The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Having running water in your home or business is essential, and paying your water bill on time is important for maintaining uninterrupted service. The City of Roswell offers various convenient payment options to fit different needs and preferences. This article provides a step-by-step guide to paying your Roswell water bill quickly and easily.
Online Payment
The easiest way for most customers to pay their Roswell water bill is online through the customer self-service portal. To use the online payment system:
- Go to the portal website and click “Pay Water Bill”.
- Sign into your account or register as a new user if it’s your first time.
- Select your payment method – credit/debit card or eCheck.
- Enter your outstanding balance and submit payment.
Online payments can be made 24/7 for quick, paperless bill pay. You can even setup recurring payments to have your water bill paid automatically each month.
Phone Payment
Call the City of Roswell Utility Billing office at 575-624-6711 to pay your water bill over the phone Have your account information ready along with your credit/debit card or checking account details. Phone payments are processed immediately to avoid late fees or service interruption.
This is a good option if you prefer speaking with someone directly or don’t have consistent internet access Phone payments can be made during regular business hours Monday-Friday
Mail-In Payment
Payments can be mailed with a check or money order to:
City of Roswell
PO Box 1838
Roswell, NM 88202
Make checks payable to City of Roswell and include your account number on the check memo line. Allow 5-7 business days for mailed payments to process. This avoids driving to City Hall just to pay your bill.
In-Person Payment
To pay your water bill in cash, bring your payment to the Utility Billing office located at:
415 N Richardson Ave
Roswell, NM 88201
In-person payments can be made Monday-Friday from 8:30am-4:00pm. The office has a 24-hour drop box if you can’t make it during business hours. You’ll receive a receipt for cash payments made at the office.
Recurring Auto-Pay
For hassle-free payments, enroll in auto-pay through the online self-service portal. Your stored bank account or credit card will be charged automatically on your due date each month. You’ll receive email confirmations when payments are processed.
With autopay, you avoid late fees, service interruptions, and wasted time on bill pay. Just ensure your payment method has available funds each month to cover the withdrawal.
Payment Plans
If you’re unable to pay your full balance, contact the Utility Billing office to set up an approved payment plan. Payment plans allow you to pay past due amounts in installments over time. Criteria for plans include:
- Having a satisfactory 12-18 month payment history
- Applying in-person at the Utility Billing office
- Providing income verification
Payment plans help avoid disconnection while getting your account up to date. Make sure to follow the agreed upon schedule to successfully complete the plan.
Avoid Disconnection with On-Time Payment
Paying your water bill after the due date can result in late fees, collections notices, and eventual service disconnection. Pay online, by phone, mail, auto-pay, or in-person to avoid these outcomes and costs.
Contact Utility Billing immediately if you anticipate difficulty paying on time any month. They can discuss options before service is disrupted over an unpaid balance.
Notify Utility Billing of Renter Responsibility
Landlords must properly notify the City when renters are responsible for water bills. Otherwise, property owners remain financially liable if tenants don’t pay.
File a “Notice of Financial Responsibility” form with Utility Billing identifying the renter’s accountability for utility charges. This must be submitted when opening the renter’s water account.
Paying your water bill to the City of Roswell is simple with options like online, phone, mail, auto-pay, and in-person. Setup an account on their customer portal for easy access to your balance and payment history. Avoid late penalties and disrupted service by paying on time each month. Contact Utility Billing with any account or payment questions.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
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