Paying your water bill is an essential responsibility for every resident and business in Laredo. As a homeowner or renter, you rely on access to clean water for drinking, cooking, cleaning, and more. Keeping your water account in good standing ensures continuous service and avoids late fees or shutoffs.
In Laredo, the city’s Utilities Department handles water billing and payments for households and commercial properties. They make the process easy by offering multiple payment options online, by phone, by mail, or in person I’ll walk through the various methods available so you can choose the most convenient way to pay your Laredo water bill
Understanding Your Water Bill in Laredo
Your water bill provides important details about your account and usage. It shows your previous balance, new charges, payments made, and the total amount due. The bill also displays the due date, after which late fees apply if unpaid.
In the charges section, you can see how much it costs for water service, sewer service, water use, and any other fees. How much water you use is measured by your water meter in hundreds of gallons (HCF). This is how much you are charged for water use. The bill shows current and historic readings of your meter.
Laredo has different water rates for homes and businesses. For homes, there is a fixed base charge and then rates change based on how much water is used per hecf. Commercial accounts have monthly base fees that depend on the size of the meter plus charges for water use.
Knowing how to read your water bill helps you understand what you owe each month. Be sure to review the Utility Department contact information on your bill in case you need help or want to set up new services.
Ways to Pay Your Laredo Water Bill
The City of Laredo offers numerous payment options to fit any schedule or preference. Here are the main methods available:
Pay Online
Going to the Click2Gov website to pay is the fastest and easiest way to do it. Visa, Mastercard, or American Express debit or credit cards are safe ways to pay. Log in to access your account and full billing history. A $2. 75 convenience fee applies to online payments.
Pay by Phone
You can use Visa, Mastercard, or American Express to pay over the phone by calling 956-721-2032. Have your account number ready to process the payment easily. A $2. 75 convenience fee also applies to phone payments.
Pay at a Drive-Thru
Visit the Drive-Thru service located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Pay with cash, check, money order, or card from the convenience of your vehicle.
Pay by Mail
Send a check or money order to City of Laredo, P.O. Box 6548, Laredo, TX 78042. Include your account number on the check. Allow 7 days for mailed payments to process.
Pay by Bank Draft
Sign up for automatic monthly bank drafts from your checking account to pay your water bill. Drafts occur on your due date each month. This convenient option has no fees.
Pay at a Kiosk
Use the self-service kiosks located at City Hall, City Hall Annex, Municipal Court, and Fire Station #8. Kiosks accept bills, credit/debit cards, checks, and cash 24/7.
Pay in Person
Visit City Hall or City Hall Annex to pay by cash, check, or money order in person. Various other pay stations also accept in-person payments for a convenience fee.
Financial Assistance Programs
Laredo offers an Affordability Assistance Program for customers who meet income qualifications. The Utility Department also has deferred payment plans available if you need help paying your balance.
Payment Deadlines and Late Fees
Water bills in Laredo are issued monthly and are typically due 20 days after billing. The exact due date is printed clearly on your bill.
If your payment is not received by the due date, a 10% late penalty applies. Failure to pay accumulated bills can result in water service shutoff. Pay promptly each month or set up automated payments to avoid any late fees or collections actions against your account.
Setting Up Recurring Payments
Enrolling in recurring automatic payments helps avoid forgotten bills and late charges. The most popular options are:
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Online account – Store your payment method to have the amount due deducted monthly.
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Bank draft – Authorize a draft from your bank account each month.
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Auto pay – Allow your credit card on file to be charged on the due date.
Contact Customer Service to set up these convenient autopay programs for your water account.
Getting Account Alerts and Paperless Billing
Another way to stay on top of your water bill is by going paperless. When you enroll in e-billing, your statement will be emailed rather than mailed. You’ll get a reminder when your bill is ready to view and pay online.
Opt in for account alerts to receive notifications about due dates, past due status, excessive use, and other important events. Customize your alerts via your online account or by calling Customer Service.
Going paperless and setting up alerts helps you monitor your water account digitally and avoid in-person trips and mail delays.
Understanding Water Usage and Charges
When reviewing your monthly water bill, check your current usage compared to previous months. Look for significant spikes that could indicate leaks or other problems. Know that utility rates in Laredo include:
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Base charge – Fixed fee for service and meter access
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Water usage – Rate per 100 gallons (HCF) consumed
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Wastewater – Based on your water consumption
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Regulatory fees – Cost recovery surcharges
Higher usage leads to increased water and sewer charges. Check for leaks, run dishwashers/washing machines only when full, install low-flow fixtures, and take other steps to conserve water and lower your bills.
Avoiding High Bills and Leaks
Small leaks cause thousands of gallons in wasted water annually. Here are tips to prevent leaks and avoid surprise spikes in your water charges:
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Check for running toilets, dripping faucets, malfunctioning sprinklers, and leaky outdoor spigots. Even minor leaks add up over time.
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Replace old fixtures and appliances with new water efficient models.
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Monitor your usage online for abnormal spikes that signal leaks.
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Shut off water at vacant rental units or seasonal properties during vacancies.
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Insulate water pipes to avoid bursts and leakage during freezing weather.
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Maintain your private lateral sewer line to prevent costly backups and overflows.
Address plumbing leaks promptly and practice conservation habits to control water expenses.
Moving In or Out of a Laredo Home or Business
Contact the Laredo Utility Department whenever you are moving into or out of a property in the city. To start new service, you’ll need to provide your name, address, and requested start date. Make sure prior accounts are fully paid before opening new ones.
To stop service at your current address, give advance notice of your move out date. You may be responsible for charges until the account is officially closed. Forwarding your mail with the USPS also ensures any final bills reach you. Schedule a final meter read and closing of your water account.
Moving in? Be sure to get the utilities transferred into your name right away. Moving out? Don’t keep paying for water usage at an empty property.
Understanding Sewer Charges on Your Bill
Along with water delivery and consumption costs, Laredo utility bills also cover sewer services. Sewer rates are based on your metered water usage since that measures your discharge back into the wastewater system.
Sewer charges are billed monthly along with your water usage fees. The rates include operating, maintaining, and improving the city’s wastewater collection and treatment. Proper sewer funding protects water resources, public health, and the environment.
If you have questions about the wastewater portion of your bill, contact the Utility Department for more details on how these essential services are funded.
Finding Billing Help and Account Info
Laredo’s Utility Department provides excellent customer service to help citizens and businesses manage water accounts. Contact them for billing questions, payment support, service changes, and account maintenance:
Phone: 956-727-6402
Email: [email protected]
Website: www.laredoutilities.com
In person: City Hall Annex at 1102 Bob Bullock Loop
The friendly utility staff can explain your bill, take payments, set up new service, update account details, and more. Access account info and manage payments 24/7 through the self-service online portal.
Staying current on your water account ensures your family or business has continuous access to this vital resource. Use the available payment methods that fit your needs and budget. Seek help early for any issues paying your Laredo water bill on time. Maintaining good standing keeps the water flowing to your tap!
How to Pay Your Bill
You can pay your water utility bill different ways. We offer an Affordability Assistance Program for certain qualifying customers. We also offer electronic notifications in addition to hard copies of your statement. You can opt-in by registering your email address with our Customer Service team at City Hall Annex.
You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information. A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Note that payments are posted the following business day.
Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express. ) A $2. There is a $75 fee to use this service, and the ordinance will go into effect as soon as the utility software is updated, but not before January 2, 2023. Remember to have your account number ready. For other inquiries, call our customer service team at 956-727-6402.
The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.
Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.
Pay by Bank Draft
The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review. Click here to sign up.
New kiosks allow water bill payments 24/7 – LAREDO, TX
FAQ
How much is the water bill in Laredo, Texas?
The average Laredo household pays $63. 65 on water and wastewater services each month, not including taxes, trash pickup, etc. This is significantly lower than the water prices in most other Texas cities, Jackson said. The average in Texas is $90. 55 a month.
What is the payment number for El Paso water?
You can pay your bill in a number of ways, depending on where you are: by phone (915) 594-5500, option 1, after choosing your language; by mail (check or money order); or in person at any El Paso Water P O. Box 511 El Paso, TX 79961-0511. Payment LocationsCash Check Money OrderExpanded locations throughout town.
How do I pay my Lee County utility bill by phone?
Customers can make payment on their utility bill by phone using a debit card, a credit card, a checking account or a savings account by calling 1-855-895-6939. They will be prompted to enter utility account number and billing zip code.
How do you pay a water bill in BC?
Pay online through your bank, it’s the quickest and easiest way. You can also pay at an ATM or dropping off a cheque. There are several different ways to pay your utility bill.
Where can I pay my water bill in Laredo TX?
Courtesy David Alegria, Laredo, TX – The City of Laredo is happy to say that four (4) new kiosk payment centers have been set up around the city so that people can pay their water bills. The kiosks can be found at the following places: City Hall, 1110 Houston Street, on the north side of the building
What does Laredo Utilities Department do?
Connect with us on social media. Laredo Utilities Department 2024. All Rights Reserved. City of Laredo Utilities Department to provide the community with continuous, superior water and wastewater services.
How do I pay a credit card in Laredo?
You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information.
Can you deposit cash in a Laredo utility drop box?
Customers cannot deposit cash in the drop box. The City of Laredo is making every effort to utilize the kiosks to their utmost potential and is working diligently to expand their payment services to include other bill payments. Other payment options that are still available to utility customers include:
Does Laredo have a bank draft service?
The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month.
Does Laredo have new registration software & process?
: City of Laredo Utilities Customer Service Center to Implement NEW Registration Software & Process for Its Utility Customers. For information click here. Recently Moved Into a New Home? Setting up your water is an important step in any homeowners journey. We’re here to help make the transition from one home to another easy.
