Paying your monthly FairPoint bill should be simple and straightforward. As one of the largest telecommunications providers in the northeastern U.S., FairPoint offers multiple options for customers to pay their bills conveniently. In this guide, we’ll walk through the different ways to pay your FairPoint bill online, by phone, or in person.
Paying Online
The easiest way to pay your FairPoint bill is through their online account management portal. Here are the steps:
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Go to https://ebill.fairpoint.com/ and log into your account. If you don’t already have an account, you’ll need to register first.
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Once logged in, you’ll see your account dashboard Look for the “Make a Payment” section.
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Enter the amount you want to pay. You can pay the total amount due, make a partial payment, or pay a specific amount
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Select whether you want to make this a one-time payment or set up recurring payments
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Enter your payment method. FairPoint accepts major credit/debit cards, checking accounts, and FairPoint gift cards.
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Review the payment details and submit.
Once submitted, your payment will typically process instantly. You’ll receive a confirmation email with details of the transaction. Log back into your account anytime to view your payment history.
Paying online is fast, easy, and secure. FairPoint does not charge convenience fees for online payments. You can schedule future payments in advance or set up auto-pay to have your bill paid automatically each month.
Paying by Phone
If you prefer to speak with someone directly, you can pay your FairPoint bill over the phone.
To pay by phone:
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Call FairPoint at 1-866-984-2001. This number is dedicated to billing inquiries and payments.
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When prompted, enter your 10-digit account number and 4-digit access code. This allows FairPoint to pull up your account.
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Let the agent know you’re calling to make a bill payment. Specify if you want to pay the full balance, partial amount, or other set amount.
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Have your debit/credit card ready. FairPoint only accepts card payments over the phone.
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The agent will process your payment and email a receipt to the billing email on your account.
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Payment is typically applied instantly, so you can log into your account to confirm.
Paying by phone allows you to speak to a representative if you have any questions about your bill. However, FairPoint does charge a $4.95 convenience fee for phone payments.
Paying by Mail
If you prefer to pay your bill via check or money order, you can mail in a payment. Here’s how:
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Write your 10-digit FairPoint account number on the check or money order. This ensures proper crediting to your account.
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detach the payment slip from the bottom of your paper bill and include with your payment. This has the mailing address.
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Mail your payment at least 5-7 business days before the due date to ensure on-time delivery and posting. Late fees apply to mailed payments received after the due date.
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Payments by mail only work for one-time payments. You cannot set up recurring bills by mail.
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Register your checking account online to receive proof of payment once your check is received and processed.
Mailing a payment takes longer to post but works if you prefer paying by check. Just be mindful of mailing in time and having proof the payment was received.
Paying in Person
Some authorized payment centers and retail stores allow you to pay your FairPoint bill in person with cash. Here are some options:
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Walmart – Visit any Walmart MoneyCenter and request to make an Express Payment. Provide them your FairPoint account number and pay with cash. A $1.50 service fee applies.
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CheckFreePay – Find authorized payment locations like check cashing stores and pharmacies that accept CheckFreePay. Pay with cash and have the payment applied instantly. Locations and fees vary.
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Western Union – Make a cash bill payment at any Western Union location. A convenience fee of up to $5.95 applies per transaction.
Paying in person requires finding an authorized payment center in your area that accepts billing payments. While less convenient, it can be helpful if you don’t have a bank account or prefer paying cash.
Payment Policies and Common Questions
Here are some key things to keep in mind regarding FairPoint bill payments:
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Payments are typically applied to your account immediately, except mailed checks which can take 5-7 days.
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There is no fee for paying online or setting up autopay through your FairPoint account.
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Phone, retail, and cash payments involve convenience fees around $2-$5 per transaction.
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FairPoint does not accept payments over social media, email, or chat for security reasons. Use their online portal, phone, mail, or authorized payment centers.
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If making a partial or late payment, unpaid balances incur late fees and may result in service disruption if left unpaid.
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Register your account online to receive payment confirmations and avoid late charges.
Below are answers to some frequently asked questions about FairPoint bill payment options:
Can I pay without an account number? No, FairPoint requires your specific 10-digit account number to process payments correctly. For security, do not make payments without providing your account number.
Where can I see my payment history? Log into your FairPoint online account portal to view your billing and payment history for the past 12 months. You can also request statements showing your history be mailed to you quarterly or annually for record keeping.
What if I lost my bill? If you no longer have your paper bill with the payment slip, you can still pay online, by phone, or at an authorized payment center using just your account number. You can also view or print your bill from your online account.
When is my bill due? FairPoint bills are due 15 days after the billing date on your statement. Pay by the due date to avoid late fees. If the due date falls on a holiday or weekend, it is extended to the next business day.
What forms of payment do you accept? Online payments can be made by credit/debit card or bank account. Phone payments require a card. Mail and in-person payments accept check, money order, or cash.
Can I set up automatic payments? Yes, you can log into your FairPoint account online to set up auto-pay from your credit card, debit card, or bank account. Payments will automatically be made each month on your bill’s due date.
Paying your monthly FairPoint bill is quick and painless using their online account portal or by phone. Just be sure to have your account number handy and allow enough time for mailed payments. Follow the steps outlined here to pay your bill conveniently each month. Contact FairPoint customer support if you have any other questions.
