Paying bills is one of those necessary evils of modern life While we can’t avoid paying our utility bills, we can make the process faster and easier through online bill pay Phenix City Utilities offers a convenient online bill payment system for their water, sewer, sanitation, and other utility services. With Phenix City Utilities online bill pay, you can quickly view your bill, see your account details, and make secure payments from your computer or mobile device.
Overview of Phenix City Utilities Online Bill Pay
With Phenix City Utilities online bill pay, customers can handle all aspects of their utility account whenever it’s convenient for them. With online bill pay you can .
- View and download PDF copies of your monthly utility bills
- See account balance and payment due dates
- Make one-time or recurring payments by credit/debit card or eCheck
- Set up autopay to have payments automatically deducted each month
- View payment history and consumption data
- Update account and contact information
- Sign up for paperless billing and receive bills electronically
On the Phenix City Utilities website, you can pay your bills online at any time. Folks can settle their debts without having to call during business hours or send checks. It is the quickest and smoothest way to settle your Phenix City bill.
How to Sign Up for Online Bill Pay
Signing up for online bill pay only takes a few minutes. Just follow these simple steps:
- Go to the Phenix City Utilities website and click on “View Bill” or “Register”
- Enter your account number and customer number, found on your monthly bill
- Create a username and password for your online account
- Follow the prompts to link your account information
- Confirm your utility account balance and due date
After setting up your account, you can see your bills and make payments right away. The online system stores your payment methods for future use.
Paying Your Bill Online
Online bill pay is a quick and safe way to pay your utility bill when it’s due. Just log into your account and:
- Review your current bill and account balance
- Enter your payment amount
- Select your preferred payment method:
- Credit or debit card
- eCheck from your bank account
- Enter payment details and submit
The online system is fully encrypted for your security. You’ll receive an emailed receipt confirming your payment. Payments made before 5 PM Eastern time on a business day are applied the same day.
Benefits of Phenix City Utilities Online Bill Pay
Switching to online bill pay offers many advantages:
- Convenience – Pay anytime, anywhere in under 5 minutes
- Security – Payment data is encrypted and stored safely
- Control – Manage your account and view usage data
- Savings – Avoid late fees by scheduling recurring payments
- Accessibility – Use on your computer, phone, or tablet
Online bill pay means no more waiting on hold, writing checks, or mailing payments. Now you can pay your Phenix City utility bill with just a few clicks!
Frequently Asked Questions
Here are answers to some common questions about Phenix City Utilities online bill pay:
Is there a fee to use online bill pay?
No, Phenix City Utilities does not charge a fee to use their online payment system. However, there are small convenience fees charged by the third-party vendor for credit/debit card and eCheck payments.
When will my online payment be applied?
Payments made before 5 PM ET on business days are applied the same day. Weekend or holiday payments are applied the next business day.
Can I set up autopay or recurring payments?
Yes, you can schedule automatic payments to be deducted from your bank account or charged to your card each month. Just select the “recurring payment” option when checking out.
Is online bill pay secure?
Absolutely. Phenix City Utilities uses industry-standard encryption to protect your personal and payment data. Your information is not shared with third parties.
What if I have an issue with my bill or service?
You’ll need to call Phenix City Utilities directly if you have questions about your bill amount, service issues, or account changes. Online bill pay is for making payments only.
Can I still receive a paper bill?
Yes, you can choose to receive bills by mail while paying online. Or you can go paperless and view/download eBills from your account.
Paying bills might not be glamorous, but Phenix City Utilities online bill pay makes the process painless. Sign up today and join thousands of Phenix City customers paying and managing their utility account online!
New Service & Transfer of Service
Please bring the following to the Utilities Department when you come in to establish or transfer service:
- Government-Issued ID
- Social Security Card
- Proof of Residence (Lease or Purchase Agreement)
Payment of Bills
All bills for water, garbage and sanitary sewer service shall be rendered monthly on the same statement, where more than one service is provided. Payment for each shall not be accepted separately, but shall be accepted on the same statement. The monthly charges for services shall be due when rendered. Each month’s charges for services which are not paid on or before twenty-one (21) days after the due date listed on that month’s bill shall be late, and a late fee shall be assessed on all charges not paid on or before the twenty-first day (21st) after said due date. All monthly charges for services not paid on or before the twenty sixth day (26th) after said due date shall be delinquent. Accounts which have delinquent charges will have a disconnect fee added to said account and will be subject to the service(s) being discontinued/disconnected. Upon discontinuance of service for non-payment of account, a reconnection fee, in addition to the delinquent bill and all other fees previously charged must be paid if said service(s) is(are) re-established. To view bill pay options, visit the Bill Pay section.
All unpaid bills will be delivered to a service person with instructions to discontinue service. Upon discontinuance of service for nonpayment of account, a reconnection fee, in addition to the delinquent bill and all other fees previously charged, must be paid before service is reestablished. All reconnects shall be made only during normal working hours and no cut-offs will be made on Friday, holidays, or the day before a holiday. If it has been necessary to discontinue the service, a reconnection fee will be required.
The following charges are applicable:
- Return Funds Fee: $30
- Disconnect Fee: $75
- Late Fee: 10% of the charges for each service
- Unauthorized Service Reconnection Fee: $100
- Customer/Financial Institution Error Fee: $10
Please include a voided check for verification. Valid identification must accompany the application.
