit the Utility Billing office located at 255 Parkway Blvd to pay by cash, check, money order, or credit/debit card.
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Email: Put your payment in an envelope and put it in the mailbox outside the Utility Billing office.
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By Mail – Mail your check or money order along with your payment stub to: City of Coppell Utility Billing, P.O. Box 9478, Coppell, TX 75019.
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Auto Pay – Set up recurring automatic payments from your bank account by submitting an application. This ensures your bill gets paid on time each month.
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Payment Kiosk – Make payments by credit/debit card or cash at the kiosk located at Coppell Town Center.
Step 1: Review Your Water Bill
The first thing you should do is carefully check your monthly utility bill to make sure there are no mistakes:
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Verify that the service address on the bill is accurate.
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Check the Account Number to ensure it matches your property.
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Review water usage charges to see if they align with your actual usage based on the meter readings. Look for unusually high usage which could indicate a leak.
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Confirm that any discounts, such as the Senior & Disabled Persons discount, are applied if eligible.
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Check for any billing errors and contact Utility Billing right away if found.
Step 2: Calculate Your Payment Amount
Next, you’ll want to calculate the total payment amount owed:
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Add up the charges for water, sewer, sanitation, taxes, and any other fees.
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Subtract any credits on your account, such as water leak adjustment credits.
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If paying after the due date, you must factor in a 10% late fee.
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Determine if you want to pay the full balance or make a partial payment. Partial payments still incur a 10% penalty on the remaining balance.
Once you’ve determined the payment amount, you’re ready to submit payment.
Step 3: Pay Online via CSS Portal
For fast and easy bill payment, the best option is the Citizen Self Service (CSS) online portal. Here’s how to pay online:
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Visit the CSS website and either sign in to your account or register as a new user if it’s your first time.
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Under “My Dashboard”, click on “Pay Bill”.
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Select Water Bill from the dropdown menu if it isn’t already chosen.
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Enter the exact amount you wish to pay and select a payment method – credit card or e-check.
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Enter your credit card or checking account details and submit payment.
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The online portal accepts Visa, MasterCard, American Express, and Discover cards without any fees.
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You will receive a confirmation email with your payment details. Payment is typically posted to your account within 1 business day.
Paying online is secure, fast, and lets you avoid mailing delays or trips to the Utility Billing office.
Step 4: Pay by Phone
You can also pay your water bill easily through the automated phone system:
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Call 972-304-3695 and press 1 for the pay-by-phone system.
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Select option 1 for water payments.
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Enter your 10-digit account number followed by the # sign when prompted.
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Choose option 1 to pay full balance or option 2 to pay a different amount.
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Follow the voice prompts to enter your credit card details or checking account and routing numbers.
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Your payment will be processed immediately and a confirmation number provided.
Paying by phone is quick and convenient when you don’t have access to the online portal.
Step 5: Pay by Mail
If you prefer to mail in your payment, follow these steps:
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Write your account number on your check or money order to ensure proper crediting.
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Include the payment stub from your bill or write your account number on the check memo line.
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Make checks payable to City of Coppell.
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Mail to: City of Coppell Utility Billing, P.O. Box 9478, Coppell, TX 75019.
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Allow 5-7 business days for mailed payments to reflect on your account to avoid late fees.
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Consider mailing at least 1 week before the due date to ensure on-time delivery.
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Payments received after the due date, even if postmarked on time, will incur late fees.
Mailing your payment is easy but takes longer to process than other options. Be sure to mail well ahead of the deadline to avoid late penalties.
Step 6: Pay in Person
To make an in-person payment, visit the Utility Billing department at 255 Parkway Blvd and:
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Bring your water bill or know your account number.
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Inform the cashier if you are paying with cash, check, credit/debit card, or money order.
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Alert them if you need a receipt printed for your records.
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Payment will be immediately credited to your account.
Paying in person requires a trip to the Utility Billing office but ensures same-day processing.
Other Payment Tips
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If paying after the due date, only a full payment avoids late penalties. Partial or underpayments still incur late fees.
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Set up Auto Pay to have payments automatically deducted from your bank account each month. This prevents late fees and frees you from remembering to pay.
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Accounts with past due balances may face disconnection. Call Utility Billing to set up a payment plan if you are struggling to pay.
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Write your account number and service address on the memo line of mailed checks for easy application.
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Keep payment receipts and records in case there are any future questions or disputes about your account.
Paying your Coppell water bill on time takes just a few easy steps. Now that you know the payment options and process, you can avoid late fees and keep your water flowing. Reach out to Utility Billing with any other billing questions.
H2Online – Water Billing Service for City of Coppell
How do I pay my water bill in Coppell Texas?
Pay your water bill online. Learn how to use the utility and permit payment kiosk located in the parking lot of Coppell Town Center. Learn how to pay your bill and set up automatic draft services. Read through the Texas Utilities Code to learn about disclosing personal information.
How do I make a one time payment in Coppell?
You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment . When you move to a new home in Coppell, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Coppell Water.
Does Coppell have a seasonal water rate?
The City of Coppell sets its water rates based on the size of the meter and uses a seasonal rate structure to encourage people to use less water. View some helpful watering techniques, courtesy of the Texas Commission on Environmental Quality. Effective April 1, 2023, the City of Coppell uses winter averaging to bill for residential sewer service.
How do I start water service in Coppell?
Luckily, Coppell has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form . If you’re leaving your Coppell home, you need to cancel your water service with City Of Coppell Water so that you don’t keep getting charged.
How do I Stop my Water service in Coppell?
When you move out of a home in Coppell, you’ll need to stop your water service with the City Of Coppell Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
Does Coppell have a water conservation plan?
Review the City of Coppell’s Water Conservation Plan and current watering schedule. The City of Coppell bases its water rates on meter sizes and employees a seasonal water rate structure to encourage conservation. View some helpful watering techniques, courtesy of the Texas Commission on Environmental Quality.
