Paying your water bill online is the most convenient way to keep your account current with the Town of Jonesborough Water Department. The online payment system allows customers to view their water usage, charges, and securely pay their bills 24/7.
In this comprehensive guide, I’ll walk through the steps to pay your Jonesborough water bill online and highlight key details about the payment options
Overview of Jonesborough Water Billing
The Jonesborough Water Department handles water and wastewater services for residents and businesses located within the Town of Jonesborough Tennessee.
Customers receive a monthly bill for water and sewer usage charges Bills are sent around the same time each month depending on your meter reading route
The due date for payment is shown on your monthly statement. Bills can be paid online, by phone, mail, or in-person at Jonesborough Town Hall.
Benefits of Paying Online
Paying your water bill through the online payment system provides these key benefits:
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Convenience – Pay anytime, day or night. Avoid coming into the Town Hall during business hours.
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Payment tracking – View payment history and confirm when payments are made.
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Paperless billing – Go green by opting out of mailed paper bills.
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Account management – Update account and contact information.
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Avoid late fees – Pay by the due date to avoid penalties.
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Quick posting – Payments process faster compared to mailing in a check.
How to Pay Your Water Bill Online
Follow these simple steps to pay your Jonesborough water bill online:
Step 1: Visit the Payment Website
Go to jonesboroughtn.org and click on “Pay” at the top of the homepage. Then select “Water Bill.”
Alternatively, you can go directly to jonesboroughtn.org/pay.
Step 2: Log In or Register
First-time users will need to register for an online account. You’ll need your account number and an email address.
If you’ve paid online before, enter your email and password to log in.
Step 3: Select Payment Method
Choose whether to pay by credit/debit card or electronic check (bank account).
Then enter your payment information including card number or bank account details.
Step 4: Specify Payment Amount
You can choose to pay the total amount due, make a partial payment, or pay a custom amount.
Step 5: Review and Submit
Double check the payment details before submitting. You’ll receive a confirmation page and email once the transaction is complete.
The payment will typically post to your account within 1-2 business days.
Payment Options Overview
Jonesborough offers several ways to pay your water bill:
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Online – Pay via credit/debit card or e-check through the online payment system.
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Phone – Call 423-753-1040 to make a payment over the phone.
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Mail – Detach payment stub from bill and mail with check to Town Hall.
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In-person – Bring payment to Town Hall at 123 Boone St. during business hours.
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Drop box – Place check or money order in the drop box behind Town Hall after hours.
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Auto-pay – Enroll to have payments automatically drafted from your bank account each month.
Online Account Management
Through the online payment portal, you can also:
- View water usage and payment history
- Download or print bills
- Sign up for paperless billing
- Update account information
- Manage enrolled payment methods
- Request email reminders for bills due
Setting up an online account makes managing your water bill more convenient.
Billing Cycles and Due Dates
Jonesborough bills monthly for water and sewer charges. Your specific bill generation and due date depends on your assigned meter reading route.
Pay attention to the due date on each statement to avoid late fees. Online payments process quickly, so you can pay on the due date without concern.
If you don’t receive your bill, you can log in online to view it or contact the water department. You are still responsible for on-time payment even if the paper bill is not received.
Avoid Late Fees
Jonesborough charges a penalty for overdue payments. To avoid fees:
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Pay the total amount due by the due date. Partial payments incur late fees.
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Enroll in auto-pay to have payments drafted automatically each month.
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Sign up for paperless billing and email reminders via your online account.
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Mark your calendar with the due date each month.
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Check your account regularly and pay as soon as the bill is available.
Payment Assistance Programs
If you are struggling to pay your water bill, Jonesborough offers some resources:
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The Hand-Up Program – Allows customers to add $1, $2 or $5 to their bill as a donation to the assistance program.
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Payment arrangements – Contact the water department to explain your situation and request arranged payments.
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Third party assistance – Organizations like United Way may be able to provide aid for bills.
Reaching out early can help avoid service interruptions and access available aid.
What If My Bill Seems High?
If your water usage or charges seem abnormal, take these steps:
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Log in to your account and compare usage to previous months. Look for spikes.
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Check for leaks like running toilets that may be driving up water usage.
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Contact Jonesborough Water at 423-753-1040 if you find leaks or believe your meter readings are incorrect.
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Request that your meter be re-read for verification.
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Ask about meter testing if the readings continue to seem off.
Tracking your monthly usage patterns makes it easier to spot potential issues. Online account access provides greater transparency into your water usage and charges.
Sign Up for Online Bill Pay Today
Paying your Jonesborough water bill online is fast, easy, and secure. Sign up for an online account to view and pay your bill 24/7 while avoiding late fees. The online system provides the ultimate convenience for monitoring your usage and charges. Say goodbye to paper bills and trips to Town Hall by utilizing online bill payment.
Information on Payments Made Online and By Phone
The Town of Jonesboro has partnered with nCourt to provide an online and phone payment option to utility customers. If this online or phone payment option is chosen, users are subject to the following fee schedule:
| ONLINE/PHONE CONVENIENCE FEE SCHEDULE | |
| Amount of Utility Bill | Convenience Fee |
| up to 150.00 | 3.95 |
| 150.01 to 300.00 | 4.95 |
| 300.01 to 600.00 | 6.95 |
| 600.01 to 999.99 | 9.95 |
| 1,000.00 or more | 5 percent of bill |
nCourt processes payments through their service. Customers who opt to make payments through the online or phone payment system provided through nCourt must accept and abide by the nCourt Terms of Service and Conditions. The Town of Jonesboro does not guarantee or accept or assume any liability for any payments made through nCourt.
| UTILITY BILL DUE DATE |
| 15th day of the month, or next business day |
| LATE FEE DATES | |
| Late Penalty | 16th day of the month, or next business day |
| Late Assessment Fee | 26th day of the month, or next business day |
NOTE: Payments must be received by the due date in order to avoid late fees, including payments submitted by mail, regardless of what date is written or printed on the form of payment or postmark. Payments made through the after-hours dropbox are not considered received until the following business day, regardless of the date written or printed on the form of payment.
Town of Jonesboro P.O. Box 610 Jonesboro, LA 71251
Pay your Peel water bill online; anywhere, anytime
FAQ
Does Jonesborough, TN have water?
How to pay a water bill in NJ?
How do I pay my water bill in Roswell NM?
How do I pay my water bill in Jonesborough?
All water billing and water bill payments are handled out of the Recorders Office which is open to the public Monday – Friday from 8 am. until 4:30 pm. Requests for new water service in the Jonesborough Water System are taken at the Recorders Office at Town Hall. You may fill out the button below and bring it to Town Hall to pay fee.
How do I contact the Jonesborough Water Department?
If you have questions or need further assistance, please contact the Jonesborough Water Department at 423.753.1040 or visit our office in Town Hall at 123 Boone Street. Important Reminders: Please continue to pay your monthly bill until your bill states “Auto Draft on (Date)”.
Does Jonesborough charge water & sewer fees?
Irrigation Meters Residents within Jonesborough’s city limits are charged water and sewer fees. Any Town resident wishing to use water for landscaping and irrigation only can purchase an irrigation meter at the Recorder’s Office at Town Hall and will not be charged sewer fees.
How do I Change my Water Account name in Jonesborough?
Changes in the account name must be made by contacting the Water Office at Jonesborough’s Town Hall and completing the required paperwork. The office can be reached at 423.753.1040. If you need to establish new service you may fill out the application and bring it to Town Hall at 123 Boone Street to pay the fee. Office hours are 8 am to 4:30 pm.
How do I create a Jonesborough Water Department account?
If you already have an account, you just need to login to the Jonesborough Water Department site. Jonesborough Water Department accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Jonesborough Water Department website.
Does Jonesborough water department accept credit cards?
Jonesborough Water Department accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Jonesborough Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit.
