As a JEA customer, you can choose how to get your bill and pay it that works best for you, from your email to your mailbox. We also provide ways to help you better manage your bill.
Online bill payment for JEA is a quick and easy way to make sure you pay on time every month. You can check your balance, set up future payments, and avoid late fees with just a few clicks. This full guide will teach you everything you need to know to use the Internet to pay your JEA bill.
Benefits of Paying Your JEA Bill Online
There are many advantages to paying your JEA bill through the online portal rather than mailing a check or paying in person
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Convenience Pay anytime, anywhere with an internet connection. No need to wait in line or mail payments.
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Control: Schedule one-time or recurring payments to match your pay schedule.
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Savings: Avoid late payment fees by ensuring your bill is paid on time.
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Security: Payment portal uses encryption to keep your data safe.
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Simplicity: Easy to set up payments and view billing history.
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Account Management: Update account information, report issues, and more in one place.
How to Sign Up for an Online Account
If you don’t already have one, you’ll first need to create a free online account with JEA to access the payment portal:
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Go to jea.com and click “Sign In” at top right.
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On the next page, click “Create an Account” below the login fields.
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Enter your account number, name, email, and create a password.
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Confirm your account via email verification.
Once your account is created, you can log in anytime to pay your bill online.
Payment Options
JEA offers several ways to pay your bill through the online portal:
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Bank account: You can make free payments from your savings or checking account. You’ll need to enter your account and routing number.
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Debit/credit card: Visa, Mastercard, American Express, and Discover cards accepted. A vendor service fee applies to card payments starting on September 30, 2024. See fee schedule below.
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Scheduled payments: Pick a future date to have your payment automatically processed.
Vendor Service Fee Schedule (starts 9/30/2024)
| Total Payment | Fee |
|---|---|
| Up to $400 | $2.35 |
| $400.01 – $1000 | $8.95 |
| $1000.01 – $2500 | $40 |
How to Pay Your Bill
Follow these simple steps to pay your JEA bill online:
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Log into your account at jea.com.
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From the dashboard, click “Pay Bill” below your account balance.
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On the payment page, enter the amount you wish to pay.
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Select a payment method and enter required details (account number, card info, etc).
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Click “Continue” and review payment details.
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Submit payment and wait for confirmation page.
Your account balance will update within 1 business day to reflect the payment (unless scheduled for a future date).
Scheduling Future Payments
To schedule a payment for a future date:
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Follow steps 1-4 above to access payment page.
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Select “Schedule Payment” instead of paying now.
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Choose a date up to 30 days in the future.
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Complete payment details and submit.
You’ll receive email confirmations when scheduled and processed. Payments may take 1 business day after the scheduled date to apply to your account.
Managing Payment Methods
Under “My Accounts” you can add, update, and remove payment methods like bank accounts and credit cards. To update a payment method:
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Click your name at top right and select “Manage Accounts”
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Choose the account you want to edit.
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Under “Payment Methods” click “Add” or “Edit” to update details.
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Save changes.
Tips for Avoiding Payment Issues
To prevent problems when paying your JEA bill online:
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Log in to your account early to avoid last minute errors or delays.
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Notify your bank/card company in advance if making large or unusual payments to avoid fraud holds.
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Double check account numbers when entering new payment methods.
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Schedule a few days before due date in case processing is delayed.
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Contact JEA customer service if your payment is past due despite attempting to pay online.
Contact JEA for Account Assistance
If you have any trouble signing up for an online account, making payments, or general account management, JEA’s customer service team is available to help:
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Phone: (904) 665-6000
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Email: jea.com/contact
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Chat: Log into your account and use live chat
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In person: Visit a JEA payment location
Paying your JEA utility bill online is the fastest and most convenient way to ensure on-time payment each month. Follow this step-by-step guide to easily set up payments through your online account and avoid late fees going forward.
If You Do Not Have a jea.com Account
Customers who want to pay online but don’t have a jea account can use JEA Guest Pay. com account, or for someone who wishes to make a payment on behalf of a customer. Use your bank account or debit/credit card to pay any account by simply entering a JEA account number.
Guest Pay is only available for customers with an active JEA account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.
KUBRA Boost™ – The “Boost” feature allows biller customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make partial bill payments for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY® account, where they can make payments. The “Boost” feature also allows roommates to share bill payments easily.
You may use your own bank account or a debit or credit card to make a payment for one of our customers. Please list the account holder’s last name, service address, and the amount you want to pay below.
Your bill can be paid with a bank account, credit card, or debit card by calling (904) 665-6000 24 hours a day, seven days a week. Payments will post to your account immediately.
SERVICE UPDATE: As of Sept. 30, 2024, JEA online and phone payments made with a credit or debit card are subject to a vendor service fee, based on the fee structure shown below. This is a pass-through cost charged by our payment processing vendor. Payments made by cash, check or bank account remain fee-free.
| Total Payment | Vendor Service Fee |
|---|---|
| Up to $400.00 | $2.35 |
| $400.01 – $1,000.00 | $8.95 |
| $1,000.01 – $2500 | $40.00 |
JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.Visit JEA Downtown Accordion Item
Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.
Mail a check or money order, along with your account number, to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047 Item
Bill Delivery Options Accordion Accordion Item
eBill is the eco-friendly way to get your JEA bill wherever you are. When your bill is ready, we’ll send you an email with a link to view it from your jea.com account. There’s no need to keep track of paper statements. With your online account, you can view and download 24 months of past statements at any time.
eBill helps JEA cut down on printing and mailing expenses, which in turn helps us keep our rates low. It also keeps paper waste out of the trash and helps promote a greener lifestyle.
Do you pay your JEA bill in person? There will be some changes when the utility moves to its new…
FAQ
What is pay as a guest?
Pay as Guest is a safe and easy way to use a credit card to pay for things online without having to log in.
Does Jacksonville Electric Authority have an app?
Once you’ve signed up for JEA MyWay, download the MyUsage mobile app to set usage threshold alerts and view balance and consumption information.
Can I pay my JEA bill online?
Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even plan a payment for a day when you know you’ll have extra money, like the day you get paid. If you don’t have an online account, you can register for one now – it’s fast and free!.
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
How do I use JEA’s guest pay option?
Using JEA’s Guest Pay option is simple! With Guest Pay, payments can be made using your debit/credit card to any account by simply entering a valid JEA account number. It is a perfect solution for customers who do not have an online account but would still like to pay online.
