How to Pay Your Water Bill in Hialeah, Florida

Paying your water bill is an essential responsibility for all residents and businesses in Hialeah. The city relies on these payments to maintain and improve water infrastructure and services. This article will provide a comprehensive guide on how to pay your Hialeah water bill quickly and easily.

Overview of Hialeah’s Water and Sewer Services

The City of Hialeah provides water and sewer services to over 200,000 residents across nearly 22 square miles. The city’s Department of Public Works manages drinking water treatment and distribution as well as sewage collection and wastewater management.

Hialeah operates its own water treatment plant that draws groundwater from the Biscayne Aquifer. This pristine water source requires minimal treatment before being pumped to homes and businesses through over 500 miles of water mains. The city’s sewer system includes 350 miles of collection lines funneling wastewater to regional facilities for processing.

Keeping these complex systems running requires significant resources. Water and sewer fees charged to customers provide the majority of funding for operations, maintenance, and capital improvements. By paying your bill promptly each month, you help ensure continuous upgrades and reliable services.

Reviewing Your Water and Sewer Bill

Water and sewer charges are billed together in Hialeah. If you receive city services, you’ll get a monthly utility bill. Here’s what to look for on your statement:

• Account information This identifies the service address, account number, and billing period Verify it’s correct

• Previous balance Any amount past due from earlier bills,

• Payments: Credits for payments received during the billing period.

• Water usage charges: Based on actual or estimated meter readings of water consumed.

• Sewer charges: A fixed rate based on your water meter size.

• Solid waste fee: For residential garbage collection.

• Taxes and fees Utility and franchise taxes.

• Current charges: Total amount owed for the billing period.

• Due date: When payment must be received to avoid penalties.

You can catch problems early if you keep a close eye on your monthly charges and usage. You can also better manage your household budget.

Ways to Pay Your Hialeah Water Bill

The City of Hialeah offers many payment options to fit any schedule and preference:

Pay Online

Xpress Bill Pay, the city’s online payment system, is the fastest and easiest way to pay. One-time payments are safe, and you can also set up automatic payments to happen on a regular basis. Registered users can also go paperless and view billing history.

Pay by Phone

Call (833) 209-1975 at any time to reach the Xpress Bill Pay toll-free automated phone system. If you want to pay with a credit or debit card or an electronic check, have your account number ready.

Pay by Mail

Detach the payment stub from your paper bill and enclose it with a check or money order payable to City of Hialeah. Use the return envelope provided and allow 7-10 days for delivery. Send payments to:

City of Hialeah
PO Box 912820
Denver, CO 80291-2820

Pay in Person

This is where you can pay your water bill: 3700 W 4th Ave, City of Hialeah Service Center. You can pay with cash, check, credit/debit card. This office is open Monday-Friday from 8:30am to 5:00pm.

You can also pay by check or money order at the drop boxes at City Hall, Fire Station #1, or Fire Station #2. Drop payments off any day of the week.

Pay at Authorized Retailers

For convenience, Hialeah allows water bill payments at participating retailers including Amscot, CVS Pharmacy, Farmacias El Amal, Publix, Sedano’s, and Winn-Dixie. Locations nearest you can be found on your bill or the city website. Service fees may apply.

Payment Assistance Programs

If you’re struggling to keep up with water payments, Hialeah offers programs that may help including:

• Payment arrangements: Set up a payment plan tailored to your financial situation.

• Extended due dates: Qualified seniors or disabled customers can opt to have bills due on the 25th day of the month.

• Utility billing audit: Review your account for potential credits or ways to lower your bill.

• Leak adjustment policy: Receive a one-time bill credit for unusually high usage from an underground leak.

Contact the city’s utility billing department for details on applying for these assistance options. Catching up on past due balances helps avoid additional fees or service interruptions.

Avoid Late Fees and Disconnection

To keep your water flowing, make sure to pay your bill by the due date printed on your statement. Hialeah charges the following penalties on past due accounts:

• 5% late fee assessed 20 days after the due date
• Disconnection warning notice issued after 30 days overdue
• $50 disconnection fee added after 40 days overdue
• Water service physically disconnected after 50 days overdue

Service won’t be restored until the full past due balance and fees have been paid. Protect your credit score and maintain uninterrupted water services by paying on time every month.

We all depend on clean running water in our homes and businesses. Paying your utility bill promptly is a small price for this modern essential. The City of Hialeah offers convenient payment options and assistance programs to make it easy to keep your account current. Monitoring your monthly usage and charges will help avoid surprises. Staying on top of your water bill responsibilities allows Hialeah to continue delivering the highest quality drinking water and sewer services.