Paying your water bill online is a convenient way for residents of Robeson County, North Carolina to take care of this essential utility payment. With more aspects of life being handled online, online bill pay has become an indispensable service for many. Below I’ll walk through everything you need to know about paying your Robeson County water bill online.
Overview of Paying Water Bills Online in Robeson County
Robeson County offers an online payment system for residents to pay their water bills. This allows you to securely pay your bill from the comfort of your home or on the go from a smartphone or tablet. The online payment portal is available 24/7, so you can pay at your convenience.
Some key advantages of paying your Robeson County water bill online include
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Convenience: You can pay from anywhere at any time, without having to go to an office or call and wait on hold.
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Payment History – View payment history and billing details online.
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Auto Pay: Set up recurring payments that will happen on their own to make sure you pay your bill on time every time.
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Paperless Billing – Go paperless and receive bills electronically via email.
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Security – Payment portal uses industry standard encryption for safe, secure transactions.
Online payment makes it easy to keep track of this monthly bill and keeps you from having to pay late fees. Going paperless also reduces waste and clutter. Overall, the online system makes it easy to pay your Robeson County water bill.
How to Pay Your Water Bill Online
Paying your water bill through the Robeson County online payment system is simple and straightforward. Just follow these steps:
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Visit the Online Payments Page – Go to the Robeson County Online Payments page. This is where you’ll find links to pay various county bills.
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Select Water Bill – Under the “Online Payments” section, click on the link for paying your water bill online. This will direct you to the payment portal.
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Enter Your Information – On the payment portal, enter your account number and any other required information like service address. Make sure all information entered matches your billing details.
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Click on “Payment Method” to pick how you want to pay. You can use a credit or debit card, an electronic check from your bank account, or any other option that is available. Credit card payments typically have a small fee.
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Complete Payment – Enter payment details including amount due and submit. You’ll receive a confirmation email with details of the transaction.
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Setup AutoPay (Optional) – For convenience going forward, you can enable automatic payments so your bill gets paid on its own each month.
And that’s it! The online process makes paying your water bill fast and hassle-free. No need to wait on hold or drive to an office.
Tips for Paying Your Water Bill Online
Keep these tips in mind to ensure smooth transactions when paying your Robeson County water bill online:
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Have your most recent bill handy – This ensures you enter the correct account number and amount due.
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Double check account and payment info – Mistakes could lead to processing issues and late fees.
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Pay a few days early – Processing takes 1-2 business days so pay early to avoid late fees.
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Setup text/email reminders – Sign up for bill due date alerts so you never miss a payment.
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Check payment history – Log in anytime to view payment history and confirm past bills were paid.
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Contact utility billing – If you have questions or issues, call or email Robeson County Utility Billing for assistance.
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Update contact info – To receive paperless billing and alerts, keep your email and mobile number current.
Following these tips will help avoid headaches and ensure your water payments always process correctly and on time when paying online.
Online Payment Problems and Solutions
Paying your bill online typically goes smoothly. But occasionally issues may arise with the online system or your specific account. Here are some common problems and troubleshooting tips:
Can’t log into your account – Double check your account number and password if you’re registered. Click “forgot password” link to reset if needed. Contact billing office if still unable to access account.
Wrong amount due – Log into account and verify amount listed matches most recent bill. Update amount if needed before submitting payment.
Payment confirmation email not received – Check junk email folder. See if payment is listed in your account history as verification. Contact billing if still no confirmation.
Payment processed but water still disconnected – Processing takes 1-2 days. If still disconnected after 2 days, contact billing to investigate issues.
AutoPay not working – Make sure your payment method on file hasn’t expired. Log in and update as needed. Contact billing if AutoPay still not working.
Credit card declined – Enter card details again and retry payment. Contact card issuer if card keeps getting declined. Use alternate payment method.
Contact Robeson County Utility Billing by phone or email if you encounter any other persistent issues that you’re unable to resolve yourself.
In Person Payment Options
While paying online is preferred for convenience, you can still pay your water bill in person at the Robeson County Public Utilities office located at:
Public Utilities
300 Legend Rd.
Lumberton, NC 28358
Payments can be made weekdays between 8 AM and 5 PM by cash, check, money order or credit/debit card. There may be longer wait times paying in person versus online.
You can also mail in a check or money order payment to the utility billing address printed on your physical paper bill. Allow 5-7 business days for mailed payments to process. Due to delays, mailing is not recommended if making a last minute payment by the due date.
AutoPay and Paperless Billing Options
Two other online features to take advantage of are AutoPay and Paperless billing.
With AutoPay, your water bill is paid automatically each month on the due date using your default payment method on file so you don’t have to manually go in and pay each time. This prevents late fees and freezes you from having to remember paying each month.
You can also go paperless to receive water bills electronically via email rather than through the mail. This reduces clutter, saves paper, and allows instant access to view your bill through the online portal as soon as it’s generated.
Both AutoPay and Paperless billing can be enabled when logged into your online payment account. I recommend taking advantage of these to maximize convenience when paying your Robeson County water bill online.
Paying your water bill online with Robeson County allows fast, easy, and secure access to take care of this essential utility payment. With conveniences like automatic payments and paperless billing, managing your account is simple and hassle-free. Just be sure to follow the online payment steps accurately, enable useful account features, and reach out for assistance if any trouble arises. With the online portal, paying your water bill can be done in minutes from anywhere.
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How do I make a payment to Robeson County Water Department?
You can create a new account on the Robeson County Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
What services are available in Robeson County?
In Robeson County, you can Pay Taxes Online, Pay Water Bill Online, View Deed Info Online, and access the Robeson GIS System Online. As well as these services, the government also handles waste management, taxes on land and water, rates and county and fire property taxes, and has tax staff.
What does Robeson County Water Department do?
Water Utility Company Public Works Department Government Agency Utility Company Water and Wastewater Services The Robeson County Water Department, located in Lumberton, North Carolina, is a public works department responsible for providing water and wastewater services to citizens, businesses, and industries within the corporate city.
Does Robeson County Water Department accept credit cards?
Robeson County Water Department accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Robeson County Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit.
Which departments are in Robeson County?
In Robeson County, you can find the following departments:
What is the Robeson County Health Department project?
RFQ: The project for the construction of a new Robeson County Health Department Building is called CODE RED. Please sign up for: Robeson County Economic Development Video Archive.
