If I use My Account on the We Energies website, how do I sign in to the app? When you use the app for the first time, select “Sign In” and enter your My Account username and password. You must Sign In every 90 days as a security measure, or any time after Sign Out in the More menu.
If I haven’t created a profile or accessed My Account on the We Energies website, how do I access the app? To create an app profile, you need your:
After downloading and opening the app for the first time, select Register and follow the screen prompts, to access your account.
Can I start or stop service in the app? Yes. Go to More, then Manage Service to begin a start, stop or move service request.
Which credit cards can I use to make payments? We accept MasterCard, Visa, Discover and American Express.
Can I set up automatic payments? You cannot set up automatic payments in the app. However, if you currently participate in an automatic payment plan, you can schedule additional one-time payments up to 120 days in advance.
Can I pay in the app if I’m an e-bill or autopay customer? If you currently make e-bill payments you can schedule additional one-time payments up to 120 days in advance through the app.
Can I view my billing history? Yes. To see your current bill or billing history, select a date range in the drop-down menu at the top of the My Bill screen.
When do I get a payment confirmation after making an app payment? You receive an immediate on-screen confirmation as well as an email confirmation after making a payment. You also can sign up to be notified when your payment has processed. ACH payments typically take 2-3 business days.
Where can I get updates about a reported outage? Your reported outage status appears at the top of the Outages screen. You also can set up outage alerts at
Can I report an outage for an address not listed in my account? You can only report outages for addresses linked to your account. To report an outage for a property outside of your account, call customer service at
Paying your monthly We Energies bill is a breeze when you use a credit card. This payment method allows you to pay your bill instantly online, avoiding late fees and service disruptions. In this comprehensive guide, we’ll walk through the step-by-step process to pay your We Energies electric or natural gas bill with a credit or debit card.
Overview of Paying Your We Energies Bill With a Credit Card
We Energies offers a convenient online payment option called Quick Pay that allows customers to pay their energy bill immediately using a credit or debit card. Here are some key things to know:
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Quick Pay is available 24/7 on the We Energies website.
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Visa, Mastercard, American Express, and Discover cards are accepted.
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Debit cards with a Visa or Mastercard logo can also be used.
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There is a small service fee per transaction that applies.
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Payments post to your account within hours, avoiding late fees.
Now let’s look at how to actually make a credit card payment step-by-step
Step 1: Gather Account Information
Before you can pay your We Energies bill online you’ll need to have some key details handy
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Your We Energies account number
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Service address for the account
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Amount due on your most recent bill
You can find your account number and current balance easily on your monthly paper or online statement. Having this information ready will allow for fast and easy payment.
Step 2: Navigate to Quick Pay Website
Go to the We Energies Quick Pay website, which can be found at:
https://www.we-energies.com/payment-bill/quick
This is the online portal where you’ll input your payment information to pay by credit card.
You can access it from your desktop, laptop, tablet, or mobile device. Just have your account details ready!
Step 3: Select Pay With Credit Card
On the Quick Pay website, you’ll see a few different payment options, including:
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Registered account holders
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Make a payment by phone
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Pay for a fee
To pay your We Energies bill with a credit or debit card, you’ll want to select the “Make a payment for a fee” link. This will open the credit card payment page.
Step 4: Enter Your Account Details
On the credit card payment page, you’ll first need to input your We Energies account details:
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Account number
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Zip code associated with the account
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Service address
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Amount due
Entering this information ensures the payment gets applied to the proper account correctly.
Step 5: Input Your Card Details
Next, you’ll input your credit or debit card information:
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Card number
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Expiration date
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Security code
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Name on card
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Billing address
Double check that all card details entered are accurate to avoid any processing errors.
Step 6: Accept the Service Fee
Before submitting your payment, you must accept the service fee. For credit card payments, the fee is:
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Residential: $2.50 per $750 transaction
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Business: $9.95 per $1,500 transaction
This third-party fee covers the credit card processing costs. Read through the details before accepting.
Step 7: Review and Submit Payment
Lastly, review all the payment details entered and ensure they are correct. Once verified, click Submit Payment to complete the transaction.
You’ll see a confirmation page that your We Energies bill payment was successful!
Payment Receipt and Account Update
After paying your We Energies bill with a credit card online, you’ll receive an email receipt as confirmation.
The payment will post to your account within a few hours, the same day if submitted before 12pm CST. This helps avoid late fees or service interruptions if your account balance was past due.
You can also view payment confirmation and history directly on your We Energies online account portal anytime.
Credit Card Payment Tips and Notes
Here are some helpful tips and additional details to know about paying your We Energies bill with credit card:
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Save your card to avoid re-entering details each month.
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Pay a few days early to ensure on-time payment.
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Enroll in autopay to have payments processed automatically.
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Contact customer service if you have any payment issues.
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Keep your credit card information updated to avoid declines.
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Payment by 12pm CST posts same day, after 12pm posts next day.
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The service fee pays for secure credit card transaction processing.
Paying with a credit card is fast, easy, and convenient for ensuring your We Energies utility bill is paid on time each month.
Alternative Ways to Pay Your We Energies Bill
Aside from credit card online, there are a few other ways to pay your monthly We Energies electric and natural gas bills:
Pay By Phone
Call 1-888-823-2943 anytime to make an automated payment by phone with your banking account details or a debit/credit card. Fees apply to card payments.
Pay by Mail
Mail in a paper check or money order using the remittance slip and envelope included with your monthly statement. Allow 7-10 days for mailed payments to process.
Pay In Person
Bring cash, check, or money order to an authorized payment location or We Energies customer service office during business hours.
Bank Bill Pay
Use your bank’s online bill pay service to have them mail a paper check to We Energies on your behalf each month.
AutoPay
Enroll in automatic payments from your bank account each month to have your bill paid on the due date without any effort.
As you can see, paying online with a credit card is just one of many options to pay your We Energies bill conveniently. Choose the method that works best for your needs and preferences each month.
Troubleshooting Credit Card Payment Problems
Hopefully you don’t run into any hiccups when paying your We Energies bill with a credit or debit card online. But if you do, here are some troubleshooting tips:
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Double check card details entered – Common errors include wrong expiration date, security code, or billing address.
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Verify account number entered – Mistyping your We Energies account number will cause payment issues.
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Contact support for technical issues – If the Quick Pay website has an error, customer service can help.
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Update card on file if expired/replaced – Outdated card information will lead to declined payments.
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Call card company for suspected fraud block – They can remove blocks if your payment triggers a fraud alert.
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Pay a few days early – Last minute payments are more likely to hit snags from user error or technical glitches.
Having backup payment methods like a checking account or alternative credit card can also help overcome any credit card-specific problems.
Get Assistance Paying Your We Energies Bill
The Quick Pay website and credit card payment process is designed to be simple and straightforward for We Energies customers. However, if you ever have any questions or need assistance, customer support is available:
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Online chat: Chat live at www.we-energies.com
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By phone: Call 800-242-9137 anytime
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Email: Email [email protected]
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In person: Visit a We Energies local customer service office
The knowledgeable support team can walk you through paying your bill online, provide payment receipts, take a payment by phone, setup autopay, troubleshoot issues, and more. Don’t hesitate to reach out!
Conveniently Pay Your Bill With a Credit Card
Remember the key steps: Gather your account info, visit the Quick Pay website, enter card details carefully, accept the service fee, and submit payment. Set yourself up for seamless, on-time bill payment every month with the fast and convenient pay by credit card option from We Energies.
Pay A Bill Online
FAQ
Does We Energies accept credit card payments?
Is it okay to pay utility bills with a credit card?
Credit cards can usually be used to pay for things like utilities, insurance, phone service, internet, cable, and sometimes rent or mortgage payments. But there may be processing fees if you use a credit card.
Can I pay an electric bill using a credit card?
Pay using credit, debit or prepaid cards powered by Mastercard, Visa, or JCB. Pay in advance or settle overdue bills direct to Meralco. Pay for disconnected service.
How do I pay my we Energies Bill?
A credit card, debit card, checking or savings account, and your We Energies account number are all accepted for Quick Payment. You can pay your bill right away. Our service provider, BillMatrix, is a leader in providing safe electronic bill payments. They will handle your payment. A service fee will be charged:
Can I pay my We Energies bill using a credit card?
You can pay your We Energies bill using a credit card with Quick Payment. The service also supports debit cards and checking accounts. BillMatrix, our third-party service provider, charges a service fee for processing your Quick Payment. We Energies does not get any of that fee.
Where can I Find my we Energies Bill?
You can contact them directly by phone 800-242-9137, email (it-vendor-notices@we-energies. com) or on their website. I’m looking for my bill. Where can I find it? You can find your bill online at We Energies. What kinds of We Energies payments does doxo handle? We Energies Electric and other services’ payments are handled by doxo.
