How to Pay Your Kalamazoo Water Bill: A Step-by-Step Guide

Paying your water bill in Kalamazoo is easy when you know the different options available. As a Kalamazoo resident, you likely receive a water and sewer bill from the city on a regular basis. Prompt payment keeps your account in good standing and ensures continuous water service to your home or business.

The City of Kalamazoo offers several convenient ways to pay your water and sewer bill. You can pay online, by phone by mail in person at City Hall, or using the drop box after hours. The city accepts Visa, Mastercard, American Express, Discover, electronic checks, personal checks, cash and money orders. This article will walk through the step-by-step process for each payment method.

Paying Your Kalamazoo Water Bill Online

Paying online is one of the quickest and easiest options for paying your City of Kalamazoo water bill. Here are the steps:

1. Go to the BS&A Online Portal, This is the website the city uses for online payments

2. Search for your account. You can lookup your account by number name address or parcel ID. Once found, it will display your current bill details.

3. Enter the payment amount and click “Make Payment”. This will transfer you from the BS&A portal to the payment processing page.

4. Review your information and select “Checkout”. The page will prompt you to create an account or checkout as a guest.

5. Enter your payment details. Provide your credit/debit card or e-check account information.

6. Review and submit the payment. Double check the amount is correct before submitting.

Once submitted, you will receive a confirmation email with your payment details. The online option is fast, allows saved payment methods for next time, and gives you a receipt for your records.

Paying by Phone

You can also pay your Kalamazoo water bill conveniently over the phone. Here’s how:

1. Locate your account’s unique ID number on your water bill. This is needed to lookup your account.

2. Call the City of Kalamazoo payment line at (866) 273-5523.

3. Press option 1 for utility payments when prompted.

4. Follow the voice instructions to enter your unique ID and payment details. Payments can be made by credit/debit card or e-check.

5. Write down the confirmation number at the end for your records.

Paying by phone is quick and easy. Just be sure to have your water bill handy to reference the unique ID and account details.

Paying by Mail

To pay your water bill by mail, follow these steps:

1. Fill out the payment coupon from your water bill completely.

2. Write a check or money order payable to the City of Kalamazoo for the total due.

3. Mail the payment and coupon together to:

City of Kalamazoo Treasurer  241 W South StreetKalamazoo, MI 49007

Be sure to allow 3-5 business days for the mailed payment to reach the city and be processed to avoid late fees. Do not mail cash payments.

Paying In Person

You can pay your water bill in-person at the City Treasurer’s Office in City Hall during normal business hours. Here’s how:

1. Bring your payment coupon and payment method to the Treasurer’s Office. This is located on the first floor north end of City Hall.

2. You can pay using credit/debit, electronic check, cash or money order.

3. The clerk will process your payment and provide you with a printed receipt.

Paying in person allows you to speak directly with a billing clerk if you have any account questions. City Hall is open Monday through Friday excluding holidays.

Using the After Hours Drop Box

If you are unable to visit City Hall during business hours, you can use the secure drop box located to the right of the South Street entrance. Here are tips for paying via the drop box:

• Fill out your payment coupon completely and attach your check or money order payable to the City of Kalamazoo.

• Do not leave cash in the drop box.

• Drop your payment in the box before 4:30pm for same-day processing.

• A receipt will be mailed to you within approximately one week.

This is a convenient option for busy residents who can’t make it during the day. Just be sure to not include cash and allow enough time before your due date.

Signing Up for Free ACH Payments

For the most convenience, you can enroll in automatic ACH payments which will deduct your water bill from your bank account each month. To sign up:

1. Download and fill out the ACH enrollment form.

2. Attach a voided check or account statement.

3. Return the form and attachment to the City Treasurer in person or by mail.

Once set up, your payments will be made automatically each billing period. You’ll still receive a statement for your records. This saves you time and gives you peace of mind that your bill is paid on time.

Going Paperless

Another option for convenience is enrolling in paperless billing. To receive your statement electronically rather than by mail:

1. Login to your account on the BS&A Online Portal.

2. Select “Paperless Options” and choose to go paperless.

3. Provide your email address to send the e-bill to each month.

Going paperless saves you clutter, is better for the environment, and gets your bill to you faster than mail. Just remember to check your email for the statements.

Payment Assistance Options

If you are having trouble paying your water and sewer bill in Kalamazoo, there are resources that can help:

• The City of Kalamazoo offers payment plans to spread balances over time. Call (269) 337-8566 to learn more.

• Michigan 2-1-1 can connect you with state and local assistance programs. Dial 2-1-1 for help.

• The Salvation Army offers a one-time emergency utility payment for qualifying applicants. Call (269) 343-2221.

• St. Vincent de Paul assists with utility bills on a limited basis. Call (269) 381-8940.

Reaching out early can help you get back on track with managing utility bills. Don’t wait until service is at risk of disconnection.

Avoid Late Fees with Prompt Payment

Finally, the easiest way to avoid late fees and keep your water flowing is to pay your bill on time each month. Water bills in Kalamazoo are typically due around the 25th of each month. Mark your calendar with the due date and pay promptly using one of the options above. Setting up automatic payments can help make sure you never miss a bill.

Paying your Kalamazoo water and sewer bill is fast and easy when you use one of the payment methods provided by the city. Pay online for the utmost convenience or use the drop box if you need after hours support. If payments become difficult to manage, reach out early to get help. Keep your account in good standing and your water flowing by paying promptly each billing cycle.