A Guide to Paying Your Hamtramck Water Bill

Having access to clean, safe drinking water is something most of us take for granted. But keeping the water flowing relies on customers paying their utility bills promptly each month. This article explains how Hamtramck, MI residents can pay their water and sewer bill conveniently and on time.

Understanding Your Hamtramck Water Bill

Your water bill from the city of Hamtramck provides important information on your water usage and charges. Reviewing the details helps ensure you pay the correct amount each month.

At the top is your account number, billing date, and due date The due date is at least 21 days from the billing date, allowing time to pay.

Next are details on water consumption and sewer charges Your bill calculates consumption based on cubic feet used. The rate per cubic foot depends on residency and meter size

Sewer charges are based on your water consumption. This covers maintenance of sewer lines. Sewer rates are higher for commercial properties.

Other fee sections include water debt service, a base charge, and infrastructure renewal. Late fees are assessed if not paid on time.

Understanding these billing components helps you budget and avoid service disruptions. Check for leaks if your usage seems abnormal.

Payment Options Through the City

The city provides several options to pay your Hamtramck water bill conveniently:

• Online – Pay by credit/debit card or eCheck via the city website. Just have your account number and exact balance ready.

• By Mail – Detach the payment stub from your paper bill and mail with a check or money order. Include your account number on the check.

• Drop Box – Place your payment (check or money order only) in the secure drop box at City Hall.

• In Person – Bring your bill to the water department on the first floor of City Hall to pay in cash or check.

• Auto Pay – Have payments deducted automatically from your bank account each month. Sign up through the city website.

Choose the payment method that fits your needs and schedule. Pay early to avoid late fees and disruption.

Paying at Third-Party Locations

For added convenience, Hamtramck allows water bill payment at local stores and kiosks including:

• 7-Eleven – Make cash or debit payments at any U.S. 7-Eleven store. Provide your account number and payment amount.

• CheckFreePay – Look for kiosks at grocery stores to pay by cash, check, or card. Enter your account details to pay.

• DivDat Kiosks – Find DivDat payment kiosks around Hamtramck. Pay by cash or card after entering your account number.

• Walmart – Visit any Walmart with your most recent bill to make a cash, check, or debit card payment.

These authorized third-parties charge no additional fees. Get a receipt and save it with your bill as proof of payment.

Paying Online or Via the MyHamtramck App

For quick, secure payment 24/7, pay your Hamtramck water bill online or through the MyHamtramck mobile app.

Visit www.hamtramckcity.com and select “Pay Water Bill” under Online Services. Sign in to the payment portal using your account number and PIN code.

Choose a payment amount and enter your credit/debit card or bank account details. Review and submit to instantly pay your bill.

You can also download the MyHamtramck app for Apple or Android devices. Sign in to access the payment feature. Pay within the app in just a few taps.

Set up automatic payments or make one-time payments from home or on the go. Online and mobile payments make paying fast and easy.

Getting Assistance from Customer Service

If you have questions or concerns about your water charges or payment options, Hamtramck’s customer service team can help.

Contact them at 313-800-5233 (press 2) or [email protected]. Customer service is available Monday through Friday from 8am to 4pm.

Explain your issue or information needed. They can investigate billing errors, discuss payment plan options, update your account information, and more.

Speaking with a knowledgeable representative makes managing your account and making payments simple. Don’t hesitate to reach out for personalized assistance.

Avoiding Late Fees and Service Disruption

To keep your water flowing and avoid extra charges, pay your Hamtramck water bill by the due date each month. Late payments incur a 10% penalty.

Accounts over 60 days past due are subject to water service shut off. You must then pay the past due amount in full plus a $40 turn on fee to restore service.

If you anticipate missing a payment, contact customer service immediately to set up an agreed-upon payment plan. This can prevent penalties or disruption.

Review billing dates and due dates closely each month. Setup reminders to pay on time and utilize the city’s convenient payment options.

Key Takeaways for Paying Your Water Bill

Paying your monthly Hamtramck water bill on time takes just a few simple steps:

• Review your usage and charges on each bill to budget accordingly.
• Pay online, by mail, drop box, or at authorized third-party locations.
• Use the MyHamtramck app to pay on-the-go from your smartphone.
• Contact customer service if you have billing questions or need payment assistance.
• Pay by the due date to avoid late fees and potential service shut off.

Reaching out early about any payment issues can prevent disruption to your home or business. Keep your account in good standing by paying your Hamtramck water bill promptly and in full each billing cycle.