PECO Energy Company is a Philadelphia-based energy provider that serves over 1. 6 million residential and general customers. Headquartered in Philadelphia, Pennsylvania, the company is a subsidiary of Exelon Corporation and provides electricity and natural gas to all PA regions including Chester, Montgomery, Delaware, Bucks County, and the Southeastern Pennsylvania service areas. The article talks about how to set up and manage your PECO utility account, as well as how to pay your PECO bills. byAmanda SmithPosted December 11, 20228m Read.
It should be easy and not hard to pay your utility bills. Because of this, Peco provides easy ways to pay bills and excellent customer service. When you need quick, friendly help with setting up or managing your Peco account and paying your bills, you can count on their team. This article will talk about the many ways that Peco’s customer service makes it easy to pay your bills.
Overview of Peco Bill Payment Services
Peco gives you a number of ways to pay your electric and gas bills. You can pay in person, over the phone, through the mail, or online. Their site and app for phones let you see your balance, make one-time payments, or set up autopay. You can also use the automated phone system to pay or talk to a person. Peco also has authorized payment locations all over their service area where you can pay cash.
Peco wants to make it easy for you to pay your bills, no matter what method you choose. Their website and app have all the account information you need in one place, and payments made by 7 PM are processed the same day. Their customer service team is also ready to help you if you need help with your account or making a payment.
Contact Peco Customer Service for Bill Pay Help
Peco’s customer service reps can be reached at 1-800-494-4000, Monday through Friday, 7 a.m. to 7 p.m. You can call this number to get in touch with the people who are trained to answer all of your account and billing questions. The experts can help you with any issue or process, whether you need to change your payment information, understand your most recent charges, or ask for payment assistance.
Some common reasons to contact Peco customer service for bill pay help include:
- Activating autopay or updating autopay details
- Switching your billing date or payment due date
- Processing a payment over the phone
- Reviewing current account balance and recent bills
- Discussing budget billing to even out payments
- Asking about energy assistance programs
- Reporting issues with online or mobile payments
- Resolving payment posting errors
- Avoiding disconnection due to non-payment
The team can address any bill-related concern professionally, politely and efficiently. They aim to fully resolve your problem in one call while also educating you on how to avoid similar issues going forward.
Steps for Contacting Peco Bill Pay Customer Service
Getting in touch with Peco’s customer service is easy whether you call, email or use web chat. Follow these steps:
By Phone:
- Call 1-800-494-4000
- Select your language preference
- Say “Representative” or enter your 10-digit account number
- Explain your concern to the representative
- Verify account details as needed
- Get status updates, next steps or resolution
By Email:
- Visit the Contact Us page on Peco.com
- Select “Billing & Payments” as the topic
- Enter your email address
- Provide your 10-digit account number
- Explain your question or issue in detail
- Hit submit and watch for a reply email
By Web Chat:
- Go to Peco.com and click “Chat Now”
- Enter your name and account number
- Click “Billing and Payments” for the chat category
- Detail your question when prompted
- Chat live with a customer service agent
- Receive answers and account updates in real time
What to Expect from Peco’s Customer Service
Peco strives to make every customer service interaction positive. Their representatives are based in the United States and go through extensive training to provide empathetic, effective support.
When you contact Peco’s billing department, you can expect
- Minimal wait times – options like web chat and automated systems get you answers faster
- Clear communication – agents will verify account details and explain terminology
- Professional manner – staff remain courteous and patient
- Accurate information – reps have access to your account history and billing records
- Quick resolution – most concerns can be addressed in one contact
- Helpful follow-up – agents share resources and next steps
- Appreciation – Peco values you as a customer
The goal is to leave every customer confident in managing their account and payments. No question or issue is too big or small for the Peco customer service pros.
Payment Assistance from Peco Customer Service
If you experience financial hardship and struggle to pay your Peco bill on time, don’t hesitate to call. The customer service team can explain payment plan options, budget billing, energy assistance programs and more.
Some of the ways agents can help if you cannot pay your bill in full include:
- Payment arrangements – Set up a plan to pay your balance over time while avoiding disconnection.
- LIHEAP assistance – Apply for federal funds through the Low Income Home Energy Assistance Program.
- Hardship grants – Qualify for grants up to $500 to help catch up on past due bills.
- Budget billing – Even out payments so they are predictable each month.
- Debt forgiveness – Have part of an outstanding balance waived for qualifying low-income households.
Peco partners with community organizations to administer assistance programs. Their reps can check your eligibility, direct your application and expedite the process. They want to make bill payment achievable for all customers, especially those facing financial challenges.
Peco Is Here to Help
Managing utility payments can feel complex and confusing. But with Peco’s user-friendly account tools and stellar customer service, paying your bill is surpisingly smooth. Their team makes themselves readily available to answer questions, save you time and relieve frustrations.
Next time you need support with your Peco bill payment, don’t hesitate to pick up the phone and dial 1-800-494-4000. Their friendly, knolwedgeable reps are at the ready to provide prompt, thorough assistance. So you can put bill payment worries to rest and rest assured your account is in good hands.
General Payment Information for PECO Users
In Pennsylvania, customers for both homes and businesses can buy a deregulated electricity and natural gas plan from one of the state’s energy companies. After they choose suppliers, those companies will work with PECO to keep energy use low and avoid service interruptions.
The current Price to Compare (default supply price) for the PECO electric and natural gas utilities is currently $0. 645 per kWh for electricity supply and $0. 405 per therm for natural gas. In case you choose one of the competitive energy companies in the area, you may receive better offers, competitive pricing, high safety standards, and reliable delivery. On the other hand, there is no guarantee that you will save money on your utility bills or lower your overall energy costs.
PECO Phone Number and Contact Info
Here is some general contact information:
- PECO Energy Company â 1-800-494-4000.
- Mailing Address â For bill payments: PECO, P. O. Box 37629, Philadelphia, PA 19101. To ask about anything else, write to the PECO Customer Solution Center at 2301 Market Street, Philadelphia, PA 19103.
To avoid any confusion, use your registered number when calling any of the numbers above.
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PECO customers frustrated about bizarre billing issue
FAQ
How do I pay my PECO bill over the phone?
Phone: To pay, call 1-877-432-9384 and use a credit or debit card or your bank account to direct deposit the payment. In-Person: You can pay in-person at authorized bill payment locations or service centers. Mail: You can mail your payment via money order or check (payable to PECO).
What is the PECO pa customer service number?
What number is 800-494-4000?
Anyone who uses PECO and thinks they may have been a victim of a scam should call their local police and then call PECO at 800-494-4000 to report what happened. For more information on scam awareness, customers can visit peco. com/scams.
Can I pay someone else’s PECO bill?
Did you know you can pay someone’s PECO bill!? Share the Light! Give the “Gift of Energy” today! For more information visit PECO. com/gift!.
How do I make a PECO payment?
Locate payment agents in your neighborhood or visit a PECO customer service center. Bring your bill and valid photo ID, and know the payment types accepted. Pay in person to post your payment right away and get personal account assistance. But pay early to avoid late fees or disconnection. Does the PECO Have Payment Plan Options?.
Should I pay my PECO Energy Bill online?
While online and phone payments provide convenience, there are advantages to paying your PECO energy bill in person: Immediate posting – Payment applies right away to your account, preventing late fees. Personal assistance – Ask questions and get account help from an agent. Payment options – Pay with cash if needed.
Does PECO accept in-person payment?
For some PECO customers, the customer service aspect makes in-person payment preferable over digital options. If you owe a lot of money on your PECO bill and your service could be cut off because of it, you can pay in person to get it back on. Payment locations and PECO service centers accept same day payments to stop disconnections.
Where can I pay my PECO bill in Pennsylvania?
PECO has over 130 authorized walk-in payment locations across their service area in Pennsylvania. These are third party retail sites that accept cash check, or debit/credit card payment of PECO bills. No additional fees apply when paying at these locations. To find authorized PECO bill pay agents near you:
How do I pay my PECO E-Bill (CheckFree)?
Peco offers a variety of payment options. Pay by mail, phone, or choose direct debit via Automatic Payment (see your bill for these options). Pay online via PECO.com or choose a PECO authorized walk-in payment location online or by calling customer service. What if I have a question about billing & payment through Paperless e-Bill (CheckFree)?
How do I contact PECO?
LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or (for gas only) 1-844-841-4151. Representatives are available 24 hours a day, 7 days a week. Find contact details for customer service, assistance programs and more. Use our online form to contact us with general questions.
