How to Pay Your Vectren Bill Online

Paying your monthly Vectren utility bill is quick and easy through their online payment options Vectren offers payments through their website, mobile app, automated phone system, and in person. I’ll outline the simple steps to pay online, manage your account, and explore tips to avoid late fees

Pay at Vectren.com

The easiest way to pay your Vectren bill is through their website Just follow these steps

1. Go to Vectrencom and click on “Pay Bill”

2. First-time users must register an online account with your Vectren account number and email address.

3. Existing users can login with your username and password.

4. Select your payment amount and preferred payment method. Options include credit/debit card, checking account, or electronic funds transfer.

5. Carefully review all payment details before submitting.

6. You’ll receive a confirmation page and email when your online payment processes successfully.

Paying online allows you to store payment methods for quicker checkout in the future. You can also view billing history and manage notifications.

Pay Using the Mobile App

In addition to the website, Vectren offers a free mobile app for iPhone and Android to manage your account and pay your bill on the go.

To use the app:

1. Download the free “Vectren Mobile” app from your phone’s app store.

2. Login with your existing website username and password or register as a new user.

3. Select your outstanding balance amount and preferred payment method.

4. Review payment details carefully before submitting.

5. Receive instant payment confirmation within the app.

The mobile app also lets you track energy usage, report outages, and contact customer service easily.

Pay by Phone

To pay your Vectren bill over the phone, you can use their automated payment system at 1-800-227-1376. The automated system is available 24/7.

Have these items ready when you call:

• Your Vectren account number
• Service address zip code
• Payment amount
• Credit/debit card or checking account details

The automated system will guide you through step-by-step payment prompts. Though not required, having an online account already established makes phone payment faster.

Enroll in Auto Pay

For reliable, automated Vectren bill payment, setting up recurring auto pay is highly recommended. Here’s how:

1. Login to your Vectren online account and access the AutoPay tab.

2. Choose whether to link your credit/debit card or bank account for automatic payments.

3. Enter your preferred payment method details.

4. Pick a withdrawal date – Vectren recommends 3-5 days after your billing date.

5. Review and submit the auto pay enrollment request.

Once active, Vectren will automatically withdraw your payment on the same day each billing cycle. Just be sure your linked payment method has available funds on the withdrawal date.

Understand Billing Cycles

• Vectren bills monthly, with due dates around the 15th of each month typically.

• Account for weekends and holidays that can impact due dates.

• Payment cycles vary by service location – Indiana customers have different cycles than Ohio.

• New Vectren customers receive initial pro-rated bills before transitioning to regular cycles.

Knowing billing cycles and due dates prevents late payments and keeps your account in good standing.

Avoid Late Fees

With Vectren’s online account tools, paying your bill on time is smooth. But you still must avoid late payments. Here are some tips:

• Login regularly to check for new bills.
• Set email/text alerts for billing notifications.
• Use auto-pay for hands-off payment.
• Schedule payments for 5-7 days before the due date.
• Pay early when mailing checks.
• Contact Vectren immediately if you anticipate payment issues.
• Learn late fee policy – fees depend on your state and service.

Paying In Person

While online payments are preferred, Vectren does allow in-person payments at authorized pay sites for:

• Cash payments
• Getting printed receipts immediately
• Assisting those without internet access
• Making last-minute payments by the due date

Find an authorized pay site near your service location using their lookup tool. Note that inventory fees apply at third party retail sites.

New Customer Tips

As a new Vectren customer, keep these billing pointers in mind:

• You may receive a pro-rated first bill covering a partial billing cycle.
• Standard monthly billing begins after this initial transition bill.
• Your payment due date may differ from what you’re used to with previous utilities.
• Login online early on to establish your account access.
• Enroll in paperless billing right away.
• Set up autopay or schedule recurring payments through your bank.

Moving Out? How to Close Your Vectren Account

Contact Vectren 3-5 days before your move out date to close your account. You can close accounts online, by phone, or in person with proper notice.

On your move out date, Vectren will take a final meter read and issue a final bill which you are responsible to pay by the due date. Any deposit is applied to the final balance.

Summary

Paying your Vectren bill is quick and easy through their online account tools and mobile app. Consider enabling paperless billing and auto-pay upon opening your account to simplify the process. Avoid late fees by noting due dates, scheduling payments early, and maintaining open communication with Vectren about any billing concerns.