PECO Energy Company is a Philadelphia-based energy provider that serves over 1.6 million residential and general customers. Headquartered in Philadelphia, Pennsylvania, the company is a subsidiary of Exelon Corporation and provides electricity and natural gas to all PA regions including Chester, Montgomery, Delaware, Bucks County, and the Southeastern Pennsylvania service areas. This article explains how the PECO bill payment system works, as well as how to set up and manage your PECO utility account.byAmanda SmithPosted December 11, 20228m Read
When you need to pay your utility bill fast picking up the phone is often the quickest option. PECO makes it easy to pay your electric or gas bill over the phone in just minutes. In this comprehensive guide we’ll explain how to use PECO’s automated phone payment system to pay your bill conveniently.
Overview of PECO
PECO provides electric and natural gas service to over 1.6 million customers across southeastern Pennsylvania. Their service territory covers Philadelphia, Bucks, Chester, Delaware, Montgomery and several other counties in the region
As an energy utility, PECO is responsible for power distribution, maintaining infrastructure and billing residents in their service area. PECO is owned by Exelon Corporation, one of the largest power companies in the United States.
Benefits of Paying Your PECO Bill by Phone
Paying by phone offers several advantages over mailing a check or paying in person:
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Fast and easy – The automated system posts payments immediately.
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24/7 access – Pay anytime day or night without having to wait until business hours.
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Payment tracking – Receive a confirmation number to track your payment.
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Consistent reliability – Phone payments always work as long as you have signal.
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Avoid late fees – Pay last minute by phone to avoid late charges.
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Live support – Speak to a customer service rep if needed.
PECO’s Bill Pay Phone Number
To pay your PECO bill by phone, call 1-800-494-4000. This number will route you to PECO’s automated payment system.
The system is available 24 hours a day, 7 days a week. There are bilingual prompts in English and Spanish.
Step-by-Step Guide to Paying by Phone
Follow these simple steps to pay your PECO bill by phone:
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Call 1-800-494-4000.
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Select your language preference (English or Spanish).
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Enter your 10-digit PECO account number.
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Choose whether to pay your full balance or specify a payment amount.
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Select a payment method – credit/debit card or checking account.
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Enter your card number or bank account details.
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Follow prompts to process payment.
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Receive a confirmation number for your records.
The automated system securely guides you through each step. The whole call takes less than 5 minutes.
Payment Confirmation and Receipt
After paying by phone, you’ll receive a payment confirmation number. Be sure to write this down. PECO will also mail you a payment receipt, or you can view your receipt electronically by signing into your account.
Your account will be updated instantly to reflect the payment. You can check your new balance and payment history anytime online.
Other Ways to Pay Your PECO Bill
In addition to phone payments, PECO offers other convenient payment options:
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Online at peco.com
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PECO app – download for iOS or Android
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Automatic bank draft
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Authorized payment locations – visit peco.com/payments for a list
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By mail to PECO payment processing PO box
No matter how you choose to pay, PECO makes managing your utility bill hassle-free. But for fast, simple payments 24/7, paying by phone is hard to beat.
Contact Customer Support If Needed
If you have any questions about your PECO account or need help processing a payment, PECO customer service agents are available by phone:
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1-800-494-4000 – for billing questions
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1-800-841-4141 – for service issues
You can also chat online or view FAQs at peco.com/help. PECO is dedicated to providing excellent customer service along with reliable electric and gas utilities.
Paying your utility bill doesn’t have to be a chore. Use PECO’s automated phone payment system to pay in minutes anytime day or night. Just call 1-800-494-4000 to pay fast and conveniently by phone.
How to Pay Your Bill
There are four ways you can pay your PECO power bill.
- Online: You can make online payments through a credit card/checking account via a PECO online account. If you have opted into AutoPay, the payment will be automatically deducted from your bank account. You can also pay online as a guest profile.
- Pay by Phone: You can call the PECO at 1-877-432-9384 to make payments directly through your bank account, or with a credit/debit card.
- In-Person: You can pay in-person at authorized bill payment locations or service centers.
- Mail: You can mail your payment via money order or check (payable to PECO).
For more information on each payment method, click here.
General Payment Information for PECO Users
Residential and commercial customers in Pennsylvania can purchase a deregulated electricity and natural gas plan from one of the several energy companies in that region. Their selected suppliers will then work with PECO to maintain energy efficiency and prevent interruptions in the energy service delivery.
The current Price to Compare (default supply price) for the PECO electric and natural gas utilities is currently $0.645 per kWh for electricity supply and $0.405 per therm for natural gas. In case you choose one of the competitive energy companies in the area, you may receive better offers, competitive pricing, high safety standards, and reliable delivery. However, there is no guarantee that you will save money on the total energy costs for the utility, or experience an overall bill decrease.
PECO: ebill and Autopay
FAQ
How do I pay my PECO bill over the phone?
Phone: To pay, call 1-877-432-9384 and use a credit or debit card or your bank account to direct deposit the payment. In-Person: You can pay in-person at authorized bill payment locations or service centers. Mail: You can mail your payment via money order or check (payable to PECO).
What is the PECO pa customer service number?
What number is 800-494-4000?
Anyone who uses PECO and thinks they may have been a victim of a scam should call their local police and then call PECO at 800-494-4000 to report what happened. For more information on scam awareness, customers can visit peco. com/scams.
Can I view my PECO bill online?
Paperless eBill is a quick, simple, safe, and cost-free way to get rid of your paper bill and pay your bill online. Quick and easy to sign up! We’ll let you know by email when your bill is ready to view online.
How do I pay my PECO bill online?
Paying your PECO bill online using your account number is fast, easy, and secure. Here’s what you need to do: Once you’ve registered and paid, you can save payment methods like bank accounts, credit cards, and PayPal to make future payments easier. As a guest, you’ll need to fully input your payment info each time.
How do I contact PECO?
LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or (for gas only) 1-844-841-4151. Representatives are available 24 hours a day, 7 days a week. Find contact details for customer service, assistance programs and more. Use our online form to contact us with general questions.
What is a PECO account number?
Your PECO account number is a unique 10-digit ID number assigned to your electric service. PECO uses your account number to identify your home access your billing records, and process your payments. You’ll find your PECO account number printed on every monthly bill and notice you receive.
Do I need to update my PECO account number?
If you pay your PECO bill through a bank or a third-party service, you’ll need to give your provider your new account number so that bill pay works properly. Your new account number will be unique to you. This means that it won’t change if you move or change services.
Why can’t I log into my PECO account?
People with PECO accounts haven’t been able to log in because the company is upgrading its billing system. PECO customers have not been able to log into their accounts for nearly a week. Currently the company is upgrading its customer billing system.
How secure is PECO payment processing?
PECO uses a safe payment system to make sure that your personal and financial data is safe when you pay over the phone. You will enter your payment information by hand into this safe system, and you should never give your card or banking information to a live customer service agent.
