Living in the desert city of Phoenix means water is an especially precious resource. The city provides water services to residents and businesses, sending monthly bills for usage. Read on for a comprehensive guide to paying your Phoenix water bill conveniently and on time.
Overview of Phoenix Water Services
The city of Phoenix provides water, sewer, and trash services to around 17 million people in the metro area Phoenix tap water comes from nearby rivers as well as underground aquifers. The city treats the water to high standards at several facilities before piping it to homes and businesses.
Phoenix Water Services sends out monthly bills to account holders for their water usage, sewer service environmental charges, and more. It’s important to pay your Phoenix water bill by the due date to avoid late fees or service interruption. The city offers various payment options to make it easy.
Your Phoenix Water Bill Charges
Your Phoenix water bill amount is based on a few key factors:
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Water Usage: You pay for the actual amount of water used each month, measured in hundreds of cubic feet (CCF). The more people in your home and the more water used, the higher this part of the bill.
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Service Charge This fixed monthly charge covers costs for delivering water to your home, maintenance, customer service and other operational expenses Service charge varies by meter size
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Sewer Charges: Since Phoenix provides sewer service, your bill includes wastewater collection and treatment costs based on your water consumption.
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Environmental Charges: Fees for water quality programs, testing, system improvements and conservation initiatives.
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Taxes: Phoenix applies a municipal tax on water use over a certain threshold.
Check your bill each month for accuracy and contact Phoenix Water if you have any questions. Now let’s cover the ways to pay your Phoenix water bill.
How to Pay Your Water Bill in Phoenix
Phoenix offers several options for paying your water bill conveniently:
Pay Online
The easiest way for most customers is to pay online through the My Phoenix Water customer portal. You can pay by credit/debit card or electronic check with no fee. One-time or recurring payments can be set up. Login or search for your account to get started.
Pay by Phone
Call the Phoenix Water Services billing line at (602) 262-6251 and select the ‘Make a Payment’ option. You can pay by credit/debit card or electronic check over the phone. A $1.95 fee applies to phone payments.
Pay by Mail
Mail a check or money order payable to City of Phoenix using the payment stub from your bill. Send to:
City of Phoenix Water Services Dept.
P.O. Box 29100
Phoenix, AZ 85038-9100
Allow 5 business days for delivery and processing to avoid late fees.
Pay in Person
Take your water bill to any Chase Bank branch in Phoenix to pay in cash or by check. You can also pay in person at some Ace Cash Express locations. Payments made before 2 p.m. on weekdays are posted same day.
Auto-Pay
Sign up to have your water bill paid automatically each month from your bank account or credit card. Login to My Phoenix Water to enroll. This ensures your bill is paid on time without any hassle.
Tips for Paying Your Phoenix Water Bill
Follow these tips for a smooth billing experience with Phoenix Water Services:
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Provide accurate account and contact information so bills and notices reach you.
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Review charges monthly and contact the city regarding any spikes or discrepancies.
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If paying by mail, send payment at least 5 business days before the due date.
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Sign up for paperless billing to receive bills electronically rather than by mail.
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Consider enrolling in budget billing to have a fixed monthly bill amount based on average costs.
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Inform Phoenix Water immediately if you are moving or need to close your account.
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Ask about possible payment plans or assistance programs if struggling to pay your bill.
Answering Common Phoenix Water Bill Questions
Here are answers to some frequently asked questions about Phoenix water bills:
How often are bills sent out?
Phoenix Water bills monthly for residential customers and bimonthly for most commercial accounts.
What are the late fees if I miss the due date?
A 1.5% penalty applies to past due Phoenix Water accounts. Services could also be suspended after multiple missed payments.
What if I’m moving or transferring service?
Contact customer service to finalize or transfer your account at least 3 days before your move date. Provide the new account holder’s information.
Where can I find my account number?
Your 10-digit Phoenix Water account number is printed on each bill and can also be found by logging into your online account.
What if I have a question about my bill?
Contact Phoenix Water Services billing department at (602) 262-6251 for any billing questions or disputes.
How can I monitor my water usage?
Login to My Phoenix Water to view monthly usage charts so you can track your consumption.
Avoid Dehydration of Your Finances
Water may be scarce in the desert, but it doesn’t have to drain your bank account. Paying your Phoenix water bill is a necessary chore, but the city offers convenient payment options to choose from. Automate payments, review charges routinely, and contact customer service with any questions. With these tips, you can keep your Phoenix water account flowing smoothly!
Understanding Your PHX City Services Bill
FAQ
How to pay for water in Arizona?
Set up payments through your bank or a bill pay service. When you use an online bill pay service, be sure to give them your Arizona Water Company Account Number. If they want your monthly bill to be sent directly to them, call or go to your local Arizona Water Company office and fill out a Customer Information Change form.
How to find city of Phoenix account number?
Account Services: To view your billing and payment history or make changes to your account, you will need your four-digit PIN and the account number and service address found at the bottom of your City Servies bill.
What is the phone number for the city of Phoenix customer service?
You can also manage permits, pay fees, taxes, water and sewer and court charges. Because we want to answer your message better, please fill out as much of the form below as you can. You may also reach Customer Services at 602-262-6251.
