Paying your nTelos bill online is a convenient and easy way to stay on top of your payments each month. nTelos offers wireless, internet, and home phone services to customers across 7 states – Virginia, West Virginia, Maryland, North Carolina, Tennessee, Ohio, and Kentucky.
If you’re an nTelos customer, read on for a comprehensive guide on how to pay your bill through their online account portal. We’ll cover everything from signing up for online access to setting up autopay to avoid late fees.
Overview of nTelos
nTelos Wireless is a Lumos Networks company that serves more than 300,000 customers in the southeast of the United States. They offer both prepaid and postpaid plans for wireless phones, as well as high-speed internet and VoIP home phone services.
As an nTelos customer, you’ll receive a bill each month that outlines charges for your services. For wireless customers, bills generate on the 1st of the month and are due on the 21st Home services like internet and phone are billed quarterly.
To avoid late fees and potential service suspension, it’s essential to pay your nTelos bill by the due date every month. Using their online account portal is the easiest way to do this.
How to Sign Up for Online Account Access
To pay online, you’ll first need to register for access to your nTelos account. Here are the steps:
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Go to the nTelos Self Care portal at selfcare.ntelos.net and click “Register”.
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Enter your nTelos wireless number or account number along with your 4-digit account PIN.
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Create a username and password for your online account login.
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Provide some basic contact info like your name, address, and email.
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Agree to the terms of use.
Once registered, you can log in anytime to view your balance, set up recurring payments, check data usage, update account details, and more.
When is My nTelos Bill Due?
Here are the bill cycles and due dates for nTelos services:
- Wireless bills – Generated on the 1st of the month, due on the 21st
- Home services bills – Sent quarterly and due on the 21st of the start month (Jan, Apr, Jul, Oct)
On your monthly statement, it will say exactly when the payment is due. Pay by that date or you’ll have to pay a $5 late fee.
How to Check Your Current nTelos Balance
Before you pay online, you’ll want to check your account balance. Here’s how:
- Log in to your online nTelos account portal
- Check your latest bill statement
- Call nTelos customer support at 1-866-687-8997
- Visit an nTelos retail store and have an agent print your balance
Confirm the total amount owed so you pay the correct amount and keep your account current.
Steps to Pay Your nTelos Bill Online
Follow these simple steps to pay your bill through the nTelos online account portal:
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Go to selfcare.ntelos.net and log in.
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Click on “Bill & Payments” at the top.
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Select “Make a Payment” and enter your payment amount.
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Choose a payment method like credit/debit card or bank account.
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Enter your payment details and submit the payment.
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Get a confirmation number for your records.
The payment will immediately apply to your account. You can also set up convenient autopay for recurring automated payments each month.
Other Ways to Pay Your nTelos Bill
In addition to paying online, nTelos offers other payment options:
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Pay by phone – Call 1-866-687-8997 to pay through the automated system or with an agent.
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Pay by mail – Send a check or money order with your payment stub to: nTelos, PO Box 1990, Roanoke, VA 24008.
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Pay in person – Bring your bill to an authorized payment location or nTelos retail store.
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Pay at kiosk – Use the self-service pay stations at select nTelos stores.
Choose the most convenient method that fits your schedule each month.
Available Payment Assistance for Qualifying Customers
If you are having trouble paying your nTelos bill because of a lack of money, you may be able to get help from the following sources:
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Payment arrangements – Set up a delayed due date or installment payment plan.
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Temporary suspension of service – Temporarily pause service to avoid additional charges.
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Lifeline program discounts – Reduced cost plans for qualifying low-income households.
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Debt forgiveness programs – May forgive outstanding debt in certain situations.
Contact nTelos as soon as possible if you need help paying your bill. Discuss your situation to maintain connectivity.
Consequences for Late Payments
It’s crucial to pay your nTelos wireless, internet, or home phone bill by the due date to avoid:
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A $5 late fee charged for payments received after the due date.
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Possible suspension of service if account is 30 days past due.
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After 60 days past due, your account may go to collections.
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Cancellation of services or early termination fees.
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Reconnection fees if service is interrupted – $35 for wireless, $99 for home services.
Pay on time each billing cycle to stay in good standing and avoid service disruptions. Let nTelos know immediately if you expect to miss a payment deadline.
Getting Account Support from nTelos
If you need help with your online nTelos account or have questions about how to pay your bills, you can contact customer service at:
- By phone at 1-866-687-8997
- Via live chat on their website
- On social media @nTelos
- At any nTelos retail location
- By email at [email protected]
Their team can assist with online registration, making payments, setting up autopay, understanding your bill, and any other billing needs.
Key Takeaways for Paying Your nTelos Bill Online
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Log in at selfcare.ntelos.net to view and pay your bill.
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Wireless bills are due on the 21st of each month.
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Home services bills are due quarterly.
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Pay online, by phone, mail, or in person.
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Set up autopay for easy recurring payments.
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Seek bill pay assistance if you’re experiencing financial hardship.
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Pay on time each month to avoid fees and suspension of service.
Paying your nTelos bill through their online account portal is fast, convenient, and secure. Follow this guide to manage your account online and pay on time, every time.
online bill payCheck out our new eBill system that allows you to use Venmo and ApplePay, along with the existing payment methods.
- Already registered to use eBill? There’s no need to reregister.
- Existing auto payments will remain in place.
- Call our office at 715-672-4204 if you need help deciding which company to go with or learning how to use the new eBill system.
NTEC bill pay318 3rd Ave W Durand, WI 54736
To pay by phone please call 866-377-1160
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