A Comprehensive Guide to Paying Your PhysicianOne Urgent Care Bill

Visiting an urgent care for illnesses or injuries is convenient when you need prompt medical attention but it’s not an emergency. However you’ll likely receive a bill after being seen at PhysicianOne Urgent Care. Navigating how to pay your bill doesn’t have to be confusing though. This guide covers everything you need to know about paying your PhysicianOne bill quickly and easily.

Overview of PhysicianOne Billing Process

Here is a general overview of what to expect:

• You’ll receive a medical claim from your PhysicianOne visit. This starts the billing process.

• PhysicianOne will bill your health insurance provider.

• You’ll get an Explanation of Benefits (EOB) from insurance showing coverage

• Any remaining patient responsibility will be billed to you by Yale New Haven Health Billing Services.

• Payment is due within 30 days of receiving your patient statement.

-Payment options include online, phone, mail or in-person.

Confirming Your Insurance Information

• Provide complete and accurate insurance information at your visit so PhysicianOne can properly bill your provider.

• Have your insurance card ready to confirm details like:

  • Insurance company name

  • Policy number

  • Group number

  • Subscriber name and date of birth

• Double check that the information entered at registration is correct before leaving.

• Contact both PhysicianOne and your insurer if any billing details need to be updated or corrected.

Understanding Your Explanation of Benefits

The EOB statement from your insurance breaks down:

• Billed charges from PhysicianOne

• Allowed amounts under your policy

• Deductibles, copays or coinsurance that apply

• Total coverage and amounts paid to PhysicianOne

• Any remaining balance now due from you

Review your EOB closely and compare it to the patient statement from Yale New Haven Health Billing Services. Notify them immediately if you see any discrepancies between the two.

Options for Paying Your PhysicianOne Bill

You have several options when it comes time to pay your balance due:

• Online – Fast and easy payments through the patient portal. Just have your statement handy.

• Phone – Call 855-547-4584 to pay over the phone anytime.

• Mail – Send a check or money order payable to Yale New Haven Health Billing Services with your account number.

• In person – Pay with cash, check or credit card at a Yale New Haven Hospital location.

• AutoPay – Enroll to have payments automatically deducted from your bank account.

What If I Cannot Afford to Pay the Balance?

If you are unable to pay your entire balance due, immediately contact Yale New Haven Health Billing Services at 855-547-4584 to discuss payment plan options. Some tips:

• Payment plans allow you to make smaller incremental payments over time.

• Payment amounts and dates are agreed upon in advance.

• AutoPay can deduct the agreed upon payments.

• Arrangements may require a down payment to initiate.

• Interest may accrue on outstanding balances.

Are PromptPay Discounts Available?

Yes! Yale New Haven Health Billing Services offers PromptPay discounts:

• 30% discount if the full balance is paid within 7 days

• 20% discount if the full balance is paid within 14 days

• 10% if the full balance is paid within 30 days

Be sure to pay in full within the PromptPay windows to take advantage of the savings. Partial payments do not qualify for discounts.

What If There Is a Problem with My Bill?

If you feel there is an error on your statement, you have the right to dispute the charges. Follow the appeal process:

• Contact Yale Billing Services right away to explain the issue.

• Request an itemized bill detailing each charge.

• Submit any documentation supporting your claim.

• Refrain from paying disputed charges during investigation.

• Your balance will be updated accordingly once the dispute is settled.

Can I Set Up a Payment Plan in Advance?

Yes, patients without insurance or with plans involving high deductibles can proactively set up payment plans before treatment.

• Payment plans can be arranged over the phone in advance.

• All payment details will be established upfront before the visit.

• Benefits include avoiding billing surprises and prompts pay discounts.

• Payment plans can be modified later if circumstances change.

Key Tips for Hassle-Free PhysicianOne Payments

Follow these key tips:

• Provide complete insurance information upfront for accurate billing.

• Save copies of your EOB statements and patient bills.

• Record the date and amount of payments made.

• Pay your balance by the due date to avoid collections actions.

• Contact Billing Services immediately if you need help or find errors.

• Consider enrolling in autopay for automated, on-time payments.

• Ask about prompt pay discounts and payment plans.

Paying your PhysicianOne urgent care bill doesn’t have to be painful. Follow this guide for a smooth billing and payment process from service to settlement. Reach out for help to avoid headaches, late fees and credit impacts down the road.