As a magicJack customer, keeping your account in good standing by paying your bill on time is important. This guide will walk you through the various ways you can pay your magicJack bill quickly and easily.
Understanding Your magicJack Bill
When you receive your monthly or annual magicJack bill by email it will contain key details like
- Your account number
- Billing date
- Payment due date
- Amount due
- Itemized charges – Service fee, taxes, etc.
Review the bill carefully to ensure you are being charged correctly for your magicJack service plan term
Payment Methods
magicJack offers several convenient payment options so you can pay your bill in a way that works best for you
Pay Online
The fastest way to pay is by logging into your magicJack account online at my.magicjack.com. Under the “Account” tab, click “Make Payment”.
Enter your payment info and amount due. The payment will process instantly. You can setup autopay here too.
Pay via Mobile App
Download the free magicJack mobile app for iOS or Android. Log into your account in the app and tap “Make Payment”. Easy!
Pay by Phone
Call magicJack’s automated payment line at 1-561-594-2254 to pay by phone. Follow the voice prompts to enter your account number and payment details.
Pay by Mail
Mail your payment stub and check/money order to:
magicJack LP
PO Box 2469
West Palm Beach, FL 33402
Allow 5-7 days for delivery to avoid late fees.
Payment Tips
Follow these tips to properly pay your magicJack bill on time each month:
-
Pay early – Don’t wait until the due date, pay a few days early to ensure on-time delivery.
-
Pay in full – Partial payments may still result in service interruption.
-
Setup autopay – For hassle-free payments directly from your bank account.
-
Update payment method – Keep your payment info current to avoid declined payments.
-
Check account status – Log in to view amount due and confirm your payment posted.
Avoid Late Fees
If your magicJack bill is not paid by the due date, you may be charged a $10 late payment fee.
Avoid fees by paying early through the online account, mobile app, by phone, or mail. Setup autopay as well so your bill gets paid automatically each month.
Service Interruption
If your magicJack account remains unpaid after the due date, your service may be temporarily suspended due to non-payment.
This interruption can occur as soon as 1 day after the due date. Any unused service time is forfeited.
To restore service after suspension, you must pay the past due balance immediately.
Reactivation After Cancellation
If your service was permanently cancelled due to non-payment, you can request reactivation within 60 days if the past due balance is paid in full.
Reactivation may incur fees. Contact magicJack Customer Care for assistance reactivating a cancelled account.
Changing Your Billing Date
To change your monthly bill’s due date to better align with your pay schedule, call magicJack Customer Care at 1-800-624-2542.
Request an alternate billing date at least 10 days before your next bill is set to generate. The change takes 1-2 billing cycles.
Downgrading Your Plan
If you wish to downgrade from an annual to a monthly subscription, you can request this billing change by contacting magicJack Customer Care.
Downgrades take effect on your next billing date. Unused annual service time is non-refundable.
Cancelling Your magicJack Account
To cancel service completely, call magicJack Customer Care at 1-800-624-2542. Cancellation is effective at the end of your current service period.
Any unused service time remaining on cancelled accounts is non-refundable. Rejoin fees apply if you reactivate service later.
Getting a Refund
magicJack offers a 30-day money back guarantee from date of purchase. To request a refund, obtain an RMA from Customer Care and return your device.
Partial refunds are not issued for cancelled accounts with unused service time remaining.
Account Balance Refunds
If your magicJack account has a credit balance when you cancel service, request a refund by calling Customer Care at 1-800-624-2542.
Valid refunds are processed within 30 days of account closure. Refund methods vary based on original payment type.
Billing Questions?
If you have any questions about your magicJack bill amount, due date, or payment options, the Customer Care team is available 24/7 at 1-800-624-2542.
Before calling, have your account number ready for faster service. Email billing support is also available.
Stay Out of Collections
If your past due magicJack account is sent to collections, it can negatively impact your credit score and lead to additional collection fees.
Avoid this outcome by keeping your account current, paying bills on time, and communicating with Customer Care if you need payment assistance.
Auto-Pay for Worry-Free Billing
Enrolling in magicJack auto-pay can ensure you never miss a payment or deal with service interruptions.
With autopay, your monthly bill amount is automatically paid on the due date via your stored payment method. One less bill to think about!
Budget Billing for Predictable Payments
For more predictable bills, consider Budget Billing. This optional program provides the same bill amount each month based on your estimated annual charges.
Contact Customer Care to enroll. Budget Billing prevents big spikes in your monthly magicJack bill.
Use Prepaid Service for Flexible Billing
Instead of postpaid monthly billing, magicJack offers prepaid annual service. The full plan amount is paid upfront at activation.
This option provides more flexibility since there are no recurring monthly bills to keep track of. Renew service manually when your prepaid term expires.
Don’t Let an Unpaid Bill Disconnect You
Keeping your magicJack account current by paying your bill on time is key. Review billing dates, payment options, and avoid late fees.
Contact Customer Care immediately if you anticipate issues paying on time so they can advise you on next steps to maintain uninterrupted service.
Keep Your Current Number
Port your existing phone number and avoid the hassle of notifying all of your contacts. Option to port your number is available after device activation.
New! Norton™360 for magicJack
Help protect your devices, connections and more with Norton 360.
Now you can bring your phone number to magicJack. Porting option available after device activation.
Phone Number: – –
DON’T PAY A PHONE BILL AGAIN! MAGIC JACK REVIEW
FAQ
How to make a payment for magicJack?
How do I find my magicJack account?
How do I renew my magicJack subscription?
Do I have to pay the magicJack 911 bill?
How do I renew my magicJack device service subscription?
Rapid Renew allows you to renew your device service subscription without logging into your account. Go to www.magicJack.com, select Login. On this page you will see an option to start Rapid Renew Enter your magicJack phone number and click on Submit.
What is the magicJack money back guarantee?
The magicJack Money Back Guarantee policy ensures your complete satisfaction. If for any reason you wish to cancel service within 30 days of your purchase from magicJack.com (which is the date you order the magicJack), we will refund your money when the terms of our Money Back Guarantee are satisfied.
Do I have to pay a fee to use magicJack?
No, there are no additional connection, activation or start-up fees payable to magicJack. Upon registration we will send you an Emergency (E) 911 service invoice and ask you to click a link to pay. All funds collected for E911 will be remitted to the appropriate jurisdictions.
What if I can’t cancel my magicJack?
If for any reason you wish to cancel service within 30 days of your purchase from magicJack.com (which is the date you order the magicJack), we will refund your money when the terms of our Money Back Guarantee are satisfied. If you purchased your magicJack at a retailer, the retailer’s return policy applies.
How do I connect my magicJack device?
Cut the cord and switch today! Port your existing phone number and avoid the hassle of notifying all of your contacts. Option to port your number is available after device activation. Travel with your magicJack device so that you never miss a call from family, friends, or work. Use your high-speed internet to connect your magicJack device.
Does magicJack have a warranty?
Your magicJack device is warranted against component defects for one year after purchase. Should you experience a technical problem with your device during the warranty period, and we determine you need a replacement, you can request a replacement device free of charge.
