Pay Hawaiian Electric Bill Online: A Simple Guide

The fastest and easiest way to pay your Hawaiian Electric bill is online. With just a few clicks, you can see your bill details, make a payment, and even set up automatic payments to happen on a regular basis. In this article, we’ll talk about the different ways you can pay your bill online and the main benefits of doing so.

Overview of Hawaiian Electric’s Online Payment System

Hawaiian Electric has an Online Customer Service Center where customers can pay their bills. To use the online payment system, you must first create an online account on their website. You can view and pay your bill at any time after setting up your account.

Some key features of Hawaiian Electric’s online payment system:

• View account details See your current account balance, view PDF copies of your monthly bills, monitor your electricity usage and payment history.

• Make one-time payments: Pay your current bill or make a payment towards an outstanding balance. You can pay using a bank account, credit card, debit card or digital wallets like PayPal.

• Set up recurring payments: Schedule automatic monthly payments to be deducted from your bank account or credit card. This ensures your bill is paid on time each month.

• Paperless billing: Opt to receive bills electronically rather than through the mail. This saves paper and makes bills accessible anytime through your online account.

• Mobile app: Hawaiian Electric’s free mobile app allows you to easily manage payments on the go. Available for both iOS and Android.

Benefits of Paying Your Hawaiian Electric Bill Online

Paying your Hawaiian Electric bill through their online payment system offers many advantages:

• It’s fast – Online payments post to your account immediately, compared to the few days it takes a mailed payment to process.

• You can pay in more ways. You can use a digital wallet, a credit or debit card, or money directly from your bank account.

• Auto-pay setup – Scheduling recurring payments provides peace of mind that your bill is always paid on time, avoiding late fees.

• Accessibility – Log in anytime to view your bill and payment history. The mobile app also makes managing your account convenient on the go.

• Eco-friendly – Opting into paperless billing cuts down on waste and clutter.

• Safe and sound: Hawaiian Electric makes sure that all account information and online payments are sent safely.

• Avoid late fees – Online payments post immediately to your account, so you don’t risk paying your bill late if there are mail delays.

• Easy to track expenses – Your online account provides a useful snapshot of your monthly energy costs and usage.

Step-by-Step Guide to Paying Your Bill Online

Ready to start paying your Hawaiian Electric bill online? Follow these simple steps:

1. Visit Hawaiian Electric’s website – Go to https://www.hawaiianelectric.com/ and click on “Log On” at the top right.

2. Register for an online account – As a first-time user, click “Register for Online Access” and provide your account details to set up your online profile.

3. Log in to your account – Once registered, log in with your new credentials. Your account dashboard will display.

4. View your bill – Select “Billing & Payment” then click “View/Pay Bill” to see your current charges. Here you can also view usage history and past statements.

5. Enter payment info – Choose “Make Payment” and enter your payment details including the payment method and amount.

6. Confirm payment – Carefully review the payment confirmation page before submitting to ensure all details are correct.

7. Check payment history – Your online account stores your payment history for easy reference. You can also set up paperless billing for quick access to digital copies of monthly statements.

And that’s it! Just a few quick steps to pay your Hawaiian Electric bill online. Sign up for recurring auto-pay to make the process even simpler going forward.

Troubleshooting Common Online Payment Issues

While paying online is typically quick and hassle-free, here are some troubleshooting tips for common payment issues:

• Account balance mismatch – If your online balance seems incorrect, refresh the page or contact customer service. Any recent payments may still be processing.

• Payment processing error – First, confirm all payment details were entered correctly. If the error persists, try a different payment method or web browser.

• Auto-pay not working – Check that your payment method on file hasn’t expired and your account has sufficient funds. You can always make one-time payments as a backup.

• Forgotten username/password – Use Hawaiian Electric’s self-service tools on their login page or call their customer service team for password reset assistance.

• Can’t register account – Ensure you’re using the correct account number. For further help, contact Hawaiian Electric’s customer support.

Get Started with Online Bill Pay Today

As you can see, Hawaiian Electric’s online payment system provides an easy and efficient way to pay your energy bills. Sign up for an online account today to start viewing your usage, making quick payments, setting up recurring auto-pay, and more. Paying online helps you take control of your energy costs while avoiding the hassle of mailing payments.