How to Pay Your Sewer Bill in Chattanooga, TN

Paying your monthly sewer bill to the City of Chattanooga on time and in full is important for avoiding late fees, interest charges, and potential service disruption. This comprehensive guide provides Chattanooga residents and businesses everything you need to know to pay your sewer bill conveniently and on schedule each month

Overview of Payment Options for Chattanooga Sewer Bills

The City of Chattanooga offers several payment options for residential and commercial sewer customers to pay their monthly bills

• Online – Pay instantly via the Sewer Payment Portal website, Can make one-time or recurring payments

• Phone – Call the automated payment line 24/7 at (844) 898-3672. Credit/debit cards accepted.

• Mail – Send check or money order payments to PO Box 591, Chattanooga, TN 37401-0591.

• In Person – Visit the Sewer Payment Center at 1250 Market Street weekdays 8am-4:30pm.

• AutoPay – Sign up for automated monthly bank account withdrawals on your due date.

Read on for more details on utilizing these payment methods to pay your Chattanooga sewer bill correctly and on time.

Paying Online Via the Sewer Payment Portal

The easiest and most popular way for Chattanooga sewer customers to pay their bills is online via the Sewer Payment Portal website at www.sewerpayments.com/chattanooga.

Follow these steps to pay your sewer bill online:

1. Go to www.sewerpayments.com/chattanooga

2. If you already have an online account, log in with your username and password. If not, click “New User” to set up an account.

3. Select whether you want to make a one-time payment or set up recurring automatic payments.

4. Enter your payment amount and submit the payment.

5. Provide your credit/debit card details or bank account information.

6. Verify all details before submitting, then print or save the confirmation page.

Paying online provides a quick, easy way to pay your sewer bill immediately from home. Just be sure to have your account number handy to log in or register.

Paying by Phone with the Automated System

In addition to the website, Chattanooga sewer customers can pay by calling the automated phone payment system at (844) 898-3672 any time day or night.

To use the pay-by-phone option:

• Have your 9-digit Chattanooga sewer account number ready.

• Call (844) 898-3672.

• Follow the voice prompts to enter your account number and make a payment.

• Enter your credit/debit card details when prompted.

• Record the 6-digit confirmation code at the end of the call.

• Log into your account later to confirm the payment was applied properly.

This automated phone payment method allows fast, convenient pay by phone access anytime your sewer bill is due.

Paying by Mail with Check or Money Order

Chattanooga sewer customers can also mail in physical check or money order payments if they prefer not to pay online or by phone.

To pay your sewer bill by mail:

• Make your check or money order payable to “City of Chattanooga.”

• Write your 9-digit sewer account number in the memo line.

• Include your payment stub, or write your account number on the letter.

• Mail your payment to PO Box 591, Chattanooga, TN 37401-0591.

• Allow 5-7 business days for delivery and processing time before the due date.

• Check your account online to confirm your mailed payment was received and applied.

While mailing a payment takes more time and planning, it’s a simple option for paying your sewer bill for those who don’t want to use the online or phone methods.

Paying In Person at the Sewer Payment Center

For Chattanooga sewer customers who prefer to pay their bills in person, you can visit the Sewer Payment Center located downtown.

To pay at the Sewer Payment Center:

• Bring your payment and sewer bill stub. Cash, checks, money orders and credit/debit cards accepted.

• Go to 1250 Market Street, Suite 1008, Chattanooga, TN.

• Open weekdays only from 8am-4:30pm. Closed Saturdays, Sundays and holidays.

• Present your payment and account details to the representative.

• Receive a printed receipt confirming your payment details.

• Check your account online later to verify payment processing.

Paying at the office allows you to present your payment directly to a representative and get instant confirmation. But be aware of the limited business hours.

AutoPay for Automatic Monthly Payments

For maximum convenience, Chattanooga sewer customers can enroll in AutoPay through the Sewer Payment Portal for automatic monthly payments from your bank account on your due date.

To set up sewer bill AutoPay:

1. Register or log into your account on the Sewer Payment Portal.

2. Under “My Profile,” click on “AutoPay” to enroll.

3. Enter your bank account information and select your payment date.

4. Agree to the AutoPay terms and conditions.

5. Your payments will now process automatically each month on your due date.

6. Your bill will note “AutoPay” to indicate the scheduled automatic deduction date and amount.

Once AutoPay is activated, you don’t have to worry about missing a payment deadline again! Your sewer bill gets paid on time automatically each month.

Avoid Late Fees and Service Disruption

To avoid late payment penalties and potential sewer service interruption, it’s crucial to pay your Chattanooga sewer bill in full by the due date printed on your statement.

Here are some tips to help make sure your payment is on time every month:

• Mark your due date on your calendar with bill payment reminders.

• Sign up for AutoPay to have payments processed automatically on your due date.

• Set up e-billing and email reminders through your Sewer Payment Portal account.

• Know your balance by logging into your account frequently to check it.

• Call (423) 643-6311 immediately if you anticipate an issue paying on time.

Using the available payment methods and paying by the due date will help you steer clear of late fees and service disruption.

Frequently Asked Questions About Chattanooga Sewer Payments

What do I do if I lost my bill and don’t know my account number?

Contact (423) 643-6311 for assistance looking up your account if you don’t have your bill. Proof of identity/residency may be required.

What are the fees for paying online with a credit/debit card?

The City does not charge fees for paying by credit/debit card online, phone, or at the Sewer Payment Center. A third-party processing fee applies to in-person credit card payments.

How can I get a receipt for cash payments?

Ask for a handwritten receipt from the representative when paying in cash in person at the Sewer Payment Center. Online or phone payments provide electronic receipts.

When will late fees be applied to my account if I pay after the due date?
Late fees are typically applied 1-2 billing cycles after a late payment, along with interest charges on the overdue balance.

What do I do if I’m enrolled in AutoPay but still got a late fee?

Contact the billing office right away if you receive late fees despite having active AutoPay. There may be an issue with your bank withdrawal that needs correction.

Understanding how to properly pay your sewer bill to the City, whether online, by mail, in person or with AutoPay, will help Chattanooga customers avoid penalties by paying on time. Use these tips and options to keep your sewer service flowing smoothly.