Living in Philadelphia? You likely get your water service from the Philadelphia Water Department That means you need to pay your Philly water bill regularly to keep your service running Failing to pay your Philadelphia water bill can lead to late fees, shut offs, and other headaches.
The Philadelphia Water Department makes it easy to pay your water bill in a number of ways. In this article, I’ll talk about the different ways you can pay so you can pick the one that works best for you.
Online Payment
Online is the best way to pay your Philadelphia water bill. You can pay at the Water Department’s website, https://secure8. i-doxs. net/CityOfPhiladelphiaWRB/SignIn. aspx.
To pay online, you’ll need:
- Your 9-digit Water Access Code from your water bill
- The ZIP code for the service address
You can pay by:
- Credit/debit card (a fee applies)
- eCheck from your bank account (free)
- Setting up automatic monthly payments
It’s quick, safe, and easy to see your payment history when you pay online. Just a few clicks are all it takes for me to pay my water bill.
Pay by Phone
Another easy option is to pay your Philadelphia water bill by phone. Just call 877-309-3709 and use the automated system.
You’ll need to enter:
- Your 9-digit Water Access Code
- The ZIP code for your service address
The phone system is available 24/7 and takes credit/debit cards and eChecks. Paying by phone takes just a few minutes. It’s great for when you’re in a rush or on the go.
Pay by Mail
You can also pay your bills by mail if you’d rather do it that way. Just put your payment in the envelope that came with your water bill and send it back.
Make checks or money orders payable to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496
Just be sure to mail your payment several days before the due date so it arrives on time. Late payments face a penalty.
Pay in Person
You can also pay your Philadelphia water bill in person at one of the Water Revenue Bureau’s payment centers:
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Center City: Municipal Services Building, 1401 JFK Blvd Concourse Level. Open Monday-Friday, 8:30 a.m. to 5 p.m.
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Northeast Philadelphia: 7522 Castor Ave. Open Monday-Friday, 8:30 a.m. to 5 p.m. No cash payments.
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North Philadelphia: 2761 N 22nd St. Open Monday-Friday, 8:30 a.m. to 5 p.m. No cash payments.
The Center City location accepts cash, credit/debit cards, money orders, and checks. The other locations accept everything but cash.
Paying in person allows you to talk to a representative if you have questions about your water bill. But expect longer wait times than with online, phone, or mail payments.
Payment Plans
If you’re struggling to pay your water bill, the Water Revenue Bureau may let you set up a payment plan. This allows you to pay your balance over time in smaller installments.
To set up a payment plan:
- Call 215-685-6300
- Visit in person
- Email [email protected]
Payment plans help avoid late fees and service shut offs. But you’ll need to follow the agreed schedule and pay on time.
Water Bill Assistance
Some Philly residents may qualify for water bill assistance programs:
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Senior Citizen Water Bill Discount: Seniors 65+ may get a discount based on income. Call 215-685-6300.
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Tiered Assistance Program (TAP): Provides bill discounts for low-income customers based on household size and income.
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WRAP: Offers plumbing repair assistance and grants up to $250 per year to help pay water bills for low-income homeowners.
Check if you qualify for these or other assistance programs if paying your water bill is a financial hardship.
Avoid Late Fees and Shut Offs
To avoid extra charges and service interruptions, be sure to pay your Philly water bill by the due date each month. Sign up for paperless billing and auto-pay to ensure you never miss a payment.
If your service gets shut off, you’ll have to pay a restoration fee to get it turned back on. Avoid the hassle by paying on time every time.
Contact Information
If you have questions about your Philadelphia water bill or payment options, contact the Water Revenue Bureau:
Phone: 215-685-6300
Email: [email protected]
Address: Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496
The Water Revenue Bureau can explain your bill, take payments, and help resolve any issues. Reach out to them if you need assistance with your Philly water payment.
eBills, Text Alerts & Paperless Billing
There are no fees to receive eBills, Text Alerts and/or Paperless Billing. Owners & tenants are welcome to enroll.
There are two ways to enroll:
- Sign up at Invoice Cloud. Your account number (without the dashes) will be needed.
- Call the Water Office and give them your cell phone number to get text alerts and email address to get eBills.
- Find out about your bill and due dates through eBills or Text Alerts before they arrive in the mail.
- 24 months of past statements available 24/7
- Sign up for paperless billing
- Pay-by-Text: You don’t have to pay to get text messages, but there is a $3 45 transaction fee to pay by text. Users who have already signed up and saved a payment method can pay their bill by texting “Ok” to the alert and “Pay” to the next text message.
- You can pay at any time, plan future payments, or set up Autopay ($3). 45 transaction fee).
- By adding a polite email address, you can let your tenant, spouse, etc. will also be told that the bill is ready to be seen and/or paid.
- If you use the same email address and password for more than one account or property, you can see all of your invoices with just one login. You can put more than one bill in your shopping cart and pay them all with one transaction fee. Invoice Cloud has a $200. 00 cap on debit/credit card transactions. There is no cap when using your checking or savings. You may make multiple transactions.
- Call 1-855-585-0341 to see how much money is in your account or to pay by phone.
You don’t have to sign up for Autopay again on your online account if you are already signed up for it through the Water Office. Enrolling in Autopay online has a fee of $3. 45 for each transaction while enrolling directly in the Water Office will continue to have NO fees. New Autopay users may complete the Autopay Form & submit it to the Water Office.
Now accepting PayPal & Venmo!
- Sign up for autopay through the Water Office to have your monthly payment taken out of your checking or savings account on the due date. You can sign up for this service for free by going to the Water Office and submitting the Autopay Form in person, through the night deposit box, or by emailing [email protected]. com, fax to 330-343-8135 or send with your payment. Forms are also available in the Water Office. This is to let you know that there is a monthly fee for setting up Autopay through your online account.
- You can use a Visa, Master Card, Discover Card, electronic check, savings account, Apple Pay, Google Pay, or PayPal to pay online. 45 Transaction fee. We do not accept credit/debit in the office).
- Pay By Phone 1 -855-585-0341 ($4. 20 Transaction fee). No fee to check your balance.
- Pay By Text ($3. 45 Transaction fee): You can sign up by making a one-time payment online, creating an online account, or calling the Water Office and giving them your cell phone number. No fee to receive your bill through Text Alerts.
- Deal Drug Mart in Dover or New Philadelphia: Please give the Water Office 7 to 10 days to get your payment.
- You can pay in person at the Water Office, which is on the lower level of the John Knisely Municipal Centre (City Hall) at 150 E High Ave, New Philadelphia, Ohio, from 8 a.m. to 5 p.m., Monday through Friday. m. – 4:30 p. m. There is a night deposit box on the west side of the building that can be used at any time. Cash, Check or Money Order only in the office.
- Mail Payments to:
New Philadelphia Water Office 150 E High Ave, Suite 015 New Philadelphia, OH 44663
If You Received a Disconnect Notice On Your Bill:
Payment must be made IN the Water Office by the date indicated on your bill to avoid additional fees & disconnection. Payments made online, by phone or text may take 48-72 hours for the office to receive. Payments made at Discount Drug-Mart may take 7-10 days for the office to receive.
Philadelphia’s water bill payment website – Main features
FAQ
What is the phone number for the Philadelphia water bill?
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Address
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1101 Market St. 5th Floor Philadelphia, PA 19107
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Email
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(215) 685-6300
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How do I pay for gas in Philadelphia?
(215) 235-1000 Pay your bill over the phone 24 hours a day, with a check or credit/debit card using our automated system. Please have your account number ready.
Does Philadelphia Water Department have an app?
How do I pay my Philly water bill?
MyPhillyWaterBill is the City’s website for paying your water bill. To do this, make an account and set up AutoPay. Late fees: 5% of the total will be added to your bill if you don’t pay on time. An additional 0. 5% charge will be added for each month your charges are not paid. Pay through an interactive voice system by calling (877) 309-3709.
Does Phila offer a discount on water & sewer bills?
Seniors who meet certain age and income requirements can get a discount on their water and sewer bills from the city. Find out how to apply. If your income, age, or a special circumstance makes it hard for you to pay your water bill, here’s how to get help with it. We’re always working to improve phila. gov.
How do I get a copy of my Philly water bill?
Use MyPhillyWaterBill to find and print water bills for the last 13 months. If you need a copy of an older water bill, please contact the Water Revenue Department at (215) 685-6300. You can also visit us in the Municipal Services Building Concourse Level at 1401 John F. Kennedy Blvd to request an old copy. [email protected]
Who can benefit from a water bill assistance program?
New assistance programs are designed to help more Philadelphia Water Department customers, including: Households with low income. Seniors. Those experiencing a special hardship that makes it difficult to pay their water bills. Payment agreements Call (215) 685-6300 or learn more about payment agreements → Need a hand applying for water bill help?
What grants are available for unpaid water bills in Pennsylvania?
Grants Available! Pennsylvania is offering one-time grants to eligible homeowners. Get up to $10,000 for unpaid water bills. Learn more & apply
How does myphillywaterbill work?
By using MyPhillyWaterBill, you can manually allocate payment amounts for Water and sewer service charges, repair charges, and HELP loans. When you don’t use MyPhillyWaterBill, and if you pay less than your total amount due, then payments are distributed from oldest to newest debt.
