How to Pay Your Water Bill in Mission, Texas

Paying your water bill is an essential part of being a resident in Mission Texas. The city provides water services to residents and businesses and in return you must pay your water bill regularly and on time. This article will explain the different ways you can pay your Mission water bill, give tips on understanding your bill, and provide answers to frequently asked questions.

Ways to Pay Your Mission Water Bill

There are a few different options for paying your water bill to the City of Mission depending on your preferences and situation:

Pay Online

The easiest way for most people to pay their Mission water bill is online through the Municipal Online Payments website. You can either do a quick one-time payment or set up an account.

To do a quick one-time payment, you just need your account number and you can immediately pay with a credit/debit card or e-check.

Setting up an account allows you to view bill details, see payment history, set up automatic payments, and more. You can also pay by phone by calling 956-580-8660.

Pay by Mail

You can mail in a check or money order payment to the City of Mission’s utility billing department at

City of Mission
Utility Billing
P.O. Box 92070
McAllen, TX 78502

Be sure to include your remittance stub and write your account number on the check. Allow 5-7 business days for mail delivery.

Pay in Person

You can go to the City of Mission Utility Billing Office at… to pay your water bill in person.

1201 E 8th Street
Mission, TX 78572

Their office hours are Monday-Friday 8am-5pm. When you pay in person, you can use cash, a check, a money order, or a credit or debit card.

Pay Automatically

Setting up automatic bill payments can save you time and hassle. This way your bill gets paid on time each month automatically without you having to remember.

You can set up automatic payments through your bank or through the Municipal Online Payments site if you create an online account.

Pay Late/Disconnected Bills

If your bill is past due, you’ll need to call 956-580-8660 to pay the extra amount and get your service back on. A $25 reconnection fee will be charged per account. Payment must be made before they will reconnect service.

Understanding Your Water Bill

When you receive your water bill in the mail or view it online, there is actually a lot of information contained in your Mission water bill about your account and usage. Here are some key parts to understand:

• Account number – This unique number identifies your water account. You’ll need it to pay your bill or inquire about your account.

• Service address – The address where your water service is being provided. Verify it’s correct.

• Billing date – This is the date your bill was generated and mailed/emailed.

• Due date – The date your payment must be received by to avoid penalties. Mark your calendar!

• Previous balance – Any balance owed from previous billing periods. This gets rolled over if not paid.

• Payments – Lists any payments received on the account during this billing period.

• Water usage – Shows how many gallons of water you used in the billing period and the charge per gallon.

• Water fees – Base charge for service, meter fee, etc.

• Taxes – Any city/county taxes applied to the water service.

• Total current charges – The total of all charges and fees on this bill.

• Total due – This is the full payment required combining current charges and any past due balance.

Carefully reviewing the details on your water bill can help you understand the charges and catch any potential errors. Reach out to the utility billing department with any bill questions.

Frequently Asked Questions About Mission Water Bills

Paying your water bill doesn’t have to be complicated if you understand the process. Here are answers to some frequently asked questions:

How often do I get a water bill?
Bills are sent out monthly and are typically due 21 days after the billing date.

What if I’m going on vacation?
You can request to have your service temporarily turned off to avoid charges while you’re away. Contact utility billing in advance.

What if I move?
Make sure to contact the water department right away to finalize or transfer your account. Provide 2 days notice to schedule a final meter reading.

How can I check my water usage?
You can see your monthly usage in gallons on your printed bill or online. Installing a water meter monitor can also help track.

What if I think my bill is wrong?
If you suspect an error on your bill, contact the billing department right away to investigate and make corrections.

How do I sign up for paperless billing?
You can enroll in e-bills through the online payment system instead of mailed paper bills. Just need an email address.

What if I’m having trouble paying?
If you’re struggling to pay, contact billing immediately to discuss payment plan options and avoid disconnection.

Who do I call for service issues?
For water service problems, leaks, pressure issues or emergencies, contact City of Mission Public Works at 956-580-8780.

Understanding your responsibilities when it comes to paying your water bill on time will help keep service running smoothly. Reach out to the City of Mission utility billing department if you have any other questions!