The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our main job is to accurately collect the data we need to keep water flowing to about 18,000 homes and to make monthly bills for our customers who use a lot of water.
This is done by reading water meters in person, analyzing the data, and sending these results for billing purposes.
The department is also where people can pay their city’s water bills and get help with a wide range of issues related to the city’s water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Paying your water bill online is a convenient option for Roswell residents. The city offers an easy-to-use online payment system that allows you to view and pay your bill completely online. This article will explain how online bill pay works in Roswell the benefits of paying online, and tips for using the online payment system.
How Online Bill Pay Works in Roswell
MuniSelfService is the name of the online payment system that the City of Roswell uses. You need to make an account on the MuniSelfService website before you can pay your water bill online.
To create an account, you’ll need your 10-digit account number from your latest paper bill You’ll also need to verify your account with either the street number of your service address or your Social Security Number
Once your account is created, you can view and pay your water bill completely online anytime. You can opt for one-time payments or set up recurring payments to be made automatically each month. The online system accepts Visa, MasterCard, Discover and American Express.
You’ll get emails when your bill is ready and when your payment goes through. Your account keeps track of all the online payments you’ve made, so you can see what bills and payments you made in the past.
Benefits of Paying Your Water Bill Online
Paying your Roswell water bill online has many advantages:
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Quick and simple—after setting up your account, it only takes a few clicks to pay. When compared to mailing in payments, this method is quick and easy.
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Don’t pay late fees—when you pay online, your payment is processed right away, so you don’t have to worry about late fees caused by postal delays.
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Automatic payments – By setting up recurring payments, your bill gets paid on time every month automatically without you having to remember.
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Payment history – Your account stores a record of all your past bills and payments, allowing you to review payment history.
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Email notifications – Get reminders when your bill is ready and confirmation when payments go through.
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Environmentally friendly – Paying online saves paper and reduces waste compared to printed bills and checks sent through the mail.
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Secure payments – The payment system uses industry-standard encryption to protect your financial information.
Tips for Using the Online Payment System
Follow these tips for the smoothest experience using the online bill pay system:
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Have your account number handy when you create your online account. This 10-digit number is printed on your paper bill.
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Opt for paperless billing to avoid receiving a paper bill in the mail. After creating your online account, you can change your preferences to go paperless.
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Save your online account login so you don’t have to enter it each time. The system will keep you logged in on your personal device for convenience.
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Set up text or email reminders to get notified when your bill is ready or a scheduled payment will be processed.
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If making a one-time payment, be sure to pay a few days before your due date in case of processing delays. For recurring payments, choose a payment date at least 5-7 days before the due date.
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Update your payment method promptly if your credit card expires or is lost/stolen. The system will notify you if a payment fails.
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Review your account settings periodically to ensure your contact information, payment method, and paperless preferences are up to date.
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Contact the utility billing office if you need help with your online account. Their customer support team can assist with account issues.
Paying your water bill online with the City of Roswell’s MuniSelfService system is a quick, easy, and secure way to stay on top of your payments. By setting up an online account, Roswell residents can view their water usage, receive email notifications, make one-time payments or schedule recurring payments, and avoid late fees. With the many benefits of online bill pay, utilizing this system can make paying your water bill much simpler and efficient.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
For anyone who has questions or concerns about their water bill, they can call (575) 624-6711 or email
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The real increase means different amounts of money for each customer, based on the size of their meter and how much water they use.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Online Water Bill Payment System How To
Are credit card payments made on the city of Roswell secure?
Credit card payments made on the City of Roswell’s website are made through a secure and encrypted method. The server encrypts this information to ensure privacy and protection of sensitive information.
What does the utilities billing department do?
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services. Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers’ monthly water usage bills.
Is Roswell an equal opportunity employer?
The City of Roswell is an equal opportunity employer. 3. What should I do if my trash wasn’t picked up? If your trash wasn’t picked up on the correct day, call the sanitation department at 575-624-6746. Note: The sanitation department alters pickup schedules on weeks with a city-observed holiday. 4. How do I get a garage sale permit?.
