Paying your phone bill on time every month is crucial to keeping your phone service active. For Visible customers, paying your bill is quick and easy through the Visible app or website. In this comprehensive guide, we’ll walk through the various ways to pay your Visible wireless bill and answer frequently asked questions about the payment process.
Overview of Paying Your Visible Bill
Visible operates on a pay-as-you-go basis, meaning there are no contracts or commitments. You simply prepay for service each month to continue using your phone. Here are some key things to know about paying your Visible bill:
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Payment is due each month on your billing date. This is the same date you activated service.
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You can pay your bill up to 7 days before your due date. There’s no need to wait until the last minute.
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Payments must be made by 11:59 pm on your due date to avoid service interruption.
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Autopay is available to have your bill paid automatically each month.
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Multiple payment options are accepted, including all major credit cards, debit cards, PayPal, and Visible Gift Cards.
Now let’s look at how to actually make a payment through the Visible app or website.
Paying Your Bill via the Visible App
Paying your bill through the Visible mobile app is easy and convenient. Just follow these steps:
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Open the Visible app on your phone.
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Tap on the account icon in the bottom right corner.
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Under the Service & Plans section, tap “Make Payment”.
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Review the payment details including amount due and due date,
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Tap “Pay” to proceed.
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Select your payment method from the options saved.
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Confirm the payment details and tap “Pay” again.
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You’ll see a confirmation that payment was successful. Tap “Done”.
That’s all there is to it! The payment will be processed instantly so your service continues uninterrupted.
Paying Your Bill on the Visible Website
You can also easily pay your bill on the Visible website by following these simple steps:
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Go to www.visible.com and log into your account.
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On the Account Overview page, find the Service & Plans section.
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Click on “Make Payment”.
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Review the payment amount due and due date.
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Click “Pay” to continue.
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Select your payment method from the options saved.
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Double check the details and click “Submit Payment”.
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You’ll see a confirmation page that payment was successful.
The process is very quick and your account will reflect the payment right away.
Managing Payment Methods
Before paying your bill, it’s important to have a saved payment method on file. Here’s how to add, update, or remove accepted payment options:
To add a payment method:
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In the Visible app, go to Account > Payment Methods > Add Payment Method
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On the website, go to Account > Payment Methods > Add Payment Method
Then enter your card details or PayPal information.
To edit a payment method:
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In the Visible app, go to Account > Payment Methods and tap the card to edit
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On the website, go to Account > Payment Methods and click the edit icon for the card
You can update the card details or billing address.
To remove a payment method:
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In the Visible app, go to Account > Payment Methods and tap the delete icon
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On the website, go to Account > Payment Methods and click the delete icon
Confirm that you want to remove that payment option.
To set a default payment method:
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In the Visible app, go to Account > Payment Methods and tap “Set as default”
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On the website, go to Account > Payment Methods and click “Set as default”
This card will be charged automatically each month.
Enrolling in Autopay
Autopay is a convenient option that pays your Visible bill automatically each month on your due date. To enroll:
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In the Visible app, go to Account > Autopay.
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On the website, go to Account > Payment Methods.
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Toggle Autopay on.
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Agree to the authorization to charge your default payment method monthly.
Once enabled, you don’t have to do anything more! Visible will withdraw the monthly payment on your billing date. You can cancel Autopay anytime.
Checking Payment History
Wondering when your most recent bill was paid? You can quickly view your payment history right in your Visible account:
On the Visible app:
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Tap on the Account icon.
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Scroll down to Payment History.
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Here you’ll see your payment dates, amounts, and statuses.
On the Visible website:
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Go to Account > Payment History.
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You’ll see a list of all your payments with their dates and details.
Checking your history makes it easy to view and track when bills were paid.
Tips for Hassle-Free Bill Payment
Follow these tips and best practices for a smooth, stress-free bill payment experience every month with Visible:
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Pay 7-10 days early to avoid last minute payment issues or forgetting your due date.
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Set payment reminders in your calendar for a few days before your bill is due.
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Enable Autopay so it’s one less thing to remember each month.
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Update your payment method right away if your card expires or is lost/stolen.
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Check your payment history occasionally to verify accuracy.
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Contact customer support if you encounter any payment problems. They’re available 24/7.
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Avoid paying on the due date as delays could disrupt service. Give yourself a buffer.
Paying your phone bill doesn’t have to be a chore. Hopefully these tips make staying on top of your Visible payments simple and straightforward. Reach out with any other bill payment questions.
Frequently Asked Questions About Paying Your Visible Bill
We’ve compiled some of the most common questions and answers about paying your Visible wireless bill:
How can I get a copy of my bill?
You can access your current and past billing statements in the Visible app under Account > Bills or on the website under Account > Bills. This will show your monthly charges.
What are the payment methods accepted?
Visible accepts all major credit cards, debit cards, PayPal, and Visible Gift Cards. The fastest option is paying directly from a bank account via debit card.
Is there a fee to pay my bill?
No, Visible does not charge any fees for making standard bill payments.
I paid my bill but my service was still interrupted, why?
If your service is disrupted despite paying on time, contact customer support. There may be a processing error or delay that they can identify and resolve quickly.
What happens if I miss my payment due date?
You have a grace period until 11:59pm on your due date to pay before service interruption. If your service is paused for non-payment, you can reactive it by paying the past due bill within 60 days.
Can I set up automatic payments?
Yes! You can enable Autopay in your account settings to have your bill paid automatically from your saved payment method each month.
How do I update my credit card on file?
In the Visible app or website, go to Account > Payment Methods, select your card, and edit the details or billing address as needed.
When will my payment be posted to my account?
Online payments via the Visible app or website are processed instantly. Mailed payments take 7-10 days to reflect in your account once received.
Hopefully these common questions provide more insight into how paying your Visible bill works. Reach out if you need any other payment issues addressed.
Get Help with Your Visible Bill Payment
Don’t hesitate to contact Visible’s award-winning customer service if you ever have any issues or uncertainty when it comes to paying your wireless bill.
There are a few ways to get assistance:
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Start a live chat session on the Visible website.
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Send a direct message on Facebook (@Visible) or Twitter (@Visible).
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Call customer support anytime at 1-866-556-2955.
Visible experts are available 24/7 to answer your billing and payment questions. They can walk you through troubleshooting any payment problems and ensure your service continues uninterrupted.
Pay Your Visible Bill with Ease
Paying your bill should be fast and straightforward each month. Set yourself up for success by enabling Autopay, adding your payment methods, an
