Paying your water bill in San Francisco doesn’t have to be a hassle. The San Francisco Public Utilities Commission (SFPUC) offers several convenient payment options to fit every lifestyle. In this comprehensive guide I’ll walk you through the easiest ways to pay your SF water bill online by phone, by mail or in person.
Frequency of Entities
SFPUC 10San Francisco 7water bill 15payment 14online 5phone 3mail 3in person 3
Register for an Online Account
The fastest way to pay your San Francisco water bill is through the SFPUC’s online payment system. Start by registering for a free online account at myaccount-water.sfpuc.org. This allows you to view your water usage, current charges and make secure online payments.
Registration only takes a few minutes. You’ll need your 12-digit account number from your printed water bill. Choose a username, password and security questions. Verify your identity by providing your account holder name, service address and email.
Once registered, you can log in anytime to check your balance and make quick online payments. It’s much faster than waiting on hold to pay by phone.
One-Time Online Payments
If you don’t want the hassle of registering an online account, the SFPUC offers easy one-time payments through their EZ Pay website. Just enter your account number and exact balance due. You can pay by credit card, debit card or eCheck. There’s a $1,000 limit per 30 days on credit/debit payments.
EZ Pay also provides the option to pay with cash at any 7-Eleven store. Simply download the payment barcode and bring it to the register. Most 7-Elevens are open 24 hours for your convenience.
Recurring Auto Pay
For ultimate convenience, sign up for auto pay through your online SFPUC account. This automatically deducts your water bill from your chosen bank account each month. You’ll never miss a payment or incur late fees again.
To enroll, log in to your account and select Auto Pay under Payment Options. Enter your bank routing and account numbers to link it to your water account. Choose a payment date between the 1st and 28th of the month. Sit back and relax as your bill gets paid automatically each billing cycle.
Pay by Phone
If you prefer to pay your SF water bill over the phone, call (415) 551-3000 and select option 1 for “Bill Payment”. Provide your 12-digit account number and follow the prompts to make a payment.
You can pay using Visa, Mastercard, American Express or an electronic check. Have your credit card ready. For eChecks, you’ll need your bank routing and account number.
To save time entering payment details each month, set up a recurring phone payment plan. Just complete an authorization form available on the SFPUC website.
Pay by Mail
To pay your water bill by mail, simply detach the payment stub from your printed bill and enclose it with a check or money order. Make payments out to “San Francisco Water” and mail to:
San Francisco Water
P.O. Box 7369
San Francisco, CA 94120-7369
Write your account number on the check or money order and allow 7-10 days for delivery and processing. Do not mail cash payments.
Pay In Person
If you prefer paying your water bill in person, you have several options:
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At the SFPUC building at 525 Golden Gate Ave, Monday-Friday 10am-2pm. A drop box is also available for check/money order payments.
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At any 7-Eleven store with a payment barcode from EZ Pay. Cash only, $10 minimum.
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At San Francisco City Hall, Room 140 from 8am-5pm, Monday-Friday. Cash or checks accepted.
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At SFPUC’s Customer Service office on the 1st floor of 525 Golden Gate Ave from 8am-5pm on weekdays. Pay by cash, check, credit/debit cards.
Avoid mailing cash payments or leaving cash in the SFPUC drop box. Pay those bills in person for security.
Avoid Late Fees
San Francisco water bills are due 15 days after the billing date. Any unpaid balances past the due date get a late fee penalty.
Avoid late fees by paying on time through auto pay or scheduling payments as soon as you receive your bill. If paying by mail, allow 1 week for delivery to ensure it arrives by the due date.
Set up third party notifications as a backup to get a reminder if your bill is unpaid. Sign up on the SFPUC website so a friend or agency can alert you to make a payment.
Review your available payment options and select the most convenient method for your lifestyle. Whether you prefer automatic payments, a quick online transaction or stopping by in person, paying your SF water bill can easily fit into your routine.
Troubleshooting Billing Issues
If you have an issue with your San Francisco water bill, don’t hesitate to contact SFPUC customer service for help. Reach them by phone at (415) 551-3000 or email [email protected].
Some common billing problems they can assist with:
- Questions about your charges or usage amounts
- Reporting leaks, breaks or other loss of water
- Discrepancies with your account balance
- Signing up for discount programs or bill relief
- Arranging alternative payment plans if unable to pay on time
SFPUC is committed to resolving customer concerns and ensuring accurate, timely water billing. Contact them right away if you spot any errors or have unexplained increased usage. Their customer service team is ready to investigate and correct any issues to keep your account in good standing.
Reach out to SFPUC customer service if any billing issues arise so they can promptly correct them. Keeping your account current with timely payments ensures you continue enjoying uninterrupted water service.
Active Alerts If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (41 701-2311 from outside SF or log on at
- Water and Sewer Bill Payment Options The following payment options are available for your convenience. Bills are due and payable fifteen (15) days after the bill date. Any charges not paid fifteen (15) days from the due date will be assessed a late payment penalty fee. Learn more about our policy Discontinuation of Residential Water Service for Nonpayment.
Payment by U.S. Mail
Send the bottom portion of the bill with check or money order payable to San Francisco Water to P.O. Box 7369, San Francisco, CA 94120-7369. DO NOT MAIL CASH.
Pay Online
- Sign up with our SFPUC BillPay service by logging onto MyAccount.
- Register with your own financial institutions BillPay service.
- Use a bill payment service provider such as Checkfree.
- Make a one-time online payment with credit card (Visa, MasterCard, American Express, debit card, eCheck, or eCash) at SF Water EZ-Pay. There is a payment limit of $1,000 within a 30-day period for credit and debit card payments only. The cash option allows for payments only at 7-Eleven stores using a barcode downloaded from the EZ-Pay site.
- Sign up for automatic payment service or use directpaymentplan.com. For an authorization form or additional information, please call (415) 551-3000 or email us at [email protected].
Pay by Phone
- Call (415) 551-3000, follow the recorded instructions and choose “Pay By Phone”
- Call (844) 737-8222 for our automated payment service provider
Pay in Person
In-Person Onsite Hours at our building at 525 Golden Gate Avenue is 10am to 2pm, Monday to Friday, excluding legal holidays. You may drop also off your check and money order payments in our drop box located on the right side wall of the main entrance of our building OR pay cash at 7-Eleven Stores. Do not leave cash payment in the drop box. Customer Service Phone & Email Assistance: 9am to 4pm, Monday to Friday, excluding legal holidays. By cash, check, Visa, MasterCard, ATM cards at the following locations: 7-Eleven Stores Cash only, minimum payment of $10.00 Pay with cash at participating 7-Eleven Stores with an EZ-Pay barcode, downloadable at SF Water EZ-Pay. Most 7-Eleven Stores are open 24 Hours, check your nearest 7-Eleven Store for more details. San Francisco Public Utilities Commission 525 Golden Gate Avenue (at Polk Street), 1st Floor San Francisco, CA 94102 Our office building is open to the public from 8am to 5pm, Monday to Friday, excluding legal holidays. Note: A night box is available after hours and is located to the right of the main entrance. Please use checks only when using the night box. City Hall, Room 140 Cash and check payments only 1 Dr. Carlton Goodlett Place San Francisco, CA 94103 8am – 5pm, Monday through Friday (excluding legal holidays)
- Discontinuation of Residential Water Service for Nonpayment On September 28, 2018, the California Legislature enacted Senate Bill 998 (Stat. 2018, Ch. 891), which amended the California Health and Safety Code to include a new chapter, California Health and Safety Code Section 116990 et seq., known as the “California Water Shutoff Protection Act” (the Act). The Act requires water systems like the San Francisco Public Utilities Commission (SFPUC) to adopt, no later than February 1, 2020, a written policy on discontinuation of residential water service for nonpayment that includes a plan for deferred or reduced payments, alternative payment schedules, a formal mechanism for a customer to contest or appeal a bill, and a telephone number for a customer to call to discuss options to avoid discontinuation of residential service for nonpayment. Accordingly, SFPUC adopted a Policy on Discontinuation of Residential Water Service for Nonpayment to comply with the Act. Translated Policies on Discontinuation of Residential Water Service for Nonpayment
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- Power Bill Payment Options
For Hetch Hetchy Power Customers
The following payment options are currently available for your convenience. Additional options will be available in the future. Bills are due and payable 15 (fifteen) days after the bill date. Any charges not paid 15 (fifteen) days from the due date will be assessed a late payment penalty fee.
Pay Online
- Enroll in My Account – Power and submit one-time or recurring automatic payments via your bank account (ACH). This payment service is provided free of any processing charges to you.
- Make a one-time online payment with credit card (Visa, MasterCard, American Express, debit card, eCheck, or eCash) at SF Power EZ-Pay. There is a payment limit of $1,000 within a 30-day period for credit and debit card payments only.
- Use a bill payment service provider, such as CheckFree.
- Register with your own financial institutions BillPay service.
Pay by U.S. Mail (Do not mail cash)
Send the bottom portion of the bill with check or money order payable to: San Francisco Power P.O. Box 7868 San Francisco, CA 94120-7868
Pay in Person
In-Person Onsite Hours at our building at 525 Golden Gate Avenue is 10am to 2pm, Monday to Friday, excluding legal holidays. You may drop also off your check and money order payments in our drop box located on the right side wall of the main entrance of our building OR pay cash at 7-Eleven Stores. Do not leave cash payment in the drop box. Customer Service Phone & Email Assistance: 9am to 4pm, Monday to Friday, excluding legal holidays. By cash, check, Visa, MasterCard, ATM cards at the following locations: 7-Eleven Stores (cash only, minimum payment of $10.00) Pay with cash at participating 7-Eleven Stores with an EZ-Pay barcode, downloadable at SF Water EZ-Pay. Most 7-Eleven Stores are open 24 Hours, check your nearest 7-Eleven Store for more details. San Francisco Public Utilities Commission Building is open to the public 8am to 5pm, Monday to Friday, excluding legal holidays 525 Golden Gate Avenue (at Polk Street), 1st Floor San Francisco, CA 94102 Our office building is open to the public from 10am to 2pm, Monday to Friday, excluding legal holidays. Note: A night box is available after hours and is located to the right of the main entrance. Please use checks only when using the night box.
- Third Party Notification Form Some of our senior citizen or dependent adult customers have told us that they occasionally lose track of their water bill. We understand, and have a special program to assist. The Third Party Notification Plan can help you avoid possible termination of service for non-payment. Under this plan, you choose a person or organization as your designated “third party.” This can be a friend, relative, minister, social agency or civic organization who can help you keep track of water service payments. The designated person is not responsible for paying the bill, but they can help make arrangements for payment. Download the Third Party Notification Form and mail it to: San Francisco Water Department 525 Golden Gate Avenue, 2nd Floor San Francisco, CA 94102
Pay Water and Sewer bills online
FAQ
How to pay water bill sf?
Sign up with our SFPUC BillPay service by logging onto MyAccount. Register with your own financial institution’s BillPay service. Use a bill payment service provider such as Checkfree. Visit SF Water EZ-Pay to make a one-time payment online. You can use a Visa, MasterCard, American Express, debit card, eCheck, or eCash credit card.
What is the phone number for SF water Customer Service?
What are the divisions of the SFpuc?
We are comprised of three essential 24/7 service utilities: Water, Wastewater and Power. These functions are supported by the Business Services, Infrastructure and External Affairs.
Who provides water service in San Francisco?
The SF Public Utilities Commission protects water resources and has programs to help you save water and money on your water and sewer bills.
