How to Pay Your PWC Bill: A Guide to Payment Options

For residents and businesses in Fayetteville, North Carolina, paying your monthly electric, water and/or wastewater bill to the Fayetteville Public Works Commission (PWC) is an essential part of being a customer. PWC offers numerous ways to pay your utility bill conveniently and on time each month. This article provides a comprehensive overview of payment options, tips for avoiding late fees, and managing your PWC account.

Understanding Your PWC Utility Bill

Your PWC bill arrives monthly and includes charges for services during the previous billing cycle It will list any account credits or past due balances as well, Carefully review the charges and due date each month, Bills are typically due 20 days after the billing date

PWC offers both paper bills sent via mail and free electronic bills (eBills) You can enroll in eBills via the online account manager Review your bill regularly to avoid unexpected charges,

When is My PWC Bill Due?

PWC bills are due 20 days after the billing date shown on your statement. The due date will always be clearly listed.

If the due date falls on a weekend or holiday, payments are still due on that date. Late fees apply if payment is not received by the due date.

You can elect to change your individual due date once per year if needed. Contact PWC customer service to arrange this change.

How to Pay Your PWC Bill On Time

PWC offers numerous payment options to fit your needs:

• Online – Pay via PWC’s online account manager or mobile app using debit/credit card or electronic check at no charge.

• Phone – Call PWC’s toll-free automated payment line at 1-833-4PAYPWC and pay using electronic check or card. Convenience fees apply to card payments.

• Mail – Send check or money order payment in provided remittance envelope to PWC lockbox address printed on bill. Allow 7-10 days for processing.

• In Person – Visit PWC office during business hours to pay by cash, check or money order. After hours, use 24/7 self-service pay station (no change provided).

• Auto Pay – Enroll in monthly automated bank draft from your account on due date. Still receive bill each month.

• Western Union – Pay at any Western Union location in cash. Bring your account number.

• Drop Box – Use PWC drop box to leave check/money order payments after hours. Payments deposited next business day.

Payments are due on your PWC due date every month, including weekends and holidays. Avoid late fees by planning accordingly and paying on time.

What if I’m Unable to Pay My PWC Bill on Time?

If you’re unable to pay your PWC bill by the due date, contact them immediately to explain your situation and request an extension. While extensions are not guaranteed, PWC will work with customers experiencing financial hardship.

You may also qualify for bill payment assistance programs if you meet low income requirements. Explore resources like the following if struggling to pay:

• Local non-profit utility assistance programs
• Energy Neighbor Fund
• NC 211 community support line
• Salvation Army assistance
• Government heating and cooling assistance

Establishing a payment plan with PWC is another option to become current on your account while paying over time.

What Happens if I Pay My PWC Bill Late?

PWC charges a monthly late fee of 1.5% on any unpaid balance. This can add up quickly, so make every effort to pay on time.

If your balance remains unpaid for multiple months, PWC may issue a disconnection warning and assess additional fees. To avoid service interruption, pay the past due amount as soon as possible.

Regular late payments also negatively impact your PWC credit history. This could limit your ability to establish service at a new address in the future if you move within the PWC service area.

Can I Get Notified When My Bill is Due?

Yes, PWC offers both email and phone bill reminders to alert you when your bill is due soon:

• Email Reminders – If signed up for eBills, you’ll receive an automatic email 5 days before your due date.

• Phone Reminders – Receive automated phone call in evening on day bill is due, if not yet paid.

Use these reminders to your advantage and pay on time. Log in and check your balance regularly as well.

Tips for Managing Your PWC Account

Follow these tips for staying on top of your PWC account:

• Enroll in eBills to receive them electronically each month
• Opt in to text or email alerts about outages and other PWC notifications
• Update your contact information if you move or change numbers
• Check your balance online frequently to avoid surprises
• Pay early by phone, online or mobile to avoid last-minute hassles
• Contact PWC immediately if you anticipate payment issues

Keeping your account in good standing takes consistency, but PWC offers flexibility and options to make it easier.

Can I Change My PWC Due Date?

Yes, PWC allows customers to change their individual bill due date by up to two weeks earlier or later. You can adjust your due date once per year as needed to align with your budget and timing of income.

To request a due date change, contact PWC customer service at 910-483-1382. Specify your preferred due date and they will confirm if that date is available. If so, all future bills will now be due on that new day going forward.

Key Takeaways on Paying Your PWC Utility Bill

Paying your monthly PWC utility bill fully and on time should be a priority to avoid penalties. Key tips include:

• Carefully review charges and due date each month
• Pay on or before due date every month via preferred method
• Enroll in reminders to get alerts when bill is due soon
• Contact PWC immediately if you anticipate issues paying
• Change due date if needed to better align with your budget
• Explore assistance programs if facing financial hardship

Managing your PWC account responsibly will ensure uninterrupted access to essential utilities along with a positive payment history. Reach out for help early if needed.