How to Pay Your Water Bill in Jackson, Mississippi

Paying your water bill is an essential responsibility as a resident of Jackson, Mississippi. The city’s water and sewer services are managed by the Jackson Public Works Department and paid through the utility company JXN Water. Here’s a comprehensive guide on how to pay your Jackson water bill including information on payment options, assistance programs, and managing your JXN Water account online.

Overview of JXN Water

JXN Water is the utility provider that handles water and sewer services for the city of Jackson. They are responsible for the operation maintenance billing and collection for water and wastewater services. JXN Water provides services to over 150,000 residents in Jackson and some surrounding areas.

As the utility provider, JXN Water is who you pay your water bill to each month as a Jackson resident They offer a range of payment options and programs to assist customers in paying their bill and managing their account.

Payment Options for Your Water Bill

JXN Water offers several convenient payment options to pay your monthly water/sewer bill:

• Online—Online payment through the JXN Water website is the most common way to pay. You can use a debit card, credit card, or electronic check to pay. You can make payments online at any time, and you can see your balance and payment history.

• By Phone: To pay by phone, call 601-960-1778 and speak to an automated JXN Water line. For payment, you’ll need your 10-digit account number. You can use a credit or debit card or an electronic check.

• In Person – Visit the JXN Water downtown office at 2072 Riverside Drive to pay by cash, money order, credit/debit card or check.

• By Mail – Mail in a check or money order payment to JXN Water’s payment processing center. Include your payment stub from your water bill.

• AutoPay – Sign up to have your water bill paid automatically each month directly from your bank account. This ensures on-time payment and convenience.

JXN Water does not currently accept payments through third party bill pay services or apps. Payments should be made directly to JXN Water through one of the above options.

Setting Up Online Account Access

Setting up an online account with JXN Water is the easiest way to pay your Jackson water bill. Here are the steps to get started:

1. Go to jxnwater.com and click on “My Account” then “Log In or Sign Up”.

2. Click on “Apply for New Service” if you don’t already have an account.

3. Type in your 10-digit JXN Water account number, 4-digit PIN number, and contact information.

4. Create a username and password. Be sure to record these details for future log in.

Once your online account is created, you can conveniently do the following:

• View and pay your Jackson water bill online 24/7
• Sign up for monthly AutoPay of your bill
• Monitor your daily water usage and billing history
• Receive notifications from JXN Water
• Manage account and billing details

Maintaining an online account with JXN Water provides the most options for managing payment of your Jackson water utility bills.

Payment Assistance Programs

If you are having difficulty paying your water bill in Jackson, JXN Water does offer two assistance programs for qualifying low income residents:

• Project Share Water Bill Assistance – This program provides a credit on your monthly water bill if you meet the income eligibility guidelines. You must apply and provide income verification.

• Water Sewer Bill Relief (SNAP) – This program discounts your monthly sewer bill charge if you are currently enrolled in the SNAP food stamps program. You must show proof of SNAP enrollment.

In addition to these programs, JXN Water can make payment arrangements if you are behind on your bill. You can call 601-960-1778 to discuss bill payment assistance options available.

Avoid Late Fees and Disconnection

To avoid late fees and potential water service disconnection, it’s essential to pay your JXN Water bill by the due date each month. Bills are issued monthly and the due date is 21 days from the billing date.

If payment is late, a 10% penalty fee is added to your account. If the bill remains unpaid, a disconnection notice will be sent and water service could eventually be turned off. Reconnection involves payment of all past due amounts and a $40 service fee.

Setting up AutoPay is the easiest way to avoid late payments. You can also call JXN Water at 601-960-1750 if you anticipate issues paying on time in a particular month and they may be able to make arrangements. Keeping your account in good standing ensures you continue receiving uninterrupted water service.

Steps for Paying Your Bill

Paying your water bill to JXN Water involves just a few quick steps:

1. Locate your water bill, either the paper copy or view it online in your account. The amount due and due date will be clearly listed.

2. Select your preferred payment method – most convenient is online through your account, or by phone, mail, in person, or AutoPay.

3. Provide your 10 digit JXN Water account number to ensure payment is applied correctly.

4. Keep the receipt or confirmation number for your records. Payment typically processes in 2-3 business days.

5. Log in and check your account in a few days to confirm the payment was received and your balance is paid in full.

Following these steps each month by the due date will keep your Jackson water account current and avoid any service disruptions.

Closing Your JXN Water Account

If you are moving out of Jackson, you will need to close your JXN Water account. Here is the process:

• Call JXN Water at 601-960-1750 at least 3 days before your move date to request your account be closed. Provide your forwarding address and move out date.

• You will receive a final bill that covers your last billing cycle. Payment of this final bill will close out your account.

• Service at your old address will be discontinued on the date you provide. Make sure all faucets are turned off.

• Return to JXN Water any water meter keys you were issued during your service. There may be a fee if keys are not returned.

Closing your account ensures you won’t continue receiving any ongoing bills from JXN Water after your move from Jackson.

Key Takeaways for Paying Your Jackson Water Bill

• JXN Water is the utility provider that handles water/sewer service and billing for Jackson residents

• Convenient payment options include online, phone, mail, auto-pay and in person

• Set up online account access to easily manage payments and account details

• Assistance programs like Project Share and SNAP discounts are available for low income residents

• Pay bills by the due date to avoid late fees and potential disconnection

• Closing your account involves calling JXN Water 3 days before your move and paying any final bill

Understanding the proper steps for paying your monthly water bill ensures your service continues uninterrupted. Follow this guide to pay your Jackson water bill to JXN Water smoothly and avoid any issues.