PGW provides natural gas service to over 500000 residential commercial, and industrial customers in Philadelphia. Paying your PGW gas bill promptly each month is an important responsibility as a customer. Read this comprehensive guide to learn about PGW billing, online payment options, assistance programs, and tips for managing your natural gas costs.
About PGW – Philadelphia Gas Works
Philadelphia Gas Works (PGW) is the largest municipally-owned natural gas utility in the country, PGW is owned by the City of Philadelphia and overseen by a board appointed by the Mayor,
The utility provides gas service across the city and maintains over 6,000 miles of gas mains and service lines. PGW has approximately 1,100 employees dedicated to providing safe, reliable natural gas service to metropolitan Philadelphia
Understanding Your PGW Gas Bill
PGW bills residential customers for natural gas service monthly. Business accounts are billed every 2 months.
Your PGW bill has several parts:
- Monthly service charge – Covers costs of delivering gas service
- Distribution charge – Based on amount of gas used in CCF
- GCR Part 1 – Cost of natural gas supply
- GCR Part 2 – Adjusts for over/under collection of gas costs
- SPE – State-mandated programs and taxes
Rates are set by the Philadelphia Gas Commission. Review your bill carefully each month and contact PGW with any questions.
Paying Your PGW Gas Bill Online
PGW offers several fast, convenient options for paying your gas bill online or by phone:
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MyAccount – PGW’s online account management system. Make one-time payments or set up AutoPay.
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PGW Website – Pay as a guest via credit/debit card or check online at www.pgworks.com.
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By Phone – Call PGW at 215-235-1000 to pay by credit card or check over the phone.
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Mobile App – Download the PGW app to pay on your smart device.
There are no fees for paying online, by phone, or via the mobile app. Allow 2 business days for payments to process. You can also pay by mail, in person, or at authorized CheckFreePay locations.
Avoid Late Fees and Service Disruptions
To avoid late fees and potential service disruption, your PGW bill must be paid in full by the due date on your invoice. PGW charges the following fees for unpaid balances:
- 1.5% late fee after due date
- 1.5% penalty after issuance of termination notice
- $60 fee to turn service back on after shut off
If you’re having difficulty paying your PGW bill, contact them immediately to set up a payment arrangement. Various assistance programs are also available for qualifying customers.
Payment Assistance Programs
If you’re struggling to pay your gas bill, PGW offers programs such as:
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Customer Responsibility Program (CAP Rate) – Offers lower monthly gas rates for income-qualified customers
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PGW CARES – Provides grants to low-income families to help with past due balances
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LIHEAP – Provides grants for home heating bills. Must meet income limits.
In addition, PGW works with Dollar Energy Fund to provide grants to customers facing hardships. Contact PGW for complete eligibility requirements and application instructions if you need help paying your bill.
Tips for Managing Your Gas Usage and Bill
You can take steps to use natural gas efficiently and keep your PGW bills affordable:
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Set your thermostat lower in winter – Dropping just 1° F can save up to 3% on heating costs
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Upgrade old furnaces and boilers – New ENERGY STAR models are far more efficient
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Caulk and weatherstrip drafty doors and windows
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Insulate ceilings, exterior walls, pipes, water heaters, and ductwork
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Lower the temperature on your water heater to 120°F
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Take shorter showers to reduce gas for water heating
PGW also offers rebates on high efficiency natural gas heating equipment and water heaters to help manage costs.
Closing or Transferring Your PGW Account
Notify PGW at least 3 business days prior if you need to close or transfer gas service due to moving. This ensures final meter reading and billing. Provide a forwarding address to send the final bill. Customers are responsible for all usage until the account is closed.
To open a new PGW account you must contact them and provide personal information. Gas service cannot be activated until an account is opened in your name. Make sure any past due bills are resolved before closing an existing account.
Paying Your Bill Supports PGW’s Vital Service
By paying your PGW gas bill promptly each month, you support the safe, reliable natural gas infrastructure relied upon by over 500,000 customers. Contact PGW immediately if you have difficulty paying to avoid service disruption. They can explain assistance programs or payment arrangements. Working together ensures affordable heat for metropolitan Philadelphia.
PGW How To Series | Understand Your Bill
How do I pay my PGW bill online?
Customers can get to and pay their PGW bill in person, online, over the phone, or by mail. PAY WITH CASH NEAR YOU: Take your PGW bill to any 7-Eleven, CVS, Dollar General, or Family Dollar that accepts PGW bills. Show the retailer the Pay With Cash barcode on Page 2 of your bill. Payment posts same day and it’s free! PAY ONLINE AT PGWORKS. COM.
Does PGW accept alternative payment centers?
PGW makes every effort to keep information about Alternative Payment Centers current. However, we suggest that customers contact these locations before visiting to confirm that they will accept PGW payments. * *These centers may charge a fee for PGW bill payment.
Does PGW offer budget billing?
Budget Billing from PGW lets residential customers spread out their gas bills over the course of the year in 12 equal payments. We also provide payment arrangements for customers who have fallen behind on bills or are facing a shutoff. For more information, visit Assistance Programs & Grants. What if I want to dispute my bill?.
Does PGW distribute gas to all customers?
Once in Philadelphia, however, the gas will still be distributed to all customers by PGW. Does PGW give my information to suppliers? Yes, PGW has to give licensed natural gas suppliers information about customers’ accounts, such as their name, address, account number, and history of natural gas use.
Does mycheckfree accept PGW payments?
However, we suggest that customers contact these locations before visiting to confirm that they will accept PGW payments. * *These centers may charge a fee for PGW bill payment. Beginning March 15, 2024, MyCheckFree will no longer process your PGW e-bill or monthly bill payment.
What if I can’t pay my gas bill?
A natural gas utility that is regulated by the state and owns the gas lines and other tools needed to deliver natural gas to customers. If you are behind and cannot pay your full bill, PGW offers special payment plans. Call our Collection Department at 215-235-1777 or visit any of our Customer Service Centers.
