The Potomac Electric Power Company (PEPCO) is an energy company that provides electric utility to over 10 million residential and business customers. A subsidiary of Exelon Corporation, Pepco is headquartered in Washington, DC, and serves the District of Columbia, as well as the greater Maryland service area. This article explains how the Pepco bill payment system works, as well as how to set up and manage your Pepco electric utility account. byAmanda SmithPosted December 11, 20228m Read
Paying your Pepco energy bill each month is likely a routine task, but it doesn’t have to be a hassle. As a Pepco customer in Washington DC, you have several quick and easy options for taking care of your bill payment online, over the phone, by mail or in person. In this article, we’ll walk through the various ways you can pay your Pepco Washington DC bill, as well as tips for ensuring timely, accurate payments.
Online Bill Pay Through Pepco
The easiest way for most customers to pay their Pepco Washington DC bill is through Pepco’s online payment system You can access it by going to Pepco’s website and either registering for an online account or logging in if you already have one set up
Once you’re logged in, you’ll see your current balance and due date right on your account dashboard. From there, you can make a one-time payment or set up recurring payments to be drafted automatically each month. Pepco offers several payment methods for online bill pay:
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Bank account payment – Pay directly from your checking or savings account Pepco will draft the payment on or around your due date
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Credit/debit card – Visa Mastercard American Express and Discover cards are accepted.
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PayPal – Use your PayPal account balance or linked bank account or card.
Online payments are fast, secure and you can receive confirmation instantly. You’ll avoid late fees as long as the payment processes by your due date. Plus, with a Pepco online account, you can also go paperless and view PDFs of your monthly bills anytime.
Pay by Phone
If you prefer to speak to a live person to handle your bill payment, Pepco’s automated phone system makes it quick and easy. Call 1-202-833-7500 and select the “Pay By Phone” option.
You’ll need to have your Pepco account number, zip code and payment details handy. The automated system will guide you through entering the payment amount and processing your payment by credit/debit card, checking account or PayPal.
The phone system is available 24 hours a day, 7 days a week. Payments made by 7 pm EST each day are credited to your account that same day. The main benefit of paying your Pepco Washington DC bill by phone is being able to get live assistance if any issues come up.
Pay by Mail
Believe it or not, you can still pay your Pepco bill by mailing a paper check or money order if that’s your preferred method.
To pay by mail, first fill out the payment coupon from the bottom of your Pepco paper bill. Be sure to include your account number on the check or money order and mail it in the return envelope provided with your bill. Payments should be sent to:
Pepco – Payment Processing
P.O. Box 97274
Washington, DC 20090-7274
Mailed payments take around 5 business days to process, so make sure to mail your payment 5-7 days before the due date to avoid late fees. While not as convenient as electronic payments, paying by mail can be reassuring for customers who like having a paper trail.
Pay in Person
For cash payments or other special situations, you can also pay your Pepco Washington DC bill in person at an authorized payment location.
Pepco has partnered with several retail chains in the Washington DC area to accept bill payments. Some of the major payment locations include:
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Walmart – Make cash or debit card payments at any Walmart customer service desk.
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Ace Cash Express – Pay your Pepco bill with cash or debit card.
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Western Union – Process Pepco bill payments at participating Western Union agent locations.
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7-Eleven – Select 7-Eleven stores can accept cash bill payments.
When paying at a retail location, be sure to bring your Pepco account number, ZIP code and exact payment amount owed. Payments made during business hours are typically credited to your account the same day.
The benefit of in-person payments is the ability to pay in cash immediately. The downside is having to travel to the payment location and wait in line during operating hours. But it’s a solid option for customers without bank accounts or who are facing service disconnection due to non-payment.
Tips for Paying Your Pepco Bill
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Check account alerts – Pepco can send you notifications by email, phone or text when your bill is ready and the payment due date. Opting in to alerts can help you avoid late fees.
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Pay a consistent amount – If you pay the same dollar amount each month, it will help balance out seasonal highs and lows in your electric usage throughout the year.
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Review billing errors promptly – Mistakes happen occasionally. If you notice any incorrect charges on your Pepco bill, contact them right away to dispute the error.
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Consider budget billing – With Pepco’s budget billing, you pay a “levelized” bill each month based on your annual usage. It makes monthly payments predictable.
Paying your electric bill may seem mundane, but it doesn’t need to be difficult. Pepco Washington DC offers flexible options like online, phone, mail or in-person payments. Choose the method that fits your needs and be sure to pay the total amount due by the due date each month. Consistent on-time payments will help you maintain good standing on your Pepco account.
Does the Pepco Have Payment Plan Options?
Pepco offers several ways to pay your utility bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments.
Additionally, they provide two different payment options for each customer to choose from:
- Budget Billing â You can convert your variable monthly billing into 12 equal monthly payments, based on your annual energy usage.
- Payment Assistance â You can choose from several assistance programs to help pay your bills. These include the Low-Income Home Energy Assistance Program (LIHEAP), and the Residential Aid Discount (RAD) program.
Furthermore, the company hosts a due date extension program for eligible customers who are unable to pay their current electricity bills or have previous outstanding payments. Extension periods are decided on a case-by-case basis and there is no late charge on payments.
What to Do if Thereâs a Power Outage
In case you experience a power outage or see a damaged electricity line, vacate the area immediately and call 1-877-737-2662. It is requested that you DO NOT attempt to repair or handle damaged power lines yourself.
You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage.
Maryland Pepco customers to see bill increase
FAQ
How do I pay my Pepco bill without signing in?
Why is my Pepco account inactive?
What is the full form of Pepco?
What utility is Pepco?
How do I pay my Pepco Bill?
You can visit here to pay them directly, or pay through doxo via Apple Pay, debit card, bank account or credit card. Where can I ask questions about my Pepco bill? Questions about your bill should be directed to your biller by phone 202-833-7500 or email ([email protected]).
How do I pay my Pepco bill with doxo?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Pepco. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods
How do I contact Pepco?
Questions about your bill should be directed to your biller by phone 202-833-7500 or email ([email protected]). I can’t find my paper bill. Can I find my bill online?
What are Pepco DC and Pepco Maryland?
PEPCO DC and PEPCO Maryland are subsidiaries of Exelon, which provides electricity and natural gas to 48 states and parts of Canada. They serve nearly 900,000 customers across Washington, D.C., and Maryland. PEPCO stands for Potomac Electric Power Company and was founded in 1896.
How much does online PECO Bill Pay cost?
Note that online PECO bill pay has a service fee of $2.35 per payment. As your Philadelphia electric company, PECO is your electricity provider but you have the ability to choose your electricity supplier. You can do this through PA Power Switch.
Is Pepco a reliable utility provider?
Pepco, a reliable utilities provider, ensures a steady electricity supply for residential and business customers. Their commitment to quality service meets consumers’ energy needs with an excellent industry reputation. Pay: Drive EZ Maryland – E-ZPass Account Replenish Common questions, curated and answered by doxo, about paying Pepco bills.