How to Pay Your RCN Bill Over the Phone: A Step-by-Step Guide

Paying your RCN bill over the phone is a quick easy way to stay on top of your monthly charges. In today’s busy world, you don’t always have time to sit down at a computer and log in to pay bills. Calling in lets you take care of it on the go.

At RCN we make paying by phone simple. Our automated system walks you through giving us information about your account and how you want to pay. Our live support team is also ready to help you if you need it.

Here is a full, step-by-step guide on how to pay your RCN bill over the phone. We’ll talk about everything you need to know, from what information is needed to how to pay and how to avoid fees.

How to Pay Your RCN Bill Over the Phone

Here is the process to follow when you call to pay your RCN bill:

Step 1: Have Your RCN Account Number Ready

Before calling RCN, grab your latest bill and locate your RCN account number. This is a unique 9 or 10-digit number that identifies your account.

You’ll need to enter it into the phone system in order to get to your account and make a payment. Having it handy saves time once you call in.

Step 2: Dial the RCN Phone Payment Number

The phone number to call to pay your RCN bill is 1-800-746-4726.

This is the automated payment system line. Just call this number, and the system will walk you through the steps to make your payment.

Step 3: Follow the Voice Prompts

Once you dial the number, listen closely and follow the voice prompts:

• Press 1 for English or 2 for Spanish

• When prompted, enter your 9 or 10-digit RCN account number

• Press 2 to make a payment

• Choose your payment method:

  • Press 1 for credit/debit card

  • Press 2 for checking account

• Enter your payment info when prompted

• Confirm your payment details when asked

It only takes a minute or two to go through the prompts!

Step 4: Enter Your Payment Details

When you choose credit/debit or checking as your method, you’ll next need to enter details:

For credit/debit card:

• Enter your card number

• Enter the expiration date

• Enter CVV security code

For checking account:

• Enter your bank routing number

• Enter your checking account number

• Enter your account type (personal/business)

The system will then verify your details and process the payment transaction.

Step 5: Receive Payment Confirmation

After entering your payment info, stay on the line to receive a confirmation number. This is proof your payment went through.

Write the confirmation number down or take a screenshot if paying on a mobile device. You can reference this later if needed.

And that’s it! In just a few quick steps, you can pay your RCN bill entirely over the phone.

Helpful Tips for Paying Your RCN Bill by Phone

To make your phone payment process even smoother, keep these tips in mind:

• Call during off-peak hours – The automated system tends to be less busy late at night or early in the morning. Avoid lunch hours or 5-7 pm.

• Save payment info – You can store your credit/debit card or bank account in the system. Then you won’t need to enter it each time.

• Set up automatic payments – For ultimate convenience, arrange to have your monthly bill paid directly on the due date.

• Have backup payment methods – In case of declined cards or insufficient funds, it helps to have another card or account on hand.

• Note the due date – To avoid late fees, make sure to pay by the due date listed on your statement.

• Watch out for cash advance fees – Some credit cards charge these for paying bills by phone. Use a different card to avoid fees.

• Get a confirmation number – This ensures you have proof of payment as back-up.

Answers to Common Questions About Paying RCN Bills by Phone

Paying your RCN bill by phone is very straightforward. But if you’re new to it, you may have some questions. Here are answers to some frequently asked questions:

What payment methods can I use?

You can pay your RCN bill with all major credit cards, debit cards, and bank accounts. The accepted cards are Visa, MasterCard, American Express, and Discover.

Is there a fee to pay by phone?

RCN does not charge a fee to pay your bill via the automated phone system. However, some credit card companies impose cash advance fees for these types of payments.

Can I speak to a live agent?

Yes, you have the option on the phone system to connect to an RCN customer service representative for help with your payment. Average wait times are published so you know what to expect.

When can I call to make a payment?

You can call the RCN payment line 24 hours a day, 7 days a week. The automated system never closes.

Can I set up a recurring payment?

Yes, RCN offers automated monthly payments where your bill amount is deducted on the due date from your selected payment method. Call customer service to set this up.

How can I check if a payment went through?

The automated system provides a confirmation number when the payment processes. You can also log into your account online to view payment history details.

Paying your monthly RCN bill by phone takes just a minute or two. As long as you have your account number and payment info handy, the automated system guides you through a seamless process. Give it a try next time and see how easy it is!