How to Pay Your Electric Bill with Pineville Electric Company

If you live in Pineville, North Carolina, your electric service is likely provided by Pineville Electric Company This municipal utility has been serving the Pineville community since 1937 Paying your electric bill on time each month is important to avoid any service disruptions. Here’s a guide on how to pay your Pineville Electric bill quickly and easily.

Ways to Pay Your Electric Bill

Pineville Electric offers several payment options to choose from

• Online – The fastest way to pay is through Pineville Electric’s online payment system You can pay by credit/debit card or e-check A convenience fee applies to card payments,

• By Phone – Call Pineville Electric at 704-889-2292 to pay over the phone using a card or checking account.

• By Mail – Detach the payment stub from your paper bill and mail it with a check or money order to Pineville Electric.

• In Person – Visit Pineville Electric in person at 505 Main St #201 to pay by cash, check or money order.

• Auto Pay – Set up recurring monthly payments from your checking account to pay automatically. Avoid late fees!

• Drop Box – Use the drop box at Town Hall to drop off check or money order payments.

• Budget Billing – Average out payments over the year to avoid seasonal spikes. Call to enroll.

Pay Online Step-By-Step

Paying online at ebill.pinevilledsl.net is the most convenient option. Here are step-by-step instructions:

1. Go to the payment portal and click “Log In”

2. Enter your Pineville Electric account number and password. Click “Log In.”

3. On the Make Payment screen, enter the payment amount and select a payment method.

4. Enter your credit/debit card or checking account information.

5. Review payment details and click “Continue.”

6. Verify information on the Confirmation page and click “Confirm.”

7. You’re done! You will receive an email confirmation with your payment details.

Payment Due Dates

Electric bills are typically due around the 10th of each month. Payments received after the due date will incur a late fee, so make sure to pay on time.

If the due date falls on a weekend or holiday, payments are due the next business day. Bills paid after 5pm on the due date are considered late.

Late Fees and Disconnection

If your electric bill is not paid by the due date, you will be charged a late fee of 1.5% of the unpaid balance. Frequent late payments may result in a deposit requirement.

Accounts more than 15 days past due are eligible for disconnection. A $30 fee applies for reconnection of disconnected services due to non-payment.

Avoid late fees and service interruptions by paying your Pineville Electric bill on time every month. Sign up for reminders and auto pay to stay on track. Contact Pineville Electric if you need payment assistance.

Budget Billing

To make bill payments more predictable, Pineville Electric offers Budget Billing for residential customers. This program averages your payments over a 12 month period to avoid seasonal highs and lows.

To qualify, you must have 12 months of billing history at your current address with no disconnects for non-payment. Call Pineville Electric to enroll in Budget Billing.

Moving and Final Bills

If you are moving out of Pineville, you must notify Pineville Electric at least 3 days before your move date to schedule a final meter reading. Provide forwarding address to have your final bill sent to you.

Remember to pay your final bill by the due date to avoid collections actions that could affect your credit. Pineville Electric can transfer your deposit to your new address (if within their service area).

Billing Disputes and Estimated Usage

If you ever believe your electric bill is inaccurate, contact Pineville Electric right away to dispute the charges. Provide as much detail as possible about the issue.

Bills may be estimated if a meter could not be accessed. If your bill seems abnormally high due to an estimate, call to have your meter read and bill adjusted.

Avoid Scams

Be wary of scammers impersonating Pineville Electric Company and demanding immediate payment. Pineville Electric will never call demanding instant payment with prepaid cards. Verify the call is legitimate before providing any personal information over the phone.

Legitimate Pineville Electric calls will come from 704 area code numbers. Ask for a callback number you can confirm independently. Don’t fall victim to utility scams!

Assistance Programs

If you are having trouble paying your electric bill, Pineville Electric offers programs that can help, including:

• Deferred Payment Plans – Set up a payment installment plan for past due balances
• Low Income Home Energy Assistance Program (LIHEAP) – Federally funded program providing bill payment assistance
• Crisis Intervention Program (CIP) – Helps avoid disconnection for seniors, disabled, and other vulnerable groups
• Project Share – Funded by Pineville Electric customer donations providing emergency bill assistance

Contact Pineville Electric to learn more about these bill payment assistance programs if you are struggling financially.

Contact Information

Pineville Electric Company:

Address: 505 Main St #201, Pineville, NC 28134

Phone: (704) 889-2291

Website: www.pinevillenc.gov/electric

Online Payment: ebill.pinevilledsl.net

Paying your Pineville electric bill on time every month ensures uninterrupted service. Take advantage of the variety of payment options offered by Pineville Electric for convenience. And contact them immediately if you ever have issues with your electric charges or service. Reliable power is just a payment away!