How to Pay My Constellation Bill Online, By Phone, or By Mail

Paying your Constellation energy bill on time each month is important to keep your service running smoothly. Constellation offers multiple ways to pay your bill whether you prefer the convenience of paying online, over the phone or sending in a check by mail. In this comprehensive guide, we’ll walk through the step-by-step process for using each payment option, as well as provide tips and information on payment assistance programs and managing your Constellation account.

Paying Your Constellation Bill Online

One of the easiest and most convenient ways to pay your Constellation bill is through the My Constellation customer portal. Here are the steps you need to take to pay your bill online:

• Visit the Constellation website and click on “My Account” at the top right. This will bring you to the login page for My Constellation

• Enter your account number and password. New users can sign up for My Constellation on this page if they haven’t already.

• Once logged in, you will be brought to your account overview page. Click on “Make Payment” on the left sidebar.

• On the payment page, enter the amount you wish to pay. You can pay the total amount due, make a partial payment, or pay a different custom amount.

• Select your payment method. You can pay by credit card, debit card, or electronic check. Enter your card details or checking account information.

• Review the payment details and click “Continue” to confirm and process the payment.

• You will receive a confirmation page and email receipt after the payment goes through successfully.

It’s easy and quick to pay your bill online, and you can set up automatic monthly payments if you want to. You can check your account balance and payment history at any time by logging in.

Paying Your Constellation Bill by Phone

In addition to online payments, Constellation offers a toll-free automated phone payment system you can use to pay your bill 24/7

To make a payment over the phone:

• Call Constellation at 1-833-225-1521.

• Follow the phone prompts to make a one-time payment on your account.

• Have your 13-digit account number and payment information ready before you call.

• Enter your account number followed by the pound key when prompted.

• Choose whether to make a full or partial payment. Enter the payment amount when prompted.

• Have your credit/debit card ready to enter the payment method details.

• Stay on the line to receive a confirmation number for your payment.

You can call at any time, day or night, to quickly pay by phone. Keep in mind there is typically a fee of $2. 99 for using the automated phone payment system.

Paying Your Constellation Bill by Mail

If you prefer to pay your bill by check through the mail, it’s simple to do so. Here are the steps:

• Have your latest Constellation bill handy so you know the exact amount due, due date, and mailing address for payments.

• Write a check or money order made payable to Constellation for the amount due. Include your 13-digit account number on the check.

• Mail the payment at least 5-7 business days before the due date to ensure it arrives on time.

• Send the payment to the remittance address printed on your Constellation bill. A common mailing address is:

  Constellation
  PO Box 5473
  Carol Stream, IL 60197-5473

• Keep the payment receipt or check stub as confirmation the bill was paid on time.

Mailing a check is a standard way to pay your Constellation bill. Just make sure to have it sent out in time to avoid late fees.

Setting Up Recurring Payments on Your Constellation Account

If you don’t want the hassle of manually paying your Constellation bill each month, setting up recurring payments can make life much easier. With automatic payments, the amount due is deducted from your bank account or charged to your credit card monthly.

Follow these steps to establish recurring payments with Constellation:

• Log into the My Constellation customer portal and click “Pay My Bill” then “Recurring Payments.”

• Choose whether to pay by bank account (eCheck) or credit/debit card.

• Pick the payment date you want your bill paid each month. You can choose the 1st, 15th, or date closest to your bill due date.

• Enter your bank or card information that you wantdebited each month. Double check the account number, routing number, and other details entered correctly.

• Agree to the terms and conditions. Review the confirmation page carefully before submitting.

• Your recurring payments will begin on the date specified and continue monthly going forward.

Setting up autopay is a convenient way to avoid late fees. Just be sure the bank account or card you use never expires or is closed so payments go through each month without interruption.

Getting Payment Assistance for Your Constellation Bill

If you are having trouble paying your Constellation bill, payment assistance programs are available to help qualified low-income households pay their energy bills. Constellation partners with government and nonprofit agencies to offer bill payment assistance, budget billing plans, and energy efficiency programs.

Here are some payment assistance options to explore if you need help paying your Constellation energy bill:

• LIHEAP: The Low Income Home Energy Assistance Program provides home heating and cooling assistance. Households must meet income requirements. Apply through your state LIHEAP agency.

• State welfare programs: Benefits through TANF, SNAP, and other programs sometimes include utility assistance. Check with your state benefits office.

• Local nonprofit agencies: Organizations like the Salvation Army and Catholic Charities offer help paying bills for households facing hardships. Call 211 to find programs in your area.

• Utility company assistance funds: Some utility companies, like Constellation, have special assistance funds to help customers in need. Call Constellation to ask about availability in your state.

• Budget billing plans: These even out bill payments so the amount is consistent each month, making it more affordable. Call Constellation to enroll.

• Payment arrangements: Constellation can set up payment installment plans to pay past-due balances over time. Call to make payment arrangements.

Don’t hesitate to seek help paying your Constellation bill if you are eligible. Even a partial payment can help keep your service active while you work to catch up on past-due amounts.

Managing Your Constellation Account and Payments

Signing up for the My Constellation customer portal is the best way to take control over your Constellation account. With My Constellation, you can:

• View up-to-date account balance and payment history
• Make one-time payments online
• Set up recurring payments
• Update billing and contact information
• Track energy usage and compare monthly usage
• Report outages or service issues
• Receive paperless billing and energy usage alerts
• Access customer service chat and account support

Managing your account through My Constellation makes paying your bill and monitoring energy use much simpler. Create your online account today to gain access to these features and tools for seamless account management.

Questions about Paying Your Constellation Bill?

If you have any additional questions about paying your Constellation energy bill, our customer service team is here to help:

• Call 1-844-809-3775 for residential customer service

• Call 1-844-636-3749 for commercial customer service

• Start a live chat session on our website during business hours

• Email us at [email protected] and we’ll get back to you promptly

Our Constellation customer service representatives can answer any questions you have about payment options, account management, billing disputes, payment arrangements, or payment assistance programs. Don’t hesitate to reach out for personalized support regarding your Constellation service and account needs.