The company announced on Aug. 15, that the refund is because the Public Service Commission approved lower electricity rates in April 2010.
This approval came after Delmarva Power submitted an electric rate case filing on Dec. 15, 2022, followed by the implementation of interim months seven months late on July 15, 2023. As part of a settlement agreement, the Public Service Commission approved final rates on April 18, which went into effect April 24.
The final rates are lower than the interim rates, so electric customers in Delaware will be refunded the difference in rates they paid between July 15, 2023 and April 23 of this year, plus interest, the company said.
The credit will appear as a “one-time rate refund” on bills. Customers enrolled in Delmarva Power’s Budget Billing will see the refund deducted from their budget balance instead of as a separate line item on their bill.
It’s easier than ever to pay your Delmarva bill online, with a number of convenient payment options. It only takes a few clicks to see your bill details, see your payment history, set up autopay, and pay your bill online or through the Delmarva mobile app. This full guide will show you all the steps and give you advice on how to pay your bills easily.
Viewing Your Delmarva Bill and Usage
To pay your bill, you must first log in to your account on Delmarva’s website. Here you can view your detailed bill statement including:
- Account balance
- Payment due date
- Electric and gas usage and charges
- Taxes and fees
- Payment history
- Enrollment in budget billing or autopay
Understanding your usage and charges is key to ensuring your bill payment covers the full amount owed You can also compare your current usage to the same month last year to spot any inconsistencies,
On the website, you can also access graphics showing your daily electric and gas usage. This allows you to pinpoint usage spikes and identify ways to reduce energy consumption.
Payment Options from Delmarva
Delmarva offers a range of payment options to fit your needs and schedule
- Online – Pay instantly on Delmarva’s website or mobile app via credit/debit card or electronic check.
- Phone – Call Delmarva’s automated phone system anytime or speak with a representative during business hours.
- Mail – Send a check or money order to Delmarva’s payment processing center. Allow 5-7 days for mail delivery.
- In person – Visit an authorized payment center or kiosk to pay with cash, check, or money order.
- AutoPay – Enroll to have payments automatically deducted from your bank account each month.
Most customers choose to pay online because it is quick and easy. But Delmarva gives you options if you’d rather do business by phone, mail, or in person.
Paying Your Bill Online
Below are step-by-step instructions for paying your Delmarva bill online:
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Visit Delmarva’s website and log into your account.
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From your account dashboard, select “Pay Bill.”
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Enter your payment amount. This will show the full balance of your account by default, but you can change it if you need to.
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Select your payment method:
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Credit/Debit Card – Visa, MasterCard, American Express, Discover
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Electronic Check – Use your checking or savings account routing and account number
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Enter your payment details and billing address.
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Review the payment summary for accuracy.
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Check the box to enroll in paperless billing if desired.
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Click “Continue” then “Submit Payment” to complete the transaction.
Once submitted, you will see a payment confirmation screen. An email receipt will also be sent to verify the payment details. Payment typically posts to your account within 1-2 business days.
Tips for Convenient Bill Payment
Follow these tips for quick, easy bill payment each month:
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Enroll in AutoPay – Set up recurring payments from your bank account to avoid late payments.
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Go paperless – Opt for emailed billing statements to save paper and have instant access to your bill.
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Pay early – Don’t wait for the due date, submit payment a few days early.
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Set reminders – Mark your calendar with the bill due date each month.
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Save payment details – Store your payment info securely on the website to expedite future transactions.
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Check account alerts – Set up text or email alerts for things like payment confirmations, past due notices, and usage thresholds.
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Review billing options – See if budget billing or averaged monthly payment plans fit your needs.
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Leverage the mobile app – Pay on-the-go using your smartphone and the Delmarva app.
Get Bill Payment Assistance
If you are struggling to pay your Delmarva bill, contact customer service to ask about bill payment assistance programs or special payment arrangements tailored to your situation. It’s important to engage with Delmarva early on to avoid service interruptions.
Some available options include:
- Payment plans – Set up manageable installments
- Energy assistance grants – For qualifying limited income customers
- Deferred payments – Delay bill due date if impacted by hardship
- Budget billing – Even out bills so they are predictable year-round
Delmarva can also connect you with local non-profit and government programs providing utility financial assistance. Their bill payment support team will work to find a solution that fits your needs.
Pay Smarter with Delmarva
Paying your Delmarva utility bill is quick and painless when you use their convenient online payment options. View your usage, enroll in autopay, store payment details, and receive email confirmations for simplified bill management each month. This comprehensive guide provided everything you need to pay your bill seamlessly and avoid late fees.
When will refunds be sent out?
Delmarva Power said that, as of Aug. 15, refunds have begun processing, but customers may not see the refund until their September bill, depending on when their billing cycle ends.
Delmarva Power: How Extended Billing Cycles Affect Your Bill
FAQ
How do I pay a bill online?
Gather your bills, including account numbers and the addresses to where you mail the payments. Use your bank’s online bill pay service and either type in the information for each biller or pick them from a list your bank gives you. Choose when to send the payment. Select a recurring or one-time payment.
How do I pay Delmarva by phone?
Simply call our regular customer service number, 1-800-375-7117, and follow the simple instructions. If your phone system or the way your account is set up makes it impossible for you to make an automated payment arrangement, you will be connected to the first customer service representative who is available.
Does Delmarva accept credit cards?
How do I start and stop service with Delmarva Power?
How do I begin my Start, Stop, or Move service request? You may request electric service using one of the following methods: Complete and submit an online service request. Speak with a Customer Service Representative at 800-375-7117800-375-7117 (DE & MD).
How do I pay my electric bill in Delmarva?
Delmarva Power offers several ways to pay your electricity and natural gas bills. This include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments. How do I contact Delmarva to pay my bill by phone?.
Should I pay my Delmarva bill online?
The key benefit to paying your Delmarva bill online is avoiding late payments and service interruptions. Log into your account anytime to check your balance and due date. Set up recurring payments to ensure your bill gets paid on time, every month. Review your charges before the due date so you can address any billing questions.
Where can I Find my Delmarva Power Bill?
Ask your billing questions directly by phone 800-375-7117 or email (speakersbureau@delmarva. com). I can’t find my paper bill. Can I find my bill online? You can find your bill online at Delmarva Power. What types of Delmarva Power payments does doxo process? doxo processes payments for all Delmarva Power services, including Electric and Gas.
How do I pay Delmarva Power?
You can also pay via credit/debit card or eCheck. Pay by Phone: You can call Delmarva Power at 1-800-375-7117 to make payments via credit/debit card or electronic funds transfer. In-Person: You can pay in-person at authorized payment locations. Mail: You can mail your payment via money order or check.
When should I pay my Delmarva Power electricity bill?
When your Delmarva Power bill is due, pay it in full to avoid late payment fees and the possibility of losing service. Late fees are 1. 5% per month. If your account becomes past due, Delmarva Power will issue disconnection warnings before interrupting service. Avoid any lapses in power by paying on time.
What happens if I don’t pay my Delmarva Power Bill?
They are payable within 20 days; your due date is reflected on your bill. If you do not pay by the due date shown on the bill, a 1.5% late charge will be added to the Delmarva Power portion of your current bill. Repeated late payments will result in collection action and/or additional new deposits on your account.
