Having continuous access to clean, safe water is critical for every Toledo household and business The City of Toledo Public Utilities Department provides this essential service and bills customers monthly for usage While you can pay your water bill by mail or in person, Toledo offers convenient online payment options. This guide will walk through the different methods to pay your Toledo water bill digitally for quick and easy payments.
Understanding Key Details on Your Water Bill
Reviewing your monthly Toledo water bill helps ensure you pay the right amount. Look for:
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Account number – Needed to pay online
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Service address – Verify it’s accurate
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Billing period – Shows which month’s usage the bill covers.
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Previous balance – Any unpaid amount carried from your prior bill.
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Meter readings – Usage totals in hundred cubic feet (CCF).
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Rates – The water cost per CCF and sewer rates if applicable.
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Usage charges – CCF multiplied by the rates.
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Taxes – Any utility-related taxes.
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Total current charges – The sum of all usage charges and taxes.
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Total due – Includes current charges plus any previous balance.
Contact Toledo Public Utilities immediately if you see any incorrect details on your water bill.
Paying Online Through the Payment Portal
Toledo provides an online payment portal to pay water bills digitally:
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Click on “Pay Water Bill Online.”
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Enter your 10-digit account number without dashes.
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Select your payment method and enter your card or bank account details.
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Confirm your total payment due and submit.
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You’ll receive a confirmation number and email receipt of payment.
The portal also allows you to view billing history, set up autopay, and receive paperless bills.
Paying Through Your Bank’s Online Bill Pay
Most banks let you pay bills online from your account. To use this for your Toledo water bill:
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Log into your bank account website or mobile app.
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Add the City of Toledo Public Utilities as a new payee, using your account number.
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Enter the amount due and payment date at least 7 days before your due date.
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Your bank will mail a check to the City.
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The payment will typically post to your water account within 10 days.
Check with your specific bank for details on setting up and sending online bill payments.
Paying by Phone
You can make one-time Toledo water bill payments by phone:
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Call 419-245-1800. Specify it’s for Public Utilities.
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Provide your 10-digit account number when prompted.
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Follow the automated system to enter your credit/debit card details.
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Your payment will process instantly over the phone.
Paying by Mail
To pay your water bill by physical mail:
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Write a check or money order payable to City of Toledo Public Utilities.
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Include your account number on the payment.
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Mail to: 420 Madison Ave #4, Toledo, OH 43604
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Allow 7 business days for mailed payments to process.
Be sure to sign, date, and reference your account number on mailed payments.
Paying In Person
You can pay in person at:
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420 Madison Ave, Toledo, OH 43604
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Hours: Mon-Fri 8am-5pm.
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Accepts cash, credit, check, or money order.
In-person payments during open hours will process to your account same-day.
Pay promptly by your due date using Toledo’s convenient online water bill payment options. This avoids late fees and potential water service disruption for non-payment. Contact Public Utilities immediately if you anticipate difficulty paying a bill on time to discuss assistance options. Keeping your Toledo water account in good standing is important and easily achievable through digital payment methods.
Pay My Water Bill
View options for payment and get help from customer service.
See the map of road construction projects happening around the City.
Call Engage Toledo at 419-936-2020 or read more about water emergencies.
How to Pay Your Water Bill Online – One Time Payments
FAQ
How much is the water bill in Toledo, Ohio?
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Charge
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2023
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2024
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Toledo Water Volume
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$14.60
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$16.06
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Toledo Sewer Fixed
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$21.80
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$22.62
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Toledo Sewer Volume
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$21.70
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$22.52
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Total Bill
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$79.40
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$82.50
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What is the phone number for engage toledo?
How do I call the water company in Toledo Ohio?
Call 419-936-2020 and press #1 to report a water main break or other water emergencies, providing the closest street address and intersection.
Can I pay my water bill online in Toledo?
On October 1, the Toledo Department of Public Utilities will launch MyTOL, a new and better water customer portal. 21. You can still use Paymentus, a third-party online service that lets you make one-time payments with a debit or credit card. It will just not be available as a “quickpay” option on Toledo’s website. There is a $2. 25 processing fee with this service.
How do I Manage my City of Toledo Public Utilities account?
TOL helps you seamlessly manage your City of Toledo Public Utilities account. You can now manage your water use, sign up for paperless billing, pay and look over your bills online, call your utility company 24 hours a day, seven days a week, and do a lot more. Login to enjoy the feature-packed platform.
What is Toledo’s new water customer portal?
A new water customer portal will be launched by the Toledo Department of Public Utilities soon. This will allow customers to manage their bills, make payments, and look back at their account history. The city said the “MyTOL” portal, available online and through a mobile app, will launch on Oct. 21 and be available for customers to register.
Will Toledo’s new water bill payment portal affect other payment methods?
Cindy Geronimo from the city of Toledo’s Department of Utilities says that the new portal and its improvements should not affect the six other ways to pay your water bill. These are drop boxes, mailing your payment, bank transfers, and kiosks in places like Scott Park.
Does engage Toledo provide water turn-off service?
Engage Toledo is available 24 hours a day and investigates leaks and breaks as soon as possible. From 7 a.m. to 10:30 p.m., seven days a week, we offer free water shut-off service for repairs when you call this number. Don’t flush that! Never flush baby wipes or sanitizing wipes down the toilet to help keep the sewers from backing up.
