The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Having access to clean reliable water in our homes is something most of us take for granted. But keeping water flowing involves infrastructure treatment, testing and other behind-the-scenes work performed by city utilities departments. As a customer, your role is paying your water bill. This article will cover everything Roswell, NM residents need to know about paying city water bills conveniently and on time.
Overview of Roswell Water Bills
In Roswell, the city utility department handles water treatment and delivery to over 18,000 households and businesses Customers are billed monthly for their water usage along with sewer and sanitation services
Bills are calculated based on meter readings which determine how much water was consumed. Meter readings are performed manually each month by city utility staff. Rates are set by Roswell city ordinances.
Water bills include usage charges, base facility charges and applicable taxes. Sewer charges are based on your water consumption. A fixed sanitation fee is charged for trash collection services.
Water Bill Payment Options in Roswell
The City of Roswell offers various payment options to make it easy and convenient for all customers to pay their water bill on time each month:
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Online – Pay via the online citizen self service portal. Recurring payments can also be set up.
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Phone – Call the Utility Billing office at 575-624-6711. Payments are accepted over the phone.
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Mail – Send a check or money order payable to City of Roswell Utility Billing.
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In Person – Pay with cash, check or credit/debit card at the Utility Billing office.
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Drop Box – Place your payment in the drive-up drop box across the street from the Utility Billing office.
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Auto Bill Pay – Your bill can be paid automatically each month directly from your bank account.
Tips for Paying Your Roswell Water Bill
Follow these tips and best practices when paying your City of Roswell water utility bill:
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Pay your bill in full each month by the due date to avoid penalties.
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Sign up for paperless billing to receive bills electronically rather than by mail.
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Set up recurring payments or auto bill pay so your bill gets paid automatically.
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Notify the utility billing office if your contact information changes so you continue receiving bills.
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Consider consolidating payments by enrolling in the city’s monthly consolidated billing.
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Contact customer service immediately if you anticipate having difficulty paying on time. Payment plans can be arranged.
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Ask the utility billing office about budget billing if you want to even out payments over the year.
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Monitor your usage online using the meter reading portal and address any abnormal consumption.
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Be aware of seasonal rate increases in the summer when water demand is higher.
What Happens if You Don’t Pay Your Water Bill in Roswell?
It’s crucial to pay your water bill fully and on time each month. Here’s what can happen if you let your City of Roswell water bill become past due:
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A late fee will be charged if not paid by the due date. This is typically 10% of the balance due.
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The city will mail a past due notice requesting immediate payment after an initial late period.
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If the bill remains unpaid, a door tag will be placed at your home as a disconnection warning.
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The water service will eventually be shut off due to non-payment. A reconnect fee will then apply.
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Any unpaid balance will be sent to collections which can impact your credit score negatively.
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A lien may be placed on your property for the unpaid balance, fines and fees.
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Formal collection proceedings may begin through the magistrate court system.
Avoid these outcomes by promptly paying your water bill each month. Communicate with the City of Roswell Utility Billing office about payment plan options if you are ever struggling to pay on time. Maintaining good standing ensures your water service continues uninterrupted.
Where to Go for Questions About Your Water Bill
The City of Roswell Utility Billing department is available to assist customers Monday through Friday 8:30am to 4:00pm. Reach out to them via:
Phone: 575-624-6711
Email: [email protected]
In person: 415 N Richardson Ave, Roswell, NM 88201
Be sure to contact Utility Billing any time you need help understanding your bill, making payments, updating account information or resolving issues. They can explain charges, offer payment plans and provide other billing guidance.
Paying your monthly water services bill is a responsibility all customers must fulfill. With convenient payment methods and great customer service, the City of Roswell makes it simple to pay your water bill on time every month.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Online Water Bill Payment System How To
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