Paying your FirstNet bill is a breeze when you know how to do it online through your account. As a first responder, having reliable cell service from FirstNet is crucial for staying connected during emergencies and day-to-day operations. By learning how to easily pay your FirstNet bill online, you can avoid service interruptions and keep your account in good standing.
Log In to Your FirstNet Account
The first step is logging into your FirstNet account online. Here’s how:
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Go to FirstNet Central and click on the “Log In” link in the top right corner
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Enter your FirstNet username and password and click “Sign In”
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This will log you into your account dashboard.
If you’ve had FirstNet since before August 2022 and don’t have a FirstNet and Family plan, you’ll log in at firstnet.com instead.
Once logged in, you’ll have full access to view and manage your account details.
Navigate to the Billing Section
After logging in, you’ll see a menu along the top of the page. Click on “Manage Services & Billing” to go to your account overview.
This will send you to your AT automatically. Here you can view your current bill and account balance.
Select a Payment Method
On the billing page, you’ll see a “Make a payment” link. Click this to go to the payment portal.
First, select your payment method:
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Bank Account – Pay directly from your checking or savings account.
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Credit/Debit Card – Use a credit, debit, or AT&T prepaid card to pay.
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AT&T prepaid card – Pay with cash by purchasing an AT&T prepaid card.
Enter your payment info and click “Continue”.
Enter Payment Details
On the next page, enter your payment amount and additional details:
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Amount – Enter the payment amount. You can make a partial payment, your full balance, or a certain amount payment.
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Check this box if you want a confirmation email to be sent to your inbox.
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Memo – Add a note or memo about this payment for your records.
Once everything looks good, click “Continue” again to go to the payment confirmation page.
Confirm Your Payment
Carefully review the payment confirmation details before submitting. Make sure:
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The payment amount is correct.
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The payment method and account details are right.
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Your memo or note is included (if you added one).
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Your email receipt option is properly set.
If everything checks out, click “Submit Payment” to complete the process.
Payment Successful!
You’ll see a “Payment Successful” confirmation page once your FirstNet bill payment goes through.
You can click “Make Another Payment” to pay any remaining balance or another bill.
There you have it! These easy steps will allow you to pay your FirstNet bill in full online in no time.
Payment Frequently Asked Questions
Paying your bill online is usually quick and easy, but questions can pop up. Here are answers to some common FAQs about paying your FirstNet bill:
Can I pay without logging in?
Unfortunately no, you need to log into your FirstNet account to complete a payment. This helps ensure your financial information stays secure.
How can I better understand my bill charges?
FirstNet has helpful videos that explain your bill line-by-line. Just log in and click “Quick Help & Tutorials”.
Is my bill available in Spanish?
Currently FirstNet bills can only be viewed in English. But you can follow steps to view a Spanish sample bill for reference. Just log in, go to the FAQ page, and find the billing section.
Who can I contact for payment help?
You can live chat with a FirstNet specialist within your account. Or call 800-574-7000 to speak with a representative who can assist you.
Set Up Auto Pay for Easier Billing
For maximum convenience, you can enroll in AutoPay to have your FirstNet bill paid automatically each month. Here’s how to set it up:
1. Log into your account and go to “Profile Settings”
Click your name in the top right and choose “Profile Settings”.
2. Click on “Manage AutoPay”
In the left menu, click on “Manage AutoPay” under the “Billing” section.
3. Enter your payment method
Choose whether to pay with your bank account or credit/debit card.
4. Select your payment date
Pick what day of the month works best for payments to be processed.
5. Review and confirm
Double check the details, then click “Start AutoPay” to complete enrollment.
And that’s all it takes to make sure your monthly FirstNet bills are paid on time without any hassle. One less thing for busy first responders to worry about.
Don’t Let Your FirstNet Service Lapse
Reliable nationwide cell service is essential for first responders staying connected when emergencies strike. Avoid having your FirstNet service interrupted by learning how to easily pay your bill online through your account.
Logging in, navigating to billing, selecting a payment method, and confirming your details is all it takes to keep your account in good standing. You can even enroll in AutoPay to remove the monthly task altogether.
With your FirstNet service powering effective communication, you can focus on serving your community when they need it most. Stay connected by paying your bill online today.
