Paying Your AEP Bill by Phone: A Quick and Easy Option

Paying your utility bills can feel like a hassle, but it doesn’t have to be. AEP offers a convenient phone payment option that makes paying your bill fast and easy. In just a few minutes, you can call in your payment and be done with it.

How to Pay Your AEP Bill by Phone

Paying your AEP bill by phone is a straightforward process, Here are the steps

• Find your account number. Before you call make sure you have your AEP account number handy. This is needed to process your payment. Your account number can be found on your monthly bill.

• Dial the AEP pay by phone number. The number to call is 800.600.2275. This toll-free number will connect you directly to the AEP automated payment system.

• Press 2 for the pay by phone menu. After dialing the 800 number, you will be prompted to press 1 for account information or 2 to make a payment. Press 2 to be directed to the payment menu.

• Enter your account number. When asked, enter your 12-digit AEP account number on your phone’s keypad. This connects your call to your account so that your payment goes to the right place.

• Select a payment amount. Next, you will be asked to enter a payment amount. You can pay the total amount due, make a partial payment, or pay a specific amount. Use your keypad to enter the dollar amount you wish to pay.

• Provide payment information. After selecting your payment amount, you will be prompted to enter payment details. Have your debit or credit card ready. The automated system will guide you through providing your card information.

• Get a confirmation number. Stay on the line until you receive a confirmation number. This is proof your payment was processed. Be sure to note down the confirmation number for your records.

And that’s it! In just a few minutes you can call in and pay your AEP bill.

Benefits of Paying Your AEP Bill by Phone

There are many benefits to using the AEP pay by phone option:

It’s fast – No need to wait in line at the post office or your bank. Just call anytime 24/7 and make your payment in minutes.

Your computer will walk you through each step, making it easy. There are prompts to guide you.

You can pay on your schedule – Since the phone line is open 24 hours a day, 7 days a week, you can call and pay whenever it’s convenient for you.

Multiple payment methods accepted – You can pay by debit card, credit card, or check over the phone.

Payment confirmation provided – You’ll receive a payment confirmation number after your transaction is processed.

Avoid late fees – Paying on time over the phone helps you avoid potential late payment fees.

You can set up reminders—tell your bank or calendar once a month to remind you to send your payment by the due date.

Tips for Paying Your AEP Bill by Phone

To ensure your phone payment process goes smoothly, keep these tips in mind:

• Have your recent AEP bill handy to reference your account number and current charges.

• Call from a quiet location so you can clearly hear the payment prompts.

• Pay a few days early in case you need to call back because of a mistake.

• Let the automated system guide you without over-pressing buttons.

• Have payment info ready – credit/debit card or checking account details.

• Write down your confirmation number as soon as you receive it and save it until your next bill.

• You can check for errors within 24 hours and call back if needed.

• Set a monthly reminder on your calendar to call in your payment on time.

What Payment Methods Can You Use?

When paying your AEP bill by phone, you have various payment method options:

Debit card – Have your card number, expiration date, and CSV security code ready to pay from your checking account.

Credit card – Provide your credit card number, expiration date, and security code. Many types of cards are accepted.

Check – Use your checking account routing and account numbers to authorize an electronic debit.

Money order – Purchase a money order made out to AEP, then provide the money order number over the phone.

Prepaid debit card – Pay with a branded prepaid debit card with sufficient funds by providing the card information.

Gift card – Some major credit card gift cards can be used to pay your bill by phone.

ACH withdrawal – If bank account info is saved in your profile, you can authorize a direct ACH withdrawal.

When to Pay Your AEP Bill to Avoid Late Fees

To avoid getting slapped with late fees, make sure to pay your AEP utility bill before the due date listed on your monthly statement. Due dates vary but are typically around the 15th-20th of each month. Any payment received after the due date is considered late and subject to a late payment charge.

AEP’s late payment fee structure is:

• 1.5% of the total unpaid balance for residential customers
• 2% of the total unpaid balance for commercial customers

Plus any applicable taxes. This can add up, so be sure to pay on time! Calling in your payment via the automated phone system can help ensure your payment arrives by the deadline.

Other Ways to Pay Your AEP Bill

While the phone payment feature is quick and convenient, AEP offers other payment options if you prefer:

• Online – Log in to your AEP account anytime to pay by credit/debit card or electronic check.

• AEP app – Download the app and securely pay your bill with your smartphone.

• In person – Take cash, check, or money order to an authorized payment center.

• By mail – Send a check or money order using the payment stub and envelope from your bill.

• AutoPay – Set up recurring automatic payments from your bank account each month.

• Budget billing – Spread costs evenly over the year with the Budget Billing plan.

• Extension or arrangement – Qualifying customers can request due date extensions or payment arrangements.

So explore all the payment methods to find the right option for your needs each month. But when you need to make a quick, simple payment, just call 800.600.2275 to pay your AEP bill by phone.