Living in the charming city of Ferndale comes with the responsibility of paying your quarterly water and sewer bill. While writing a check and popping it in the mail is always an option Ferndale offers residents modern, convenient ways to pay their utility bills online or through automated systems.
In this comprehensive guide, we’ll walk through all the options for paying your Ferndale water bill, from online portals to over-the-phone payments. We’ll also provide tips and tricks for ensuring on-time payments, signing up for automatic payments, checking your balance, and more. Read on to learn everything you need to know about paying your Ferndale water bill with ease.
Online Payment Portals
The easiest way to pay your Ferndale water bill is through the city’s online payment portal accessible 24/7.
To pay online:
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Go to wwwferndalemigov and click “Pay Water Bill Online.”
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Log into your account or register for a new one if you’re a first-time user.
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Select whether you want to make a one-time payment or set up recurring automatic payments.
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Enter your payment details and submit.
The online portal allows you to store payment information for future use, view balance and payment history, and access usage graphs through the WaterSmart software. Paying online ensures timely payments and gives you access to bill details anytime.
Automated Phone Payments
For those who prefer paying over the phone, Ferndale offers an automated payment system at 866-873-9157. To use:
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Call the toll-free number anytime 24/7.
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Enter your Ferndale account number and follow the prompts.
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Pay your balance due using your credit, debit card, or bank account info.
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Receive a confirmation number at the end verifying your payment.
This automated line is perfect for quick, last-minute payments without having to speak to a customer service rep.
Mail-In Payments
If you prefer to pay your water bill through the mail, simply write a check or money order payable to the City of Ferndale and mail it in the return envelope provided with your quarterly bill. Be sure to detach the payment stub from the top of the bill and include it with your mailed payment.
To ensure on-time delivery, mail your payment at least 5-7 business days before the due date. Payments must be received (not postmarked) by the due date to avoid late fees. The utility billing address is:
City of Ferndale
P.O. Box 94167
Seattle, WA 98124-6467
In-Person Payments
You can also pay your water bill in person at Ferndale City Hall (300 E. Nine Mile Rd.) during regular business hours, Monday to Thursday 8am to 5:30pm. Simply bring your bill with you for faster service. You’ll receive a printed receipt as proof of payment.
For added convenience, a 24/hour drop box is located outside the front entrance of City Hall where you can drop off check or money order payments anytime.
Recurring Automatic Payments
The most convenient way to ensure your water bill is paid on time every quarter is to enroll in a recurring automatic payment plan. This authorizes the city to withdraw your bill amount directly from your bank account or charge your credit card around the due date every billing cycle.
To set up automatic payments:
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Log into your online account and click on AutoPay under My Profile.
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Enter your payment details and preference for payment date.
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Review and submit the authorization form.
Set it and forget it! Recurring auto-pay ensures you never miss a water bill payment again.
Payment Support and Resources
If you need help understanding your water usage or bill amount, Ferndale’s friendly utility billing staff are available by phone at 360-384-4269 or email [email protected].
For low-income customers who need help paying their bill, payment plans or utility bill assistance are available. Contact the utility department for more information.
Paying your Ferndale water bill on time doesn’t have to be a chore. With convenient online payments, automatic debit, and mail-in options, it’s easier than ever to stay on top of your quarterly charges. Which method will you use to pay your next bill?
Understanding Your Water Bill
To view a sample water bill, please click here.
If youve received a new meter and you notice your bill is higher than usual, you have likely received an actual water meter reading after one or several estimated bills. The Citys older water meters and their radios began failing at increasing rates, and as a result, the Finance Department began estimating bills. For some properties, these estimates may have been higher or lower (significantly in some cases) than normal. The result: several months of bills—up to a year and a half—that werent reflective of a propertys true water usage. The first actual read with the new meter is “catching up,” creating a higher or lower bill.
There is also the chance that your property is experiencing a leak or using extra water for pools, gardens, and lawn watering.
On October 1, 2021, the City of Ferndale approved a fee for any property that has not upgraded its water meter through the Department of Public Works (DPW). The water meter replacement late fee is $100 per billing cycle. However, any fees incurred by a property may be reimbursed to the billing account through a credit if a meter replacement appointment is made and kept.
If your meter change has been scheduled and completed, you may still see a $100 charge due to the timing of when your meter was completed and when your bill was calculated. If you see this charge but have completed a meter change, please wait until the next bill to see this fee removed. If for some reason the charge remains, and you have had your meter changed, please reach out to the Finance Department.
Scams from individuals posing as Government employees are falsely informing residents that their utility bills are past due and they need to make a payment before their water will be shut off. If you receive a phone call or email requesting payment for a past due utility bill that you were unaware of hang up and call the utility company directly. Never wire money or pay with a reloadable card, gift card, or cryptocurrency to anyone who demands it.
Ferndale does not shut off water unless there is an emergency and it is necessary to complete a repair, which residents would be notified of beforehand directly from the Department of Public Works.
How to Pay Your Water Bill
Search the property address from the utilities portal and locate the property account information. Bills can be paid in full or partially. A confirmation will be sent after payment.
Mail your bill payment using the return envelope provided with your bill. Submit payment via check or money order; please dont send cash through the mail.
Call the automated number at 866-873-9157 to pay your bill 24/7 using a credit or debit card. You will need to have your account number on your water bill when calling. Partial payments cannot be made over the phone; to pay a partial balance, please pay online.
Pay your bill in person at City Hall, 300 E. Nine Mile Rd., during regular business hours: Monday–Thursday, 8:00 a.m. to 5:30 p.m. Or, drop your bill and payment into the 24-hour dropbox, located on City Hall near the front entrance.
Dropbox: Dropbox payments may be made by personal check, money order, or cashiers check. Please do not put cash in the dropbox.
Set up a recurring payment that is automatically withdrawn from your checking or savings account each billing cycle.
In case of financial hardship, you can fill out the Water Payment Plan form to set up a payment plan. The City does not turn off water per City policy; however, a delinquent utility bill will incur fees and can be transferred to property taxes if a payment is not arranged.
City of Ferndale new Water Bill discount program, promoted by Council member Mutchler
FAQ
How to pay a water bill in Ferndale, MI?
What is Ferndale, Michigan known for?
How much is the water bill in Forney, Texas?
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Residential & Commercial Water Rates per 1,000 Gallons
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Fee
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Base Rate: 0 to 2,000 Gallons
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$21.61
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2,001 to 15,000 Gallons
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$6.97
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Above 15,001 Gallons
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$8.72
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Where to pay Henry County water bill?
How do I pay my utility bill in Ferndale?
E-mail: Utility Billing Updated June 1st, 2021: Using our brand-new utility portal, the City of Ferndale offers utility customers an option to pay or review their bills online. You can pay your bill by credit card (Visa/Mastercard/Discover), debit card or electronic check 24 hours a day, seven days a week.
Where does the Ferndale City Water Department collect water?
Established in 1918, the Ferndale City Water Department collects surface water supply from the Detroit River, situated within the Lake St. Clair, Clinton River, Detroit River, Rouge River, Ecorse River, watersheds in the U.S. and parts of the Thames River, Little River, Turkey Creek and Sydenham watersheds in Canada.
How do I Pay my City Hall Bill?
Pay your bill in person at City Hall, 300 E. Nine Mile Rd., during regular business hours: Monday–Thursday, 8:00 a.m.–5:30 p.m. Or, drop your bill and payment into the 24-hour drop-box, located outside the front entrance of City Hall. that is automatically withdrawn from your checking or savings account each billing cycle.
