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Paying your monthly CPS Energy bill should be quick and convenient. While CPS offers several options like online, mail, or in person, paying by phone is a fast and easy way to take care of your bill. Here’s a step-by-step guide to paying your CPS Energy bill over the phone.
Have Your Account Number Ready
Before calling to make a payment, make sure you have your CPS Energy account number available This unique 9-digit number is printed on your monthly statement and needed to process payments Grab your latest bill to reference the account number.
Call the Residential or Commercial Number
CPS Energy has dedicated phone numbers for residential and business customers to call to make bill payments
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Residential customers should call toll-free 1-877-257-1172.
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Commercial customers can call toll-free 1-855-290-7615.
Program these numbers into your phone for quick access when it’s time to pay your bill.
Speak With a CPS Representative
After dialing the correct phone number, you will be connected with a friendly CPS Energy customer service representative. Let them know you are calling to make a payment over the phone. Have your 9-digit account number ready to provide.
Select Payment Amount
The representative will then access your account, verify your information, and state the total amount owed for the current billing period. You can choose to pay the full balance, make a partial payment, or overpay any amount you specify. Tell them how much you would like to pay on your account today.
Provide Payment Method
Once you decide on the payment amount, you will need to provide a credit/debit card number or checking account information. CPS Energy securely accepts Visa, Mastercard, Discover and e-checks by phone.
Have your payment information handy to relay to the representative. They will walk you through the steps.
Receive Payment Confirmation
After processing your payment, the CPS Energy agent will confirm and read back the payment details including amount paid, account balance, and date. Listen carefully to ensure all information is correct. You will also receive an emailed receipt as proof of payment.
Payment Posts Within 24 Hours
Phone payments made during business hours will post to your CPS Energy account by the next business day. Payments made outside business hours will post within 24-48 hours. Confirm your updated account balance through the online portal.
Contact CPS With Any Questions
The CPS Energy payment team is available to assist customers 7am-7pm Monday through Friday. If you have any trouble making a payment over the phone or questions about your bill, don’t hesitate to call.
Paying your CPS Energy bill by phone is fast, straightforward, and secure. Know the proper account and phone numbers to call, provide payment details, and your payment will process seamlessly.
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FAQ
How do I get help paying my electric bill in San Antonio?
You can apply for help with your CPS Energy bills through Project REAP. m. – 4:30 p. m. Monday – Friday.
Does CPS Energy have an app for iPhone?
Click Save Programs. The CPS Energy Home Manager App is available FREE for iPhone/iPad and Android devices, including phones and tablets. Most of the features of the full web portal are in the app, which has an easy-to-use interface made especially for phones. Follow the download instructions for the App of your choice.
Will CPS Energy call you?
Never pay using a pre-paid debit card, gift card or money card obtained at a retail store. Please remember: We will never call to demand payment and threaten same day disconnection. We may call to remind you that your account is past due and that your service could be cut off.
How do I pay my CPS Energy Bill?
Pay online, by phone, or by mail. Please Note: Our customer service centers are not taking credit card payments at this time. Not near one of these locations? Other payment locations include: A third-party vendor fee of one dollar ($1. 00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.
How do I contact CPS Energy?
Please login to CPS Energy. Please call the CPS Energy Customer Contact Center at (210) 353-2222 if you have any questions or need more help. If you are a business, please call the Commercial Contact Center at (210) 353-3333 (Monday through Friday, 7:30 a.m. to 5 p.m. m. – 5:30 p. m. ) Copyright © 2024, CPS Energy.
What is a CPS payment?
When regular MBR (Monthly Benefit Rate) payments are being made but more benefits are due, the CPS (Continued Payment System) sends out payments. It can generate a one-time (single) payment or be used to establish continuing (repetitive) monthly payments.
How do I make a payment?
Call (210) 353-2222 To make a payment, please enter your information. You need to enter your contract account number along with the zip code or phone number that goes with it. Go to the Payment Processing FAQs to learn more. You can get the most up-to-date account information online at any time for free.
How do I pay my bill – pay by credit card?
Select Pay My Bill – Pay By Credit Card to make a one-time Credit Card payment. A $2. 35 convenience fee is assessed by our payment processor when paying online by Credit Card. by ACH/eCheck, Debit Card, or Credit Card with no Manage My Account required.
