Having access to clean reliable water and sewer service is vital for every home and business. As a customer of the Albuquerque Bernalillo County Water Utility Authority (ABCWUA) it’s important to pay your monthly water bill on time and through a convenient method. This comprehensive guide will walk through the various ways you can pay your Albuquerque water bill.
About the Albuquerque Water Utility
The ABCWUA is the water and wastewater utility provider for the City of Albuquerque and much of Bernalillo County They supply over 180,000 accounts with safe drinking water and sanitary sewer service
As a customer, you receive a monthly bill for your water usage and sewer charges. It’s important to pay your bill by the due date to avoid any late fees or service disruption. The ABCWUA offers various payment options to fit any schedule or preference.
Ways to Pay Your Albuquerque Water Bill
The ABCWUA has several methods for customers to pay their monthly water and sewer bills conveniently:
-
Online – Pay by credit/debit card or e-check through the ABCWUA website anytime.
-
By Phone – Call the ABCWUA at 505-842-WATR (9287) and pay through the automated system using a card.
-
Automatic Bank Draft – Have your bill amount automatically deducted from your bank account each month.
-
By Mail – Mail your payment stub and check or money order to the ABCWUA office.
-
In Person – Visit the ABCWUA Customer Service Center at 1441 Mission Ave NE and pay by cash, check or card.
-
Payment Kiosks – Use the self-service kiosk located at 415 Silver Ave SW to pay by card.
-
Western Union – Make a cash payment at certain Western Union agent locations.
See the ABCWUA website for full details on payment options.
Paying Your Water Bill Online
Paying online through the ABCWUA website is one of the most popular and convenient ways to pay your Albuquerque water bill. Here is how the online payment process works:
-
Visit www.abcwua.org and click on “Pay Your Bill”.
-
Select whether you want to pay as a guest or log into your account. First-time users will need to create an account.
-
Enter your ABCWUA account number and 4-digit PIN or account credentials.
-
Choose a one-time payment or recurring auto-pay schedule.
-
Enter payment details including amount and payment method.
-
Provide your card number or e-check bank account information.
-
Review your payment info and submit.
-
You’ll receive a confirmation email once the transaction is complete.
Paying online takes just minutes and keeps your payment details encrypted and secure.
Tips for Paying Your Water Bill on Time
Follow these tips and best practices when paying your monthly Albuquerque water bill:
-
Pay a few days before the due date to ensure on-time delivery.
-
Opt for auto-pay or recurring payments to avoid missing payments.
-
Update your contact information if your address, email or phone number changes.
-
Contact ABCWUA immediately if you are unable to pay your bill.
-
Seek bill payment assistance if eligible based on income qualifications.
-
Notify ABCWUA if you notice any unexplained spikes in usage.
-
Monitor your daily water usage through the ABCWUA online portal.
-
Conserve water and fix leaks to help reduce your monthly water bill.
Paying on time and through a convenient method allows you to avoid penalties and keep your water service flowing.
Payment Assistance Programs
If you are having difficulty paying your water bill, the ABCWUA offers two assistance programs based on income qualifications:
-
** leak Repair Assistance Program** – Provides a one-time annual credit up to $300 for eligible low-income customers to repair leaking pipes.
-
Bill Pay Assistance – Offers a monthly bill discount of $13 for seniors over 65 and $27 for qualifying low-income households.
See the ABCWUA website for full details and how to apply for their payment assistance programs.
Billing and Service Questions
If you have any questions about your water bill or service, contact the ABCWUA Customer Service team for assistance:
-
Phone: 505-842-WATR (9287)
-
Email: [email protected]
-
Hours: Monday – Friday, 8am – 5pm
-
Address: P.O. Box 568, Albuquerque, NM 87103
ABQ Water Authority offers new incentives to help save water
FAQ
How do I pay my water bill in Albuquerque?
Bank Draft: We’ll take money out of your bank account every month to pay your bill in full. Online: Guest Pay (one-time) Sign In or Create Profile for more options including Recurring Payments.
What county is Albuquerque in?
Bernalillo County has more than 676,000 people living in it, making it the most populous county in New Mexico. The people who live in Albuquerque, the nearby villages of Los Ranchos and Tijeras, and the 111,000 people who live in the unincorporated areas of the county get a lot of public services.
How to start water service in Albuquerque?
Start Water Service: To start service, you must call New Mexico Water at least one business day before the date you want it to begin. If the water is off at the site, an adult must be there when the New Mexico Water service person comes to turn the connection on.
How do I make a payment in Downtown Albuquerque?
The self-service kiosk is accessible Monday to Friday, 8 a. m. to 5 p. m. Payments are accepted in cash, e-checks, and credit/debit cards. Cash payments must be made in the exact amount desired as the kiosk does not provide change. This partnership provides the only in-person payment option in Downtown Albuquerque for Water Authority customers.
Who manages water in Albuquerque NM?
Get in touch with the Water Authority: The Albuquerque Bernalillo County Water Utility Authority is in charge of water in the city of Albuquerque. The NM State Legislature set up this group in 2003, and the City and the County work together to run it.
How do I Pay my Water Authority Bill online?
Aside from the self-service kiosk, Water Authority customers can continue to pay their bills online at abcwua. You can pay at any Western Union location, by mail, at 842-WATR (9287), on watr.org, or at the Water Authority’s Customer Service Center at 1441 Mission Ave. in north-central Albuquerque.
Does Albuquerque Water Authority offer free parking?
This partnership provides the only in-person payment option in Downtown Albuquerque for Water Authority customers. At the Alvarado Square location on the southwest corner of Fifth Street and Silver Avenue, you can park for free.
Does Bernalillo County have a water authority?
“We’re very excited to announce this partnership with the Water Authority,” says Bernalillo County Treasurer Nancy M. Bearce. “This kiosk is the only way for people in the Downtown area to pay when they visit the Bernalillo County @ Alvarado Square building. It’s part of our one-stop shop model.” ”.
