Phoenix Water Services provides water utility service to over 1.7 million people in Phoenix Arizona. Paying your Phoenix water bill on time each month is important to avoid service disruption. Read this guide to learn about Phoenix Water Services billing and the ways you can pay your bill conveniently.
About Phoenix Water Services
Phoenix Water Services manages the city’s water system, providing safe and reliable drinking water to residents and businesses. Key facts about Phoenix Water include:
- Serves over 1.7 million customers
- Maintains over 7,000 miles of water lines
- Operates 5 water treatment plants
- Employs around 1,300 people
- Governed by the Phoenix City Council
Phoenix tap water comes from surface water from lakes and rivers as well as groundwater from wells. Phoenix Water Services continually invests in infrastructure and operations to deliver high-quality water 24 hours a day, 7 days a week.
Understanding Your Phoenix Water Bill
Phoenix Water Services bills residential customers monthly based on water consumption as measured by your home’s water meter Bills are typically mailed on the 1st of the month and due by the 15th
Your Phoenix water bill charges include:
- Water usage – Based on gallons used
- Service charge – A flat monthly fee
- Environmental charge – For watershed protection
- Sewer usage – Based on winter water consumption
The bill breakdown shows current charges plus any past due balance. Review your bill closely each month and reach out if you have any questions.
Consequences of Late Payments
If your Phoenix water bill is not paid by the due date, a penalty will be applied to your account. Here’s what can happen if you pay late:
- Late fee of 1.5% assessed on unpaid balance
- Additional penalty fees if not paid after notice
- Water service disconnection for non-payment
To avoid fees and disruption of your water service, be sure to pay your Phoenix water bill in full by the due date each month.
Ways to Pay Your Phoenix Water Bill
Phoenix Water Services offers several convenient payment options:
Pay Online
The easiest way for most customers to pay their water bill is online through epay.phoenix.gov. You can pay with credit/debit card or electronic check. Sign up for an online account to access additional features.
Pay by Phone
Call 602-262-6251 and select option 2 to use the automated phone payment system. Have your account number and card/bank details ready.
Pay by Mail
Mail your check or money order to:
City of Phoenix
Water Services Department
P.O. Box 29100
Phoenix, AZ 85038-9100
Please allow 5-7 business days for mailed payments to process. Include your account number on the check.
Pay in Person
Take your payment to one of two City of Phoenix customer service centers:
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Calvin C. Goode Building, 251 W Washington St, Phoenix, AZ 85003
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Pecos Service Center, 17917 N. 40th St, Phoenix, AZ 85032
Cash, check, credit/debit and money orders are accepted.
Auto-Pay
For hands-free bill payment, enroll in auto-pay through your online account to have payments automatically debited from your bank account each month.
Payment Arrangements
If you’re having difficulty paying your bill, Phoenix Water Services offers payment arrangements. Payment plans allow you to pay your outstanding balance over time while maintaining water service. Call 602-262-6251 for assistance.
Financial Assistance Available
Phoenix Water Services offers programs to help lower-income households pay their water bills:
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Customer Hardship Program – Bill discount for qualifying customers
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Emergency Rental Assistance – Help paying rent and utilities
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Limited Income Household Water Assistance – Grants from St. Vincent de Paul
Learn more about these assistance programs on the City of Phoenix website.
We’re Here to Help
Paying your water bill on time doesn’t have to be a hassle thanks to the variety of payment methods offered by Phoenix Water Services. Reach out any time you need assistance. Call 602-262-6251 or email [email protected].
Understanding Your PHX City Services Bill
FAQ
How do I find my city of Phoenix account number?
Account Services: To view your billing and payment history or make changes to your account, you will need your four-digit PIN and the account number and service address found at the bottom of your City Servies bill.
Who is the director of the Phoenix water Services?
What is a normal water bill in Arizona?
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Utility
|
Average Arizona Bill
|
|
Electricity
|
$131
|
|
Gas
|
$116
|
|
Cable & Internet
|
$108
|
|
Water
|
$53
|
Where can I pay my water bill in Phoenix?
Chase Bank – any branch in person. Find a Chase branch. If you pay the balance due by 5 p. m. When using Chase Bank on a business day, the customer should call 602-262-6251 to let staff know about the payment. Once staff has been notified, the City of Phoenix will restore water service the same day.
Where can I pay my bill in Phoenix?
With AutoPay, your account is paid through an automatic withdrawal from your checking or savings account. You can pay your bill at a Chase Bank branch or the City of Phoenix Payment Center in Downtown Phoenix. Learn about those bill payment locations here. Paperless Billing Information.
What services may be affected by the city of Phoenix Online Payment Service?
The following services may be affected: We apologize for the inconvenience. One stop for City of Phoenix online payment services. Current view sorts by Popularity. Change to Alphabetical or by City Departments. Parking tickets, tickets, notice of violation, NOV.
Does Phoenix have a new customer portal?
We’re happy to say that the City of Phoenix’s new customer portal is now live! It has better security and is easier to use so that we can better serve you. Based on today’s science, ASU experts predict how water use might change in our state Phoenix Water Supply – Part 1
How does autopay work in Phoenix?
Sign up for AutoPay and you will never have to worry about late payments again. With AutoPay, your account is paid through an automatic withdrawal from your checking or savings account. You can pay your bill at a Chase Bank branch or the City of Phoenix Payment Center in Downtown Phoenix.
Can I pay my credit card bill online?
For your safety and security, new security rules say that when you pay with a credit card, you need to provide an email address and the three-digit CCV number that can be found on the back of your card. You can’t pay your bill online if your account has been closed for not paying on time or is about to be closed.
