GreatCall and Lively offer innovative mobile devices and services aimed at senior citizens and their families. But when your monthly bill comes due you may wonder what the best way is to pay your GreatCall or Lively charges. This comprehensive guide will walk through the various payment options available.
Overview of GreatCall and Lively
GreatCall is a leading provider of easy-to-use mobile products and services tailored for older adults. Their lineup includes Jitterbug flip phones, Lively Mobile Plus health watches, and various safety and medical alert services
In 2018, consumer electronics retailer Best Buy acquired GreatCall. The company was then rebranded in 2020 as Lively. However, longtime customers may still refer to the brand as GreatCall.
So Lively and GreatCall actually offer the same services – just under two different names. When your bill comes, you’ll see it listed under either Lively or GreatCall.
Below are the most common types of charges Lively customers need to pay each month:
- Cell phone service plans
- Medical alert subscriptions
- Device installment plans
- Data usage overages
- One-time activation and upgrade fees
Ways to Pay Your Lively or GreatCall Bill
You have several options to pay your monthly Lively or GreatCall bill. Here are the main methods available and instructions for each:
Pay Online
The quickest way to pay is through the online account dashboard.
To log in and access your account:
- Go to www.lively.com and click on “Log In”
- Enter your 10-digit phone number or account email
- Input your account password
Once logged in, you can view your account balance and make a one-time payment. Accepted payment methods are Visa, Mastercard, American Express, Discover credit/debit cards, and bank account (ACH).
Pay by Phone
Call Lively support at 1-866-482-1424 and select the billing option. Have your account information ready to provide.
Let the agent know you want to make a payment. They will take your credit/debit card information securely over the phone.
Pay by Mail
If you prefer, mail in a traditional paper check or money order payable to:
Lively
PO Box 4428
Carlsbad, CA 92018
Be sure to include your 10-digit account number on the check memo line. Mailed payments can take 7-10 days to process.
Auto Pay Setup
For hassle-free payments, enroll in auto pay through your online account dashboard. This automatically charges your stored payment method each month.
You can select a credit card, debit card or bank account for auto pay. Log in anytime to update the card details.
Pay at Best Buy Store
As Lively is owned by Best Buy, you can also make a cash payment at any local Best Buy store. Bring your latest bill and cash to the customer service desk.
Payment Options to Avoid
There are a few payment methods that Lively does not accept:
- PayPal
- Venmo
- Wire transfers
- Checks over the phone
- Anonymous gift cards
So when paying your bill, stick to major credit cards, debit cards, bank accounts, cash, or money orders for guaranteed acceptance.
Tips for Paying Your Bill on Time
Follow these tips and best practices to ensure smooth bill payment each month:
- Mark your monthly due date on your calendar so it doesn’t sneak up on you
- Log in to your account regularly to check your balance
- Set up text or email bill reminders through your online account
- Enroll in autopay to prevent any late fees
- Update your payment method right away if your card expires or is lost/stolen
- Pay a few days early to account for mailing or processing times
- Contact support immediately if you anticipate a delay in payment
Staying on top of your account and planning ahead is key to on-time bill payment. Review your options and select the most convenient way for you to pay Lively or GreatCall each month. Consistent on-time payments will help you maintain uninterrupted cell service and access to urgent response systems.
Bottom Line
Lively and GreatCall offer the ability to pay your monthly bill conveniently online, by phone, mail or in person. Simply log into your account, call billing support, mail a check, visit a Best Buy, or set up autopay. Avoiding PayPal, gift cards and other unsupported options will ensure your payment goes through quickly and smoothly each billing cycle.
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We will return your message with a response as soon as possible. Please donât provide any of your credit card information with your email. If your question is related to billing, call us directly at 800-733-6632 and Customer Service will be happy to help you.
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FAQ
Can I pay my Lively phone bill online?
Is GreatCall still in business?
In turn, GreatCall was acquired by electronics retailer Best Buy on August 15, 2018, for $800 million. GreatCall’s CEO became Best Buy Health’s president of active aging. In May 2021, the company changed its name to Lively, which was the name of the business it bought in 2015.
Does Lively have 24 hour customer service 24/7?
Normal support hours for live chat are 9 a.m. to 7 p.m. ET, and for email, they are 8 a.m. to 8 p.m. ET, Monday through Friday (business days), and 10 a.m. to 6 p.m. ET
